“Had already submitted a review.
Sercice and fabric were great. Legs were WAY too tight with both sizes, and the larger cut seemed to have been cut with a larger size than the back.”
“I have been purchasing from this company since its inception, and was a customer of the predecessor (Given the logo and website I assume there is a connection). American Tall sent me the wrong item. I ordered a large, and was sent a small. Because it was a final sale, i have had to contact the company and jump through some hoops to return the item. It took so long, the size I originally ordered was no longer available. To add insult to injury, American Tall is charging me a SHIPPING FEE to return their item due to their mistake. Lousy customer service.”
We're very sorry you're disappointed! Our customer experience team has reached out through email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
“So thankful for a Canadian company I can trust and order from. With long arms and legs it’s hard to find good fitting clothes. Missing in-person stores to try out other items (and buy more😅) but am glad of the free return policy.”
“I have purchased many items and have never disliked a single thing nor sent back any item. Everything fits so great and just as importantly is HIGH QUALITY. I am so happy to finally be able to feel normal and comfortable in clothes instead of feeling like a big person in small clothing and having to constantly tug and readjust clothing.”
We're sorry you're having issues finding the right size, thanks for the feedback. Feel free to get in contact with our Fit experts, they're happy to help provide size recommendations!
If you'd like assistance to find products for a special occasion, please feel free to get in contact with our Fit Experts. They're more than happy to provide you with some product suggestions based on the event!
“This was too tight across my shoulders. Just so everyone knows, free shipping and returns is a lie. I had to return the shirt and received $14 less refund that I paid for the shirt. Avoid.”
We're sorry the item didn't fit, thanks for the feedback. If you choose to use our pre-paid label a $9 fee is deducted as per our return policy for refunds. If you would like to avoid this fee you're always welcome to return for store credit or exchange which is completely free. Additionally, we offer free standard shipping on orders over $60 USD. All order and return details can be found in our Help Center: https://americantall.zendesk.com/hc/en-us. If you have questions, please don't hesitate getting in contact with our customer experience team.
“Love, love, love this store. Everyone knows Big & Tall stores are built more for “Big” than “Tall”. AT is all about tall and I love it. Nothing like sleeves that are long enough, and jeans that fit right. Thank you for creating this store and for taking taking care of the Vertically Gifted!”
“I feel the price is very high for the quality of the pants I received. I also have a problem having to pay shipping to return an item that does not fit. That being said, the length and fit are great.”
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