Angel's Face Reviews

Name: Angel's Face
Rating: 4.70

4.7 Rating 2,036 Reviews

93 %

of reviewers recommend Angel's Face

4.7

Based on 2,036 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

$Read Angel\'s Face Reviews$

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Phone:

01732 823 700

Email:

customerservice@angels-face.co.uk

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Angel's Face 5 star review on 11th September 2021

Tamara Rodriguez

192

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not receive my order and I did not receive any email regarding the tracking number”

Helpful Report

Posted 4 years ago

$Read Angel\'s Face Reviews$

Thank you for taking the time to post a review I have tracked your parcel for you and it is awaiting your collection in your local sorting office in Kuwait. I have sent you an email to the email supplied by your self at the time of order. please do get back to me if you have not received it Customer service Team customerservice@angels-face.co.uk

Posted 4 years ago

“The items were gorgeous. However, one item was missing from the box and when I chased this up with Customer Services I have had a very poor response despite a telephone call and two emails. What a shame as the clothes themselves are lovely but this kind of service will put me off buying from this store again.”

Helpful Report

Posted 4 years ago

$Read Angel\'s Face Reviews$

Thank you for taking the time to post a review. Sorry to hear this, i think we have got to the bottom of this now, emails not arriving etc. Please do get back in touch if we can help you further Please don't forget to follow us on Instagram @angelsfaceloves

Posted 4 years ago

“I didn't get them!!!!”

Helpful Report

Posted 4 years ago

$Read Angel\'s Face Reviews$

Thank you for taking the time to post a review. Sorry to hear this please contact our customer service team customerservice@angels-face.co.uk they will be more than happy to assist you Please don't forget to follow us on Instagram @angelsfaceloves

Posted 4 years ago

“I like it so much the items but one of them arrives with a defective. I writed two emails and i dont have any answer of yours. Can you help me?”

Helpful Report

Posted 4 years ago

$Read Angel\'s Face Reviews$

Thank you for taking the time to post a review. Please can you check that your emails are being sent to customerservice@angels-face.co.uk Please don't forget to follow us on Instagram @angelsfaceloves

Posted 4 years ago

“My order not come to me .. i'm wait for it 3 weeks!”

Helpful Report

Posted 4 years ago

$Read Angel\'s Face Reviews$

Thank you for taking the time to post a review. I have tracked your parcel and can see it has arrived to you, Unfortunately we have no control over customs clearance and this is what had held your order up Please don't forget to follow us on Instagram @angelsfaceloves

Posted 4 years ago

“I haven't received these clothes. I wrote a lot of emails and no one replied. I was really worried！”

Helpful Report

Posted 4 years ago

$Read Angel\'s Face Reviews$

Thank you for taking the time to post a review. Sorry to hear this please do call our customer service team on 01732 823700 here is the email address also please do check you have the right one customerservice@angels-face.co.uk Please don't forget to follow us on Instagram @angelsfaceloves

Posted 4 years ago

“I want to know what has happened to my order. I have ordered on 19th November amd still have no news”

Helpful Report

Posted 4 years ago

$Read Angel\'s Face Reviews$

Thank you for taking the time to post a review. Sorry to read this, please do get in touch with our customer service team who will surely chase the relevant couriers. Please don't forget to follow us on Instagram @angelsfaceloves

Posted 4 years ago

“Poor customer service! My rating of the item purchased demonstrates why!”

Helpful Report

Posted 4 years ago

$Read Angel\'s Face Reviews$

Thank you for taking the time to post a review. Amazing to hear Please don't forget to follow us on Instagram @angelsfaceloves

Posted 4 years ago

“Refunds can be processed more efficiently, at least we should receive an email to confirm that you've received the returned items.”

Helpful Report

Posted 4 years ago

$Read Angel\'s Face Reviews$

Thank you for taking the time to post a review. As our refunds are issued an email is automatically generated, please do check your junk mail inbox also. if we can help you further our customer service team is always happy to help customerservice@angels-face.co.uk

Posted 4 years ago

“Non mi è arrivato un completo...”

Helpful Report

Posted 4 years ago

$Read Angel\'s Face Reviews$

Thank you for taking the time to post a review. Please contact our customer service team directly should you need any further assistance customerservice@angels-face.co.uk Please don't forget to follow us on Instagram @angelsfaceloves

Posted 4 years ago

“Ho letto che la spedizione è gratis se superi 60 euro?? Io ho fatto un ordine di 239 euro è ho dovuto pagare 15 euro di spedizione...”

Helpful Report

Posted 4 years ago

$Read Angel\'s Face Reviews$

Thank you for taking the time to post a review. FREE UK Delivery-Orders Over £60 Orders totalling £60 or more will be sent free of charge. Deliveries are sent via Royal Mail on a tracked service for delivery in approx 5 business days. From what i understand you had your order shipped to Italy ? Please do feel free to contact us directly at customerservice@angels-face.co.uk Grazie per aver dedicato del tempo a pubblicare una recensione. Ordini di consegna GRATUITI nel Regno Unito superiori a £ 60 Gli ordini per un totale di £ 60 o più verranno inviati gratuitamente. Le consegne vengono inviate tramite Royal Mail su un servizio tracciato per la consegna in circa 5 giorni lavorativi. Da quanto ho capito, il tuo ordine è stato spedito in Italia? Non esitate a contattarci direttamente a customerservice@angels-face.co.uk

Posted 4 years ago

“Had to pay £10 to return items that didn’t fit. I purchased a hat size 4-8 that didn’t fit my 5 year old daughter and a pair of boots that didn’t fit. I did want to exchange the boots but as I wasn’t sure about the fit I decided to just return it to avoid having to pay for another return. Other online shops don’t charge for return so will definitely not buy from Angels face again.”

