“We’ve been using Animed for some time and although initially it was ok, for the last two months they’ve been dreadful. They consistently get our dogs repeat prescription wrong and it always takes ages getting through by phone. I was told today it was due to a new system and that they were trying to get it sorted but seriously, two months??!?!
I asked to speak to someone in charge but there was no one available (!) so currently waiting for someone to ring back.
Unfortunately we will have to stay with them until the prescription runs out then we will be trying someone else. Our experience has been awful 😞”
“This used to be a reasonably efficient company but something has gone seriously wrong. It seems to be taking them days to process a simple order and the communications are awful.Pretty useless to try phoning because the line is almost continually engaged. Incompetent and inefficient.”
“This is one of the worst websites I’ve ever dealt with. Tried to order prescriptions for my three cats. Placed order and emailed scans of prescriptions as asked. Received nothing. A week later, emailed to ask where it was. Only then did I get a form letter email saying there was “an issue” with my prescriptions. But it didn’t say what!!! I re-sent the scans, plus took pictures and sent those. Again nothing. Further emails led to more confusion as they seemed to have got one but not the other two. More emails. Then ANOTHER form letter same as before. Tried phoning the 0300 number many times - always engaged. Another email. They said they were processing the order but then I got the same form letter about “issues”. Aaaaargh! I went to a competitor’s website, Pet Drugs Online where I placed the order, sent the scans and got confirmation within 10 MINUTES. The medicine arrived the next morning less than 24 hours after ordering. Now THAT is how to do business.”
“if i could give no stars i would
I would recommend you look elsewhere when ordering pet supplies and medication
Dreadful service from start to finish
Website is difficult to navigate
Rang customer services from 9:10, it stopped being engaged 14:40
A Manager was to ring me before 17:00 Yesterday, finally received a call 8:30 today
The Manager antagonised the situation with her argumentative attitude and obvious contempt for having to waste her time on an actual customer!!!”
“There was never a problem getting through to you on the ‘phone but now you’ve changed numbers to a 0330 number, it’s tiresomely difficult- that’s if you can get anything other than an engaged tone.
It took me three attempts early in the week so I gave up and posted my prescription with an attached letter.
On my fourth and fifth attempt, I got through by ,phone but each time I waited 20 minutes and eventually had to put the phone down.
Today, I got through and after another 20 minutes I eventually placed an order.
Is this what you call offering a good service?
If so, you would out of courtesy, have called me back to offer an explanation as to why a perfectly good service has become a frustrating disservice to its customers.
I’d rather go elsewhere you’ll be pleased to hear.”
“Dreadful customer service. Order placed in good time to arrive before my holiday but didn't arrive, phoned them after 6 days to be told it was sent to warehouse day before, too late for my holiday. They told me to cancel my order and reorder using express postage at my expense but still no guarantee it would arrive in time. Then I would have to wait for my original payment to be refunded and for the cost of express postage to be refunded. Midway through holiday I received email asking if order had been received! On return from holiday no order in sight. Lengthy email sent voicing my disgust and pointing out they should have resent at their expense not mine. Response was a short apology, a refund and an offer of 15% off next order.... no thanks I will spend my money elsewhere...”
“Second time this has happened. They mess up with prescription. There auto systems do not work., so not informed of issue with prescription. Left with no supplies got my horse, they couldn't give a damn...Customer service is rubbish!! Supervisor didn't bother phoning me back after 20 minute wait. They just refunded my money which they took before processing order. How can it take 3 days to process a prescription.. Steer clear, I won't use again, took 12days to get my dogs drugs with no known problems.”
“I have ordered from them twice and both times they said they didn't get the prescription even though I attached it to the order. The worst thing is that they don't even let you know so you wait for days expecting it to arrive. Customer service is rubbish too. When I phoned today a grumpy young guy told me the systems were down and I should ring back in an hour then just said goodbye and hung up. How rude!!”
“After being a customer for 3 years when your order doesn't arrive so you phone up for help and basically get fobbed off and told tobwait 14 day so that they can claim back from royal mail. When you ask to speak to a supervisor to be told NO cause they wont tell you no different. well you have lost a loyal customer and don't worry after 14 days I will be claiming my money back and making sure that everyone knows how unhelpful your company is. Go to Zooplus or Pet supermarket as they care about there customers”
“They said the photo's I sent of prescription were blurred, sent from an IPhone and they weren't, had to send prescription through post and said they didn't receive it although sent by 1st class, rude customer service guy put phone down on me, never use again.”
“Paid extra for next day delivery. Some five days later still no.delivery. Rang them.some rubbish, which was NOT said when I paid for special delivery, about delivery within working days. Told on phone out for delivery today - now 8.45pm still no delivery. This is the last time I use animed. Though they are the cheapest on line the old saying is true in their case....you buys cheap you pays dear.”
“Paid for express delivery, on the website I was told a specific day that the product would be delivered.
The product was not even dispatched to the later of the two dates.
When I rang up to complain, some snooty woman was very unapologetic, and refused to refund the Express delivery I had paid
I would not use this company again”
“Ordered an item 22/11/14 and had an email to say it had been dispatched 23/11/14. Item hadn't arrived in a few days so emailed customer services to ask if all was ok with the order. They told me delivery can be up to 5 business days following dispatch. It has now been 8 business days and still nothing. Have emailed again today but am expecting to be fobbed off again!”
