“I had a very disappointing experience with the customer service, particularly with a staff member named Pet. He was unprofessional and dismissive, especially regarding the issue I raised about the discoloration of my AirPods Max. Although he disassembled the device and found no evidence of spillage, he still insisted that the discoloration might have been caused by one. When I questioned this conclusion, he responded rudely and walked away.
Additionally, Apple Support had previously created a warranty exception case (20000104188509) for this issue before my in-store appointment. However, due to a system outage at the store, the staff could not locate the case in their system. Rather than acknowledging the technical issue, they insisted that no such exception existed and began to argue the point, which added unnecessary frustration to the situation.”
“To Whom It May Concern,
As loyal consumers, we grow increasingly weary of the constant "upgrades" to your products that require new cables, chargers, and accessories. Your devices are already a significant financial investment — and forcing consumers to replace perfectly functional equipment across homes, offices, and vehicles only adds to the cost of adoption.
Beyond the financial strain, this practice contributes to excessive waste of natural resources and significantly increases electronic waste in landfills. In an era where sustainability should be a top priority, this approach feels shortsighted and irresponsible.
We urge your company to consider long-term compatibility, universal standards, and eco-conscious design when developing future products. Consumers deserve upgrades that offer true innovation — not just new ports and added expenses.
Sincerely,”
“RANGEPRO.ORG responded to my inquiry within a day, explained everything clearly, and didn’t waste time.
They recovered my funds faster than expected, and their support team was always on standby when I had questions. Highly recommend!”
“I am not an Apple customer, but was charged by apple.com/bill for a subscription. After numerous phone calls and chats and being promised a refund, it never happened. Now I'm told the time to dispute has passed! It was their delays in taking care of it that caused the time to lapse. Horrible handling of an obvious fraud and they offered no explanation for their negligence in taking care of it. This confirms it, I will NEVER be an Apple customer.”
“A family member died suddenly and unexpectedly leaving behind an Iphone which was passed on to his parents. As you might imagine in this situation knowledge of who bought it and when is not always available. Apple support were hopeless, giving me misleading information, sending me off to Apple Head Office in Sydney only to be told by them that the phone support service are in charge of removing access codes from deceased phones. To the credit of the Apple Genius bar they tried to be helