Angel's Face Reviews

Name: Angel's Face
Rating: 4.70

4.7 Rating 2,036 Reviews

93 %

of reviewers recommend Angel's Face

4.7

Based on 2,036 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

$Read Angel\'s Face Reviews$

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Phone:

01732 823 700

Email:

customerservice@angels-face.co.uk

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Angel's Face 5 star review on 11th September 2021

Tamara Rodriguez

192

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Missing facemask in order!”

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Posted 3 years ago

$Read Angel\'s Face Reviews$

Thank you for letting us know that the facemask was missing. We have sent one out to you in the post separately :)

Posted 3 years ago

“I didn’t receive it yet!!”

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Posted 3 years ago

“Bought a hat returned about 12 days ago still haven’t heard about a refund.”

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Posted 3 years ago

$Read Angel\'s Face Reviews$

Hello, sorry to hear that. Please email us at customerservice@angels-face.co.uk with more information and will certainly help you with this.

Posted 3 years ago

“More than a month ago I ordered some items. I have not received them yet. I contacted customer service two days ago and still have not received a response. I do not have anyone to contact to check what is happening with my shipment. The website says it was sent, but did not actually arrive.”

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Posted 3 years ago

$Read Angel\'s Face Reviews$

Hello dear customer, your parcel arrived in Israel on 5th October is waiting to be collected. Please contact us on customerservice@angels-face.co.uk for further help.

Posted 3 years ago

“Item was delivered to invoice address. Asked for a copy of order confirmation twice and ignored both times”

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Posted 3 years ago

$Read Angel\'s Face Reviews$

Thank you for your review and so sorry to hear that you did not receive the service you expected. Having investigated this further, it does look like the delivery address and invoice address were the same. However, we are sorry if this has caused an inconvenience.

Posted 3 years ago

“Never received my parcel”

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Posted 3 years ago

$Read Angel\'s Face Reviews$

We are really sorry to hear that. Can you please email us at customerservice@angels-face.co.uk with your order number so that we could help you?

Posted 3 years ago

“I haven't received my shipment yet!”

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Posted 3 years ago

$Read Angel\'s Face Reviews$

Hello dear customer, your parcel has been sent via TNT on 29th June and is expected to be delivered to you in Kuwait on 8th July. We hope that you love the items :)

Posted 3 years ago

“Poor customer service and quality of product.”

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Posted 3 years ago

$Read Angel\'s Face Reviews$

Sorry to hear that you feel that way, we do really try hard to please all of our customers and will keep improving :)

Posted 3 years ago

“Did not receive my items”

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Posted 3 years ago

$Read Angel\'s Face Reviews$

Thank you for letting us know. Your parcel was dispatched on the same day that you placed your and is showing as 'delivered' on the following day. Please bear with us while we investigate with the courier.

Posted 3 years ago

“There is an error in my order where I ordered a dress size 12-13 a light pink color but I received the error a fuchsia color .. What can you do for me to fix that?”

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Posted 3 years ago

$Read Angel\'s Face Reviews$

Sorry to hear that, we have investigated this for you and have sent a direct email. We hope to resolve this problem for you as soon as possible.

Posted 3 years ago

“Havent ever received it yet.....??”

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Posted 4 years ago

$Read Angel\'s Face Reviews$

Thank you for letting us know and sorry to hear that your order has not yet arrived. Unfortunately, delivery times are much longer than usual at the moment. You parcel was sent to Australia on 4th May. Hopefully, it won't be too much longer before your items arrive :)

Posted 4 years ago

“You refunded my item which I bought at promotion price and told me it’s out of stock. However, it is shown on your website the item still there.”

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Posted 4 years ago

$Read Angel\'s Face Reviews$

Thank you for your review and sorry to hear that the item which you purchased was out of stock. As you've correctly pointed it out, it is now in stock again and we are happy to offer it to you at the promotion price. Please email customerservices@angels-face.co.uk if you'd like us to arrange this for you.

