A.N.D Domestics Reviews

Name: A.N.D Domestics
Rating: 2.10

2.1 Rating 93 Reviews

28 %

of reviewers recommend A.N.D Domestics

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2.1

Based on 93 reviews

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08083028154

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Originally booked an appointment for 27th Feb to have my dishwasher fixed. Went with them as they had the earliest availability. Got a call on the 27th saying that appointment wasn't happening and i needed to book another - earliest available was a week later. Booked the appointment and pay £97 for the repair (more to be paid for parts later). Engineer comes when expected and tells me i need parts and that I'll hear from the office with a price for parts and a repair date, that day or the next. Heard nothing, so called the office - waited on hold for ever and finally spoke to someone who told me the engineer hadn't fed back yet and they would be in touch when he had. A week goes by, still heard nothing - i have emailed in the meantime and still nothing. Call again on 13th March and wait on hold for an age again to speak to someone. Speak to a lady who is unhelpful and sounds like she can't be bothered to deal with the query (probably as they have a hundred other dissatisfied people waiting in the queue). Am told i can't cancel the repair as they have visited already, am told they are waiting on a part number (but have been waiting a week for it) and that they don't know when it will get resolved. Am told i can't speak to a manager as they are in meetings. Requested manager call back, to which the woman says 'ok' and then hangs up. 3 weeks in and still got a broken dishwasher, still down £97 and still no timelines for getting resolved. What a joke of a company”

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Posted 2 years ago

“Time wasting calling no response no engineer turned up 😱”

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Posted 2 years ago

“AVOID A.N.D Domestics!!! I never write reviews but feel compelled to warn others about how unreliable and incompetent this company is. I have been directed to this company through D&G Domestic (who have also been incredibly useless in all this). 6 weeks in and 5 appointments later, and my washer dryer is still not fixed. Completely unacceptable as far as I'm concerned. I've had several appointments cancelled on the day (meaning I have lost out on money as these days have been taken off from work) and when the engineers do finally turn up, none of then have the correct parts!!! No one replies to your emails and to get through on the phone is impossible. The last time I rang I held on for almost an hour and I actually managed to make and bake a cake during this time! Even when you get through they can't help you. I'm praying that on my next appointment someone will finally have the part and they will be able to fix my machine but to tell the truth I'm not holding out much hope....”

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Posted 2 years ago

“No engineer turned up waited the whole day.This is the second time they don’t turn up.”

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Posted 2 years ago

“Waiting for weeks for the appliance to be fix nobody puck the phone horrible service”

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Posted 2 years ago

“Absolutely disgusting company AVOID AVOID AVOID!!!!!!!!!!! After being sent to this company from manufacturing company of my washing machine. I was originally booked an appointment for an engineer to check my washing machine this appointment was cancelled and i was told to call to find out why. I did apparently without checking they knew what was wrong with my washing machine, ordered the part and was waiting and when the parts ready they would book another appointment. This happened after a week. I again had to call to book an appointment. When the part was in. I did this. A date and time this is all. The day comes for the appointment for my washing machine to be fixed. I get a text saying theyll be there between 9:15-12:15 great i took the day off work so thought this was perfect. I got a call from a number i did not know at 11:50 stating the engineer was outside my property and needed a permit. (Voicemail) and to call back the engineer will wait only 10 minutes.i went to check outside there was no engineer outside my property. I called back immediately knowing who it was to explain no engineer was here. I was on hold the whole time. While still on hold at 12pm i had a call from the number stating the engineer has moved on? I questioned this as there was noone outside my property and i had a car park so no permit needed. I was confronted with aggyness and rudensss. I explained it definitely was not my property. They recalled the address which was clearly incorrect and stated ‘oh well we cant come back now as we are not insured to work on a property that is incorrect’ I questioned this again and they said well your manufacturer company didn’t give me the correct address, i said but i booked this appointment with your company so why was my address not confirmed before booking the appointment to confirm the engineer was going to the correct address. Again i was confront with complete rudeness stating well call your manufacturer and tell them not to use us if you do not like our company we dont want you anyways. I said what? I said corr your soo rude! She was like no your sooo rude i said what your company booked me an appointment, cancelled it as the engineer knew what it was without checking and ordered a part not knowing if this part was correct or not? And then was coming back? Whose to say the part was correct and this appointment was going ahead anyways? She said ‘what you mean my engineer (while shouting) is 35 years in the business his experienced he doesn’t need to look at the washing machine if its a common fault’ i said but its my washing machine how do you know without checking it? She was like oh what ever your so rude get a different company said bye and hung up! How rude!!!! Such a scam!!!!”

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Posted 2 years ago

A.N.D Domestics is rated 2.1 based on 93 reviews