Anchor Vans Reviews

Name: Anchor Vans
Address: Anchor Vans A4 Bath Rd Padworth Reading, Berkshire, Reading
Rating: 4.46

4.5 Rating 199 Reviews

92 %

of reviewers recommend Anchor Vans

Company Reviews

Metrics

Info

4.5

Based on 199 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01189710230

Email:

website.enquiries@anchorvans.co.uk

Location:

Anchor Vans A4 Bath Rd Padworth Reading,
Berkshire
Reading
RG7 5JF

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“colin pritchard is a disgrace to the motor trade he lies like a cheep rug and cant be trusted i would never use this company again”

Helpful Report

Posted 8 years ago

“Several reasons not to buy from this company. Having picked up my van 14 months ago I did not even make it back to Portsmouth before something on the van failed the electric window failed to work so they told me over the phone to claim off the warranty which I found bad as I had only just picked it up. 6 months later the flywheel and clutch went so they told me to drive there so they could check it on the way there 5th and 6th failed so more problems, they fitted a recon gearbox and before even leaving the front gate it would not go into 1st and 2nd they told me it needed new cables and they had only just found out even though I had to drive for a hour and a half to get it and they new that but could not be bothered to tell me there was more problem, having not had the van for a week I opted to get it done near me as I would have had to had to go back and come back to Anchor. Now 6 Months later driving around a bend I hear a massive bang and thought Id had a blow out, on looking under the van it looked like a drive shaft had gone because there was grease everywhere, after more expense of having it towed back and checking it the next day the gearbox mount nut has fallen off and the gearbox had fallen out, if the nut was done up correctly it would not have fallen out as I was doing 10 mph at the time damage was minimal. Do not buy a van from these people unless you live less than 5 miles away they have cost us about £2500 in repairs to a van that was bought so I would have a reliable van. Shocking customer service, fobbed off the customer, excuse after excuse, poor repairs, on this occasion a van that was dangerous to drive.”

Helpful Report

Posted 1 year ago

“i brought a van from anchor van sales, 2 months down the line problems with the clutch, phoned anchor vans, they replied out of warranty due to the milage the van has done since i brought it which was 10500 miles, i paid £11500- for the van, i expect it to last longer then 2.5 months, not very happy with anchor vans, i run a fleet of 5 vans & i change them every 4 years, i wont be using anchor vans in the future”

Helpful Report

Posted 7 years ago

“Worcester Renewable Energy Ltd purchased a van from Anchor Vans for a new engineer starting with the company. The vehicle came with a 12-month MOT which had been carried out only a few days before delivery. A few days later, the tyre monitoring system had come on. Naturally thinking the van had got puncture the engineer proceeded to change the wheel he believed to have the puncture with the spare. To his, and the company’s horror and disgust, the rear tyres were both found to be completely perished and split right down to the cord. They were an accident waiting to happen and were far from in a condition fit to pass an MOT. WRE expressed its dissatisfaction to Simon Joyce, the director of Anchor Vans, who after agreeing to reimburse WRE for the cost of the replacement tyres, said that the extra 1 or 2mm of tread on the new tyres was compensation enough for the danger Anchor Vans had put the engineer in and the cost incurred by WRE for having one of its engineers off work for the day. He then went on to sarcastically wish WRE many happy miles of motoring in the van. It goes without saying that WRE will be reporting Anchor Vans to the Driver and Vehicle Standards Agency (DVSA) in relation the vehicle being sold with an MOT when the vehicle was un-roadworthy. Our advice, avoid this company at all cost, if nothing more than for your own safety.”

Helpful Report

Posted 6 months ago

“I recently bought a Citroen Relay with the 3 months warranty as standard, within a few thousand miles the brakes were grinding and the clutch was squealing when it was put in, I emailed Aaron with the issues and he told me that it’s a return to base warranty so I would have to bring it down abs they would fix it. I dropped the van off and they informed me that the brake discs had a lip on them so they shaved it off so this would resolve that issue but they couldn’t find any issue with the clutch or make the clutch make the noise I was reporting (I have provided video evidence of the clutch issue). I picked my van up, and nothing had changed with the van, the brakes were the same and the clutch continued to make the same noise, even though I was informed that they have taken to clutch out and inspected it with nothing wrong with it. I have been chasing them for an update to the issues for 2 weeks but I keep getting fobbed off, terrible service warranty not worth the £250.”

