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Angel's Face Reviews

4.7 Rating 2,036 Reviews

93 %

of reviewers recommend Angel's Face

Company Reviews

Product Reviews

4.7

Based on 2,036 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

$Read Angel\'s Face Reviews$

Visit Website

Phone:

01732 823 700

Email:

customerservice@angels-face.co.uk

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Angel's Face 5 star review on 11th September 2021

Tamara Rodriguez

Angel's Face 5 star review on 11th September 2021

Tamara Rodriguez

Angel's Face 5 star review on 11th September 2021

Tamara Rodriguez

Angel's Face 5 star review on 11th September 2021

Tamara Rodriguez

Angel's Face 5 star review on 11th September 2021

Tamara Rodriguez

Angel's Face 5 star review on 11th September 2021

Tamara Rodriguez

Angel's Face 5 star review on 11th September 2021

Tamara Rodriguez

192

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Service Good morning, How can I help? You — Please update your info i would like to know hhhow long for a refund? Customer Service Please allow 7-10 working days from receipt of a return for us to process a refund You — Please update your info ive been waiting for 1month and half lool Customer Service What date did you return the parcel to us You — Please update your info she never arrived 14/3 Customer Service I believe when you placed your order the address was incorrectly supplied by yourself, therefore, did not arrive to you? It is awaiting your collection in your local delivery office as I have explained to you before You — Please update your info it already return to england even by foot it would arrived Customer Service Ok then as soon we receive it here we will get you a refund You — Please update your info do you nedd 3 months? hhhow long? give me a date or it doesnt mather? whhat kind of suport need 45 days to make a refund? when i place a order you dont say to me thhat i have 45 days to pay Customer Service It all depends on how long it takes for the mail service to send it back to us, in my experience, it can take up to a few months You — Please update your info and in the end i say "Wait for it" disgusting in my experience but that doesnt mather”

Posted 5 years ago

$Read Angel\'s Face Reviews$

Thank you for taking the time to leave a review. Unfortunately, when you placed your order you supplied an incorrect address. This is not something we are able to change as the information is supplied electronically direct from the information you provide our website when you place your order online. As we advised you, the parcel was being held at your local depot awaiting the correct delivery address details from yourself. As the parcel was never collected by you, we must now wait for the parcel to be returned to us in order to issue the refund. As soon as we have the goods back in our possession your order will be refunded immediately. Many thanks Customer Service

Posted 5 years ago

“I don’t have my order yet... :(”

Posted 5 years ago

$Read Angel\'s Face Reviews$

Good afternoon I have just looked into your order for you. You placed the order with us on 17th April. We were closed for 4 days over the Easter Break here in the UK. Your parcel was shipped to you in Poland and shows on the tracking it is well on its way to you. Please feel free to get in touch with us here at Customer Service if we can help you further. Kind regards Angel's Face Customer Service Team customerservice@angels-face.co.uk

Posted 5 years ago

“All the items were not delivered in additional to the 24.00 for international shipping another uninformed charge of 6.75 was added without any prior notice . I have notified the company and I am without my items for my event”

Posted 5 years ago

$Read Angel\'s Face Reviews$

Good Afternoon I am sorry to hear you are not happy, As per the email you have sent us it appears that your box has been opened somewhere on route to you, this is unfortunately out of our control. Please contact us directly via email to rectify this situation to your satisfaction. Kind regards Angel's Face Customer Service Team

Posted 5 years ago

“I gave one star for your service!!!!”

Posted 5 years ago

“Have placed an order. Didn’t receive a shipping notification. Got on my account and found out there was a tracking number and checked with Royal Mail- said its delivered but checked with our local post service I was advised the item was missed. Called Angel’s Face customers service. She was rude and not helpful All I want to know is Where is my order? So No one responsible for my lost?”

Posted 5 years ago

$Read Angel\'s Face Reviews$

We apologise for not meeting your expectations this time around. Please feel free to contact us via telephone (01732 823700) or email (customerservice@angels-face.co.uk) to discuss your issue in more detail.

