“Do not buy from them they will take your money and not send you anything and will not even give you a refund or answer any of your emails scam scam scam”
“I would give zero stars if I can. The dress I received was absolutely nothing like the one I ordered and they want me to pay shipping both ways on top of that. That is $50 just taken out of my pocket and thrown into the trash just like that. I will NEVER EVER be ordering from this website again. You have lost a customer forever.”
“Do not order from this company!! I ordered and paid express shipping to get it here in time for my daughters prom. They made a shipping label so they could look like they made progress, but then it sat for 12 days! That’s when I finally emailed to cancel the order and they said they couldn’t because it already shipped….lies! But miraculously it ships the night after I sent the email. Save your time and money!!!!”
“I have had a very bad experience. I have ordered 3 dresses in June 2020 but only received one. Now the company, despite numerous emails have blocked me and are refusing to address my concerns. I feel other buyers ought to be notified in case they also lose money like me.
I have been blocked on their Instagram page and no one is prepared to help me. This is the first negative review that I have ever written, but I felt compelled to write since I feel I have been scammed.”
“I only gave them one star because it’s the lowest option. Horrible customer service, and my order has still not SHIPPED after 3 months of ordering. I wish I had read reviews before ordering because it seems to be a trend.”
“If I could give them zero stars I would. I have been a fan of Annah Hariri for quite some time but never had enough money to afford their dresses. When I bought one on a mega sale, which perhaps I should have seen that as a red flag, I was excited at first because I was finally going to own one of these gorgeous dresses! However, a month, two, and three passed without even getting an email about delivery. I emailed them, and they gave me a long message about how COVID has caused them to cut down on workers, etc etc, so I gave them the benefit of the doubt. It is now over a YEAR AND A HALF later and I have still not received my dress. I have emailed them a few more times, and got no responses. I even emailed them about giving me a refund and still nothing.
I am beyond disappointed by this company. Even IF COVID hit them hard in the beginning, why keep having the sales on? Why keep taking orders? I am disappointed and so sad because as a convert I was really excited to get one of these dresses! The whole company 'ideal' sounds so great, but their business practice is awful.
I am about to move which makes it even worse, I figured that the 1.5 years I spent in the same location was more than enough time to get my dress before I moved but I guess not.
Order US90380”
“They are the worst customers services…
They are the worst customers services over you can deal with in your life... I bought two dresses and I did not receive any shipping notice for them, I waited two months for the dresses to arrive after that I was disappointed when there was one of them It’s was The wrong item and when communicating with them they not helpful and sent me that I have to send it back with all shipping expenses for a replacement . My advise to everyone dont deal with them and this is a poor quality company and service .”
“SCAM alert! I ordered once in 2020 and received my order after two months! This year beginning of January I ordered 3 dresses for about USD 300 and everytime they answer and waste my energy and time saying it is due to COVID-19. Now I finally saw her instagram comments section is back and enabled, so I wrote a comment asking about my order and guess what? I got blocked! Shameless people ruining the image of muslims. May Allah punish them and give back all those who got deceived their money 10 times fold.”
“Will not be buying from this company again! They have taken over 2 months to ship, yet advertise to send you items in 2 weeks. So fed up! I just want what I asked for and will never shop again.”
“Very bad service. Me, my aunt and sisters have ordered and they missed up the order. Never answer. Promised new products and never got them. Very very disappointing. My family, my friends and I will never order again”
“Today, I received the long awaited order.It took them 2 months to send my order and they ended up sending me a wrong item and also a belt is missing in another dress. I emailed them immediately about this and requested information about when they'll be sending the outstanding order and send a courier slip to return the wrong one. They were not even sorry, they kept sending me a general customer care response without addressing the problems. I also noticed I didn't like any of the 5 dresses I received. The company has really fallen from grace to grass over the years. Almost bothering on deception.”
