“Regularly order dog satiety on behalf of my mothers dog and Animed have always been spot on. Mothersay drivers are polite and as bag heavy they help in placing goods inside and are very polite.. Shes always delighted with service. Thank you Animed”
“I ordered Panacur worming paste for my kitten from Animed. After lots of online searches, Animed was the cheapest seller. I received my item within a couple of days and it was well packaged. I have used this company before and am always pleased with the service so I would recommend this seller.”
“Animed Direct often have the best prices, they usually have stock , but the real value is in their excellent service. The website is clear and the delivery is totally reliable. Excellent company.”
“After having problems accessing my dog’s prescription online, I struggled for a few days to get through on the phone. It seems the new website was having teething problems. The customer service advisor I spoke to was very helpful and made sure I received the urgently required medication the following day.”
“Customer service is non existent. Can’t get through on the phone always 6th in the que , don’t reply to emails, I paid for next day delivery still waiting a week latter, but they don’t seem to have a problem taking your money, won’t be using them again. ReOrdered from another company and got it the next day, now I want my money back.”
“Animed have been under tremendous strain through this pandemic. I have had lots of issues with prescription meds. But only since lockdown. And they have eventually sorted it. I stick with them cos i know they can be amazing outside of this pandemic.”
“I cant believe they still have stock showing on web site that they have emailed me to say is out of stock. When I ordered it was in stock!! They need to update their computer systems on web sites. It is giving incorrrect info. Doesnt help still with a dog who has to have special food & its out of stock.”
“Really not impressed by Animed, sent my prescription's by email which they received and then I sent by post as a back up. They emailed me to say that the emailed prescription's photos I sent were not clear which is fair enough but knew I had posted them as a backup. Animed said they have never received them after me complainin, I asked for a complaints procedure and still waiting. I have had to purchase another 2 prescription's from my vet now to ensure I receive the medication I had paid for. Dreadful custimer service who does not want to resolve complaints and it is the pets that suffer. You have been warned!”
“First order for Metacam went very smoothly but getting a repeat prescription has been awful. Don't know what the problem is as I cannot contact them. If they have gone bust I wouldn't be surprised with the customer service I received. I will be going elsewhere in future.”