Posted 4 years ago

“I did not receive my items yet. Please help. Thanks”

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Posted 4 years ago

$Read Angel\'s Face Reviews$

Thank you for your review, your parcel was shipped on 6th April. We have sent you an email with all your tracking information, hopefully it will be delivered soon :)

Posted 4 years ago

“I ordered and paid for 2 skirts only been sent 1 and that is the wrong colour”

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Posted 4 years ago

$Read Angel\'s Face Reviews$

Thank you for your review and for contacting us. We apologise for initially sending you the incorrect order. Customer services have now resolved the problem and your correct order is on its way to you :)

Posted 4 years ago

“I did not receive the item it’s been 2weeks and customer service is not refunding my money”

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Posted 4 years ago

$Read Angel\'s Face Reviews$

Thank you for your review and apologies for the issues that you are having. We have tracked your parcel and can see that it has been delivered and signed for. We will continue to investigate this further with Royal Mail for you.

Posted 4 years ago

“I did not receive my item yet !”

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Posted 4 years ago

$Read Angel\'s Face Reviews$

Thank you for taking the time to post a review. I have looked into your order. I can see you placed the order with us on 29/02/20. We shipped it to you in Kuwait on the 02/03/2020. I have been in contact with Royal Mail and it appears that there was a delay on the flight and all the parcels that were on the same flight are also slightly held up. Please feel free to contact our customer service team should you need any more assistance customerservice@angels-face.co.uk

Posted 4 years ago

“The worse customer service I had experienced. My parcel item was missing. They keep making excuses not to refund me. Even dodging the issue. It had been over 2weeks with no results, I even provided them with evidence and Royal mail complaints. Still no refund. I saw that others had this issue with this company. I Wish I had read the reviews before hand. If anyone want more details on the issue. Please contact me. I now looking to take it further.”

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Posted 4 years ago

$Read Angel\'s Face Reviews$

Thank you for taking the time to post a review, I am sorry you feel this way. Our customer service team has been very responsive to your emails from the start and I can assure you we would like to get this situation resolved as quickly as possible. Whilst it is extremely frustrating that the postal service had left your parcel in your bin, we have a procedure to follow in the event of this situation, and as soon as all steps have been met from your side then we can issue a refund to you. If you should require any further assistance, please contact our customer service team customerservice@angels-face.co.uk

Posted 4 years ago

“No araived”

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Posted 4 years ago

$Read Angel\'s Face Reviews$

Thank you for taking the time to post a review. I have tracked your parcel for you and it is sitting in Saudi customs, which is something we have no control over. As soon as they release it, it shouldn't take long. If we can help you further please feel free to get in touch with customer service at customerservice@angels-face.co.uk Please don't forget to follow us on Instagram @angelsfaceloves

Posted 4 years ago

“It’s been almost a month since my order. I have no tracking or emails since other than asking for a review. How long does it take to receive something from this site? I get things faster from China”

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Posted 4 years ago

$Read Angel\'s Face Reviews$

Thank you for taking the time to post a review. I am sorry to hear this, I can confirm your parcel, left us the day after you placed the order. I have contacted Royal Mail and they have apologised that they miss sorted your parcel! It has now been sent in the right direction and is in your local delivery office now. They have suggested that the delivery should take place either today or tomorrow. Please do feel free to contact our customer service team should you require any more assistance customerservice@angels-face.co.uk Please don't forget to follow us on Instagram @angelsfaceloves

Posted 4 years ago

“I bought 3 skirts and you sent me 2, what a service!”

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Posted 4 years ago

$Read Angel\'s Face Reviews$

Thank you for taking the time to post a review. Please do get in touch with our customer service team who will be more than happy to look in to this. Please note that international parcel sometimes need to be split in more than one parcel depending on order sizes. This may well be the reason you only have 2 of the 3 skirts. Please don't forget to follow us on Instagram @angelsfaceloves

Posted 4 years ago

Angel's Face is rated 4.7 based on 2,036 reviews