“I had purchased a new iPhone 7 plus three weeks before going on holiday. While away I realized something was very wrong with the phone. Once home just popped down to ask for help. The kindness and time which was given to me was incredible. Immediately it was tested and as I thought, was faulty. A brand new phone was produced without question. The Genius Bar guy was fabulous, amazing knowledge but the care and consideration given to me was second to none. It is a first class company with first class product. I am a lifelong fan!”
“The online website was very informative in choosing the right product for our needs. The delivery was next day - everything was packaged well and I was pleased that we had to sign for the goods, as often things are left on the doorstep and some have been know to disappear! The product was good and as described. Overall, a good purchase and ordering/delivery experience. I would recommend Apple's products and services to others.”
“Went to Apple Store in Birmingham to buy my daughter a laptop for University. Service was outstanding, didn't try to flog the most expensive product. Listened to the course my daughter will be doing and what it involved and then made informed suggestions. I know Apple have great products and a great brand, but as a customer you want the service to match and on this occasion it did!”
“Hi,
My daughter snapped the charger in the charging port. Went to Apple Store and was told (by 3 different people) that it can't be fixed and that I need to replace my iPhone and pay 289GBP!!
went to a private lab - the guy in the lab took my phone, withdrew the broken piece, cleaned the charging port and gave me my phone (after checking it's charging) - all in less then 20 seconds!!”
“Spoke to someone who I could understand and who understood me. They followed up to make sure issue was resolved and were genuinely interested in resolving the problem and I didn't reel rushed...they were great!”
“I recently purchased Apple TV. It provides a totally new TV experience with Siri to be the biggest surprise. Minor details like the new Remote (which controls the TV as well), make a big difference to the whole experience.”
“My phone broke and I couldn't justify spending over £500 on a brand new handset, I came across lovephone and bought a referbished.
The phone arrived within two days of the purchase (without any extra charge for delivery) which I thought was just incredible. The phone is in perfect condition, I also have a two year warrenty. Wouldn't go anywhere else now, an incredible service.”
“My phone broke and I couldn't justify spending over £500 on a brand new handset, I came across lovephone and bought a referbished.
The phone arrived within two days of the purchase (without any extra charge for delivery) which I thought was just incredible. The phone is in perfect condition, I also have a two year warrenty. Wouldn't go anywhere else now, an incredible service.”
“Their products come with the up most quality and you get what you pay for with Apple. You get reliable products that last for many years. Would recommend apple products to anyone”
“My sons Beats headphones broke inside his tablet. Apple gave outstanding customer service. Quick and easy flawless and they sent him a new pair. Outstanding he is such a happy bunny right now”
“The team went beyond good service to help me purchase the right casing for my iPhone. Even though this was not a high value item they spent time and as a result I am committed to buying a mac”
“Went to Apple Watford Intu recently to replace my 7 year old IPad II. Alex gave me good advice and I chose an IPad Pro 256. Added to it a suite of accessories to create a remote office all fitted into a compact leather sleeve. IPad pen and Nebu app replaces my notebooks and ink pen. Saves me lumping my LapTop, power cord, and heavy bag around. Thanks Apple. Only slight dissapointment was they failed to mention trade in on my IPad II which they sorted on a return visit. Hence my 4 not 5 star rating.”
