Apostil.co.za Reviews

4.9 Rating 943 Reviews
97 %
of reviewers recommend Apostil.co.za
4.9
Based on 943 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.7 out of 5
Read Apostil.co.za Reviews

About Apostil.co.za:

Apostil.co.za is a documentation service provider for South Africans living abroad or in SA.

Get South African apostilles, police clearances, other documents and legalisations, as fast as 24 hours, through our legal service.

Visit Website

Phone:

011 083 9830

Email:

info@apostil.co.za

Location:

Walker Creek Office Park Building,
90 Florence Ribeiro Ave Muckleneuk,
Pretoria
Pretoria
0081

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For efficiency of the document, a definite 5 Star. However, I had a horrible experience. The level of professionalism was appalling, no empathy or care whatsoever - it almost looked and sounded like I was done a favour even though I payed for the service. It all came crushing down after an error on my name. The person that assisted me didn’t even bother to notice that my name was spelled incorrect even though I submitted documents including copies of my ID and passport, and she had my name on our emails. I was then told I have to pay R1500 to correct the error caused by DHA. One of the reasons I chose to use Apostil (or an agency) was to make sure that I avoid such things. Anyways I payed the fee, and had questions surrounding it. My questions were never answered, instead, to shut me up I was told I don’t have to pay the fee and they will refund me. A refund that was never done, after a week I enquired regarding the refund, again had questions around it that was never answered but to find out the accounts departments didn’t process the refund after it was requested. It was so disappointing, because reviews says otherwise. I guess I was the unlucky one to get such great service. I hope no one goes through what I went through, and I would still recommend Apostil however I would share my experience upon recommending it.
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Posted 2 weeks ago
Impressed with the speed of service however the title of one of the PCC's read MR instead of MRS and when I tried to follow up on the issue I did not receive a response.
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Posted 4 months ago
Too expensive and non responsive
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Posted 6 months ago
Took a while but was definitely faster than dealing with SAPS directly myself. My only main gripe is that I paid for the 4-7 day service, as I reached the 7 day point (and beyond) I received zero communication on whether it would be done or not despite several emails. Only after writing a negative review here did I begin to get almost daily updates from the 11th working day for the next 5 weeks that it took to be completed. It was received unfortunately too late for my visa application, but thankfully did not impact the process too much. I am a little disappointed to have received a Basic level service when I had paid over double for the Front-of-Queue service. It was apparently due to SAPS delays, but I think that if this is a regular situation, I feel that Apostil should just be more up-front with a maximum time frame it may still take, and work on their communication in instances that there are delays. I would consider using them again to speed things up, but definitely give yourself at least an additional month on the waiting time you anticipate.
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Posted 1 year ago
Thank you for the excellent service. Highly appreciated
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Posted 4 years ago
Apostil.co.za is rated 4.9 based on 943 reviews