Posted 5 years ago

“I didn’t received all my orders there is one item missing”

Posted 5 years ago

$Read Angel\'s Face Reviews$

We apologise that Angels Face has not met your expectations. Please feel free to contact me via telephone (01732 823700) or email (customerservice@angels-face.co.uk) to discuss further.

Posted 5 years ago

“Never arrived!”

Posted 5 years ago

$Read Angel\'s Face Reviews$

Good Morning I have tracked your order and it is out for delivery today between 8:39am - 12:39pm I have emailed you directly your tracking number again so you can keep an eye on it Many thanks

Posted 5 years ago

“I haven`t even recieved my purchase yet!”

Posted 5 years ago

$Read Angel\'s Face Reviews$

Good Afternoon. the courier has attempted to deliver your parcel, but nobody was home. please check your emails for further instructions. Kind Regards

Posted 5 years ago

“I’ve not received my package”

Posted 5 years ago

$Read Angel\'s Face Reviews$

Good Morning, I tracked your parcel today and can see that it was delivered and signed for on 30/06/2018. If this is incorrect, please contact customer service at customerservice@angels-face.co.uk

Posted 5 years ago

“I ordered on the 14th and the dress is yet to arrive.”

Posted 5 years ago

$Read Angel\'s Face Reviews$

Hello, please contact our customer service team at customerservice@angels-face.co.uk and we will be happy to help you.

Posted 5 years ago

“Ordered top came with a big mark on front called your customer service who sent label to return, only offered a sorry not good customer service and said when returned you would send out another. have shopped with you many times but would have to consider if i would use you again .”

Posted 6 years ago

$Read Angel\'s Face Reviews$

Good Morning, We're very sorry that you are disappointed with our service. We are waiting for your return and have a new one ready to send out to you. Did you receive the free returns label that we provided? As soon as we have received the marked top, the new one will be sent. We hope that this matter is solved soon for you.

Posted 6 years ago

“I did two shops. One of them never came you return me the money. The other 16 days without news...one day later they appear in the transport company then I went to pick up. I´sorry because I don´t speak good English but I was very sad with you. I like your clothes and every thing you do but I´m not sure to shop again. Tnanks a lot”

Posted 6 years ago

$Read Angel\'s Face Reviews$

Good Afternoon, Thank you for your feedback. We are so sorry that your first parcel was damaged during shipping, but we are very happy that you did like the clothes!

Posted 6 years ago

“If I haven't received the skirt, will you let me comment?”

Posted 6 years ago

$Read Angel\'s Face Reviews$

Hi Nicole, Thanks for your comment. Please do contact us if you need some help. Our customer service team are always happy to help you. customerservice@angels-face.co.uk

Posted 6 years ago

“Clothes were beautiful unfortunately my daughter between sizes so had to return I found them to be on large size. Good company to deal with.”

Posted 7 years ago

“Still I didn't receive anything im really upset about the order cuz the mail delivered it to another place and now have been 10 days and no new news”

Posted 7 years ago

$Read Angel\'s Face Reviews$

Sorry to hear that you are having problems with your delivery. Please contact our customer services, who will be happy to help you.

Posted 7 years ago

“You don t anserr and y have Made Paid shipping for having delivery in three days and After a week i did not receive anything So i pretend money back and i go postal policy and lawyer”

Posted 8 years ago

$Read Angel\'s Face Reviews$

We are sorry that you are having problems with your order. We are looking into this immediately for you and will contact you via email.

Posted 8 years ago

“I received an email saying that I would be given a tracking number for my order but I never got that email. Nothing was shown in the account status either. So I have no idea where my order is located now, it has been two weeks from I made the order, and the money is already taken away from my account. This is just not right.”

Posted 8 years ago

$Read Angel\'s Face Reviews$

We are sorry that you are having problems with your order. We are looking into this immediately for you and will contact you via email.

Posted 8 years ago

“Deliveries are not met in time. Yes, it does not depend on you, but do not have to promise 5 working days. So the customer is cheated .:( I ordered a shirt with a figure for the birthday of my daughter , and she will arrive after birthday. Much more than 5 working days.”

Posted 8 years ago

“Got the wrong order then offered 10 per cent of my next order......”

Posted 8 years ago

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Angel's Face is rated 4.7 based on 2,036 reviews