Helpful Report

Posted 4 years ago

$Read Angel\'s Face Reviews$

Thank you for taking the time to post a review. All orders that are over £60 are shipped free to UK address' We ask that you pay to return any items that are not suitable and we are happy to refund or exchange (full details of our exchange policy are on our website) We ship out any exchanges free of charge. Our customer service team are more than happy to help you with sizing. you can email them at customerservice@angels-face.co.uk You can call them on 01732 823700 or live chat them via our website.

Posted 4 years ago

“Still waiting for my shipment! No tracking link”

Helpful Report

Posted 4 years ago

$Read Angel\'s Face Reviews$

Good morning I have tracked your parcel with the tracking details provided to you and I can see that the parcel is awaiting collection at your local post office. I will email you directly with the tracking information so you can arrange to collect your parcel. Please do feel free to get back to us at customer services if we can help you further Kind regards Angel's Face Customer Service Team

Posted 4 years ago

“One of the products is not in packing”

Helpful Report

Posted 4 years ago

$Read Angel\'s Face Reviews$

Thank you for taking the time to post a review. Please make sure you contact our customer service team directly. There they can fully view the pick and pack process and advise you from there. Kind regards Angel's Face customerservice@angels-face.co.uk

Posted 4 years ago

“I don’t have received Item yet, please contact the carrier asap for the delivery.”

Helpful Report

Posted 4 years ago

$Read Angel\'s Face Reviews$

Good afternoon Thank you for taking the time to post a review. I have looked in to this for you and as you discussed with our customer service agent on live chat DPD has been trying to contact you as the address you supplied at the time of order is insufficient. They have tried several time to make contact with you and the parcel has now being returned to us here. Once it arrives back here with us, we will be in contact with you to see what you would like us to do with regards to getting the parcel back to you. Should you have any further questions please feel free to get in touch with us directly customerservice@angels-face.co.uk Kind regards Angel's Face Customer Service Team

Posted 4 years ago

“LA FALDA ES DEMASIADO CORTA....”

Helpful Report

Posted 4 years ago

$Read Angel\'s Face Reviews$

Good morning Thank you for your review. Please do feel free to get in touch with our customer service team. Who will be happy to help. You can email them at customerservice@angels-face.co.uk Many thanks Angel's Face

Posted 4 years ago

“Really disappointed that my 8 year old daughter wore a pair of Angel Face shoes that were £45 for one hour for her holy communion when we got home the buckle was faulty and was the opposite way in which it needed to be, then I noticed the stitching also was coming away, I asked for a refund on the item or exchange as these are unsafe for my child to wear I sent photos etc as my daughter can no longer wear them being the buckle is faulty and would not stay on my little girls foot with out the buckle being done up a real waste of money and poor customer service still awaiting a further reply to another email of complaint Again they refused to refund me I’m so disappointed as they were not cheap and you do not expect that to happen for an hour of use.”

Helpful Report

Posted 4 years ago

$Read Angel\'s Face Reviews$

Good afternoon Thank you for your review. We have sent you a returns label and are awaiting you to return the shoes for us to have them reviewed by our quality control department. If you have not received the returns label, please do feel free to get back in touch with our customer service department, who will happily resend it to you. Many thanks

Posted 4 years ago

“Bought the 'micah' cardigan with 'crystal wings' on the back for my grandaughter in April. My daughter in law has since, followed the washing instructions carefully, when washing the cardigan (infrequently, I may add) but the 'crystal wings have gradually fallen off....from the first day of wearing.. I have just phoned customer services, to be told that she obviously used washing powder with enzymes in it, which has broken down the glue, holding the 'crystals on! If, that were the case, then surely there should have been a warning on the instruction label, to inform customers to use the correct powder. I am not impressed and will not be buying again from this company. No apologies given.”

Helpful Report

Posted 4 years ago

“Refunds don’t come back on time”

Helpful Report

Posted 4 years ago

$Read Angel\'s Face Reviews$

Thank you for your feed back. I can see your original order was placed on 29/05/19 We issued you a refund on 03/06/19 Please see our returns policy below as shown on our website. If you have any further questions please feel free to contact us directly at customerservice@angels-face.co.uk Please allow 7-10 working days from receipt of a return for us to process a refund or exchange. Once a refund is processed you will receive a confirmation email (the email will be sent to the same email address as your order confirmation). After receiving the confirmation email, please allow a further 5-10 working days for the refund to clear into your account. This time frame is dictated by Paypal, your bank or card issuer and is outside of our control. Your refund will be credited to the same card or payment method with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives Kind regards Angel's Face Customer Service Team

Posted 4 years ago

“It’s been 7 days from my order date and I didn’t receive it yet!?”

Helpful Report

Posted 4 years ago

$Read Angel\'s Face Reviews$

Good afternoon Thank you for your review. We suggest that shipping to Saudi Arabia takes approx 7-10 working days once it has been dispatched. If you still have not received your parcel please feel free to get in touch with us directly. customerservice@angels-face.co.uk Kind regards Customer Service Team Angel's Face

Posted 4 years ago

Angel's Face is rated 4.7 based on 2,036 reviews