“I have now bought 5 pairs of sport pants. Fits my 16 year old son that is 6 ft 5 in tall perfect.
Much better quality then even expensive branded sweats”
We're sorry that you aren't completely happy with the fit of the jeans. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer experience team if you have any questions!
“Two weeks after my order was delivered, I received an invoice from UPS for US Customs Duties, Brokerage Charges and other Government Charges. Those charges totalled more than the amount of my order.”
We're sincerely sorry for your experience. In the first week of February, the U.S. government introduced new tariffs resulting in extreme duties and brokerage fees. We have been working with UPS to get the billing sorted, however, they should not be sending you the invoice. We can see that you've been working with our team, and they have had the charges rebilled to our account. Please let our team know if you have any further questions.
“I love the clothes but especially the sweatpants and fleece pants. They hold up very well and last for a very long time due to the quality of the pants and will continue buying from this company for years to come.”
“I had a slight issue with getting my purchase across the border, it got held up for tariffs. UPS sent me a bill, but the great team at American Tall went in to action right away. I would highly recommend shopping with the team!”
“Not a five because quality is a little lower than we would like but beggars can’t be choosers! Thankful to be able to get sweatpants that fit my tall and skinny husband and sons.”
“You saved my life for a tall mexican girl Who always have trouble finding clothes of my size and always had to travel to usa to buy, now I can order directly to my home. Love it!”
“Finally clothes that fit and great customer service! I've been very impressed with the selection and quality of the clothes, very happy to have found American Tall!”
“The black and dark blue jeggings I ordered are nicely long and a nice fabric. I am 5'11", 160 with a light frame wearing a large. I do wish they had more room in the butt cheek area especially considering I don't have much muscling there they pull when I bend over.”
“American Tall provides decent products with excellent delivery time. One frustration is the shop's reliance on AI for sizing and for customer support. AI-generated sizing has proven inaccurate depending on the garment: Too few metrics are used in the algorithm, which makes sizing inconsistent and a crap-shoot until a custumer reads comprehensive reviews from a previous customer. For customer-support and questions: the chat bot cannot handle questions that do not have an obvious answer in the already-published web pages. Individual feedback can be provided via email, yet this requires patience, and time. Feedback on email can be expected The likert-scale metric for "How is the fit" shamefully general: Too tight or too loose do not capture inconsistent tailoring of a garment. Likewise, the likert-scale metric for "How is the length" fails in the same regard, where inconsistent tailoring throughout the garment cannot be captured in the forced-choice review.”
Thank you for your detailed feedback — we really appreciate you taking the time to share your experience.
While we do use AI in some areas like sizing suggestions and initial support responses, we strive to balance that with human assessment. Every review, including yours, is read by our team and helps us improve. Our AI Assistant is helpful for commonly asked questions, however, is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted.
Regarding sizing, the tool offers suggestions based on our size chart and past customer data. Every item may fit differently as each person's body and measurements will differ, and while it works well for many, we understand it may not always get it right. If you'd ever like a second opinion, you're welcome to contact our Fit Experts for a size recommendation!
Your feedback is valuable to us so we can continue to improve. You can use this link so that the information is passed directly to the concerned team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
Thanks again for your insight!
“Material felt cheap. Returned. AND I get a bill from UPS telling me I owe them over $200 for some sort of shipping now????? What the heck it this about. And they have an itemized list of things they say I purchased which I did NOT. What is going on with this company????”
We're sincerely sorry for your experience. In the first week of February, the U.S. government introduced new tariffs resulting in extreme duties and brokerage fees. We have been working with UPS to get the billing sorted, however, they should not be sending you the invoice. We can see that you've been working with our team, and they have had the charges rebilled to our account. Please let our team know if you have any further questions.
We're sorry that the material isn't what you were expecting. Thank you for your feedback. Please contact us if you would like suggestions for other styles you may prefer.
“Asked to pay UPS fees, even though the website says no import fees for certain parts of the States. Hard to get a hold of anyone to talk to at American tall”
We're sincerely sorry for your experience. In the first week of February, the U.S. government introduced new tariffs resulting in extreme duties and brokerage fees. We have been working with UPS to get the billing sorted, however, they should not be sending you the invoice. Someone from our team has reached out to you through email to assist. Please let them know if you have any questions.
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
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