Anstel Brands Reviews

Name: Anstel Brands
Address: 36 Sunline Drive, Truganina, Victoria
Rating: 4.76

4.8 Rating 431 Reviews

93 %

of reviewers recommend Anstel Brands

4.8

Based on 431 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

+61 3 9131 6545

Email:

info@anstel.com.au

Location:

36 Sunline Drive,
Truganina
Victoria
3029

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Anstel Brands 5 star review on 25th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a custom mattress for our bassinet. Loved the finished product - fits well. Great communication through out the sale.”

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Posted 4 years ago

“Amazing product and the best customer service I’ve experienced”

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Posted 4 years ago

“Thorough and quick response and very pleasant customer service. Very pleased”

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Posted 4 years ago

“Love the design and quality so far is great. Baby seems to enjoy his car seat(capsule Q), Carrie cot and we just started using the Priam.”

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Posted 4 years ago

“Excellent product and fadt delivery Very satisfied”

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Posted 4 years ago

“Easy check out process- super fast delivery”

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Posted 4 years ago

“Nobody answer.”

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Posted 4 years ago

Hello Erika, Apologies that we haven't responded to your enquiry yet. For some reason it was filtered as spam and was accidentally closed. It has been raised as a priority for our team to look into and respond ASAP. Thanks so much for your patience in the meantime. x Anstel

Posted 4 years ago

Hello Erika, Glad we were able to resolve your issue, and thanks so much for taking the time to revise your review :) x Anstel

Posted 4 years ago

“Customer service staff were very helpful and answered my question in a timely fashion providing all the infromatoin and advice I was after.”

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Posted 4 years ago

“Received our pram chassis yesterday, its fantastic & all set up, thank you very much.”

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Posted 4 years ago

“Amazing service, great pram and saved quite a bit! Very happy!”

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Posted 4 years ago

“Awesome and exceptional, Hayden was amazing and provided lovely service. We received our item on time for a mini holiday and communication was fast and clear. There was no fussy and he understood the urgency’s around our item. We’re happy and thankful.”

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Posted 4 years ago

“Fantastic products and service.”

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Posted 4 years ago

“Very high quality materials used and great design and comfort with the cot and sheets.”

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Posted 4 years ago

“Very quick and easy!”

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Posted 4 years ago

“Service was 1st class - epitome of under promise & over deliver.”

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Posted 4 years ago

“Great customer service and such quick delivery! Loving using my new pram!”

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Posted 4 years ago

“Super fast order turnaround and quick shipping!”

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Posted 4 years ago

“Beautiful samples and quick delivery. Thankyou!”

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Posted 4 years ago

“Excellent turnaround time and clear advice: the Amstel team do what they say!”

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Posted 4 years ago

“Package has not arrived yet - it was sent over a week ago. Courier seems to have lost it, and I spent an over an hour on hold trying to get through to them. They were not helpful once I actually managed to speak to someone”

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Posted 4 years ago

Hello Sarah, Thanks for taking the time to leave a review. We apologise for the less-than-satisfactory experience you've had when placing this order. I will just mention that your order was placed with us 27 December when we were closed. We reopened on 6 January and your order was shipped the same day. Many couriers are experiencing delays at the moment due to ongoing impacts of COVID. However I have raised a query with Couriers Please on your behalf to follow up delivery of this consignment. Hopefully it will be delivered to you very soon. Thanks so much for your understanding. x Anstel

Posted 4 years ago

Anstel Brands is rated 4.8 based on 431 reviews