Helpful Report

Posted 2 years ago

“They serviced my car I found out later they charged for oil they did not put in my car imagine the outcome new engine etc you must be some kind of fool to trust this lot. more bad reputation for a company that treats you with comtempt when have you been given the residue of oil from your service no they use that for other servicing big rip of merchants the good reviews are from their own staff”

Helpful Report

Posted 2 years ago

“THIS LOT STOLE £500 FROM ME A PENSIONER , I PAID A DEPOSIT ON A VAN WITH 14500 MILES ON IT AT £16500 .THEN I NCONTACTED EVANS HALSHAW WHO HAD SAME VAN BUT TOP OF THE RANGE BRAND NEW FOR ONY ANOTHER £600 . THIS BUNCH REFUSED TO REFUND ME SO TAKING THEM TO COURT TO SHOW WHAT THIS LOT ARE ALL ABOUT . IT WILL BE ON ALL SOCIAL MEDIA WORLDWIDE”

Helpful Report

Posted 3 years ago

“Put a deposit of £500 on 14th March on VW Caddy. Included in the price was £100 cost air vent in van which I needed as I was setting up a brand new dog walking business. My partner spoke to Wayne Garnham to cancel the van due to coronavirus outbreak and we were told that we would not get our deposit back. It’s a huge disappointment for me not to set up my business, even more saddened by the fact that Anchor can’t be flexible given the extenuating circumstances to refund our deposit. Emailed Simon Joyce at Anchor Vans yesterday and left a message for Wayne Garnham and no response at all. I have a young child off school to look after and no source of income as I’m unemployed. Really poor. Why can they give another client a refund and not me? Surely these circumstances are exceptional?”

Helpful Report

Posted 4 years ago

“I purchased a transit custom from GVC 5 weeks ago. 3 weeks in it had an electrical fault. David relayed it from Suffolk to there premises and supplied me with a courtesy van. He then rectified, repaired and delivered it to my door within a week. I highly recommend them to anyone. Hes a professional and a gentleman. I would purchase a new van from these guys again. Great professional service throughout the company . Thanks guys. Shaun in suffolk”

Helpful Report

Posted 5 years ago

“Excellent service, good price and hassle free dealing”

Helpful Report

(Simon) - Posted 6 years ago

“Was very helpful would use again tony barwicklocksmiths”

Helpful Report

(Michael Doidge) - Posted 6 years ago

“Very good service.Encountered a few problems, when I questioned tyre wear,lack of wheel covers response was very negative !”

Helpful Report

(Colin Pritchard) - Posted 8 years ago

“Helped me with all my questions, I have recommended you guys to a few chaps down this way about how good you were Thank you very much.”

Helpful Report

(Steve Margetts) - Posted 8 years ago

“From the first meeting with Stevie G, through to driving the van home, he was extremely helpful and professional. He was able to get a quick and good price on the vehicle i was part exchanging and the whole experience was faultless. I highly recommend Anchor Vans and Stevie G.”

Helpful Report

(Stevie G) - Posted 8 years ago

“Good company and very pleased with my van!”

Helpful Report

(Stevie G) - Posted 8 years ago

“Stan is an extremely professional sales man, showing us around the full choice of vans that were on offer was no trouble, even running backwards and forwards to get various sets of keys !!! Stan's manner was very friendly indeed and made us feel right at ease - no sales pressure what so ever. Throughout the purchase process we kept informed of progress - a real pleasure indeed. Many thanks Jane and Andy”

Helpful Report

(Stan Downey) - Posted 8 years ago

“Very happy with the service. Steve was excellent Only disappointment was that van was supplied with only one key and no spare. Would of been better to have a spare key as most second hand vehicles come with two keys.”

Helpful Report

(Steve Margetts) - Posted 8 years ago

“We rely heavily on the expertise and advice from your sales team, this is the second vehicle we have purchased from you (over the phone) for one of our Estates Handymen. We are hoping this one will last a little longer than the last one otherwise we will be back again so I think that speaks for itself!”

Helpful Report

(Colin Pritchard) - Posted 8 years ago

“I was very satisfied with the caddy van I recently purchased through Anchor Vans. I dealt with Michael Doidge who was helpful, honest and true to his word. Michael was easy to contact and communicate with and even arranged to have the van delivered to my home address, which is over 80 miles from Reading. I would use Anchor Vans again and would happily recommend this highly professional company.”

Helpful Report

(Michael Doidge) - Posted 8 years ago

“Perfect service all round I am going to recommend you to my friends thanks a lot Frederick gibbons”

Helpful Report

(Steve Margetts) - Posted 8 years ago

Anchor Vans is rated 4.5 based on 199 reviews