“Terrible customer service! I went there 3 times in the past few days to buy a new phone, and they keep telling me to come back. This morning I came back, even before the opening hours, at 9:45am, and they told me that I needed to make an appointment. And the day before nobody told me about appointments. I talked to one of the salesmen and he said they had a couple of phones for the model I needed available. I then made an appt for 11:15 am and waited until 11:30. When I approached one of the staff, they told me they would get someone (meaning I was there, and nobody called me at 11:15). Once I was attended, they told me that they sold out the one I needed. However, after speaking to customers in the store, I found out that people bought the same phone earlier with no appointment! What is the correct way!? Kept me waiting for hours and still terrible customer service. No one would talk to me and when I would approach someone available, they wouldn't talk to me.”
“Fabulous experience.
I wish I had used this company sooner that one of the other sellers of refurbished Apple technology who are not cheaper than Apple in the excellent category.
For the same price my refurbished iPhone from the Apple store online was undistinguishable from a brand new iPhone.
It has a new Apple battery,new Apple glass screen,Apple case without a single scratch or mark on the iPhone with a one year free Apple warranty.
You have the option of Apple care and the phone arrived the next day via a reputable courier which was NOT DHL.
Pleased?
I’m absolutely delighted with my refurbished iPhone from the Apple store.”
“Honestly they don't change a lot new models of phone, but I can't complain about it because it's best phone on the market right now!! Comparing other phones, price is not that expensive”
“Do not answer questions properly. Tell you just delete it? Take along time with your questions about a request. And some one ask’s you to hold until battery is almost dead”
“Brought my MacBook in for repair. $6k computer that was one year old. Touch ID failed and didn’t allow computer to boot. Wouldn’t turn on at all. They couldn’t fix and said to send it in for repair will take 3 days. Very small risk of loss of data. Said is there any other way to get the data off? Guy told me it never actually happens. Picked it up. Realized they wiped the whole machine. Didn’t bother to tell me or ask. All my data is gone. They just kept waving the waiver I signed in front of my face. No empathy at all. No explanation. No discussion just “well you signed it you knew the risks”. Now I do. Don’t work with Apple. Don’t go to this store. Don’t buy a MacBook ever again. Thanks Apple. You lost a very loyal customer today for no reason. Just because you couldn’t empathize with your customers.”
“They prices in last couple years are very very expensive for phones, but in the other hand for that amount of money you really buy great phone with great performance and camera is always good! really happy with my iphone 13mini!!”
“Over priced. All apps have hidden prices which is a scam. 97% of apps are worthless. A very disappointing experience with this machine.
Poor excuse for programmers. Lack of understanding of common user. Poor search engine. Everything needed on this app is cost extra. I will contact it comes with it is very dissatisfied.”
“If only other companies were like Apple. Whenever I have had any dealings with them, they have been courteous and helpful, going the extra mile to ensure customer satisfaction”
“I hate Apple’s business model. They dropped support for my iPad mini, a few years old, and my Apple TV gen 3. So now I’m forced to buy new devices even though they’re operating well. This is their business model and they ignore my complaints and requests for help with this matter”
“Don't get Apple Care. I traded in my old phone with Apple Care and got a new one with Apple Care. In the store they told me that Apple Care will be transferred but i just found out they have been charging me for both and the old phone subscription was not in my list of subscriptions. So disappointing and dishonest.”
“This is the worst phone I've ever had in my life, just like the traditional Chinese phone.
I thought that I would get a new mobile from a large company so that it would not be defective, and with the first week I discovered that the speaker was not working.
At first I thought it was from the network, but it was the phone. I called customer service and one of the workers himself said that he could not hear what I was saying as if I was talking under water and I was sent to an apple store and the surprise was that they did not see any defect and they would not fix the phone because that is normal in modern mobiles I did not understand this and I called again and I had one of the two options: either accept the mobile as it is or accept that they send me the mobile manufacture refurbish
This is the worst iPhone 13 pro Max and the worst customer service”
“Apple told me to ship a faulty Apple TV and my AirPods Pro that screeched painfully in my ears.
Apple lost both and made me drive to FEDEX and hassle them about my tv and buds. Since the box and shipping info were supplied by apple FedEx could not help.
Later I found out, Apple destroyed my Apple TV without asking, or notifying me!! When I asked about why they would destroy my Apple TV without my authority or even bothering to try to notify me they had no response basically just said F you.
They eventually sent back my AirPods Pro with no repair or replacement and said I could buy a new pair for full price”
“Privacy invaders use remote operations to alter cellphone functions and spy on customers. They also repeatedly charge for subscriptions days ahead of the payment due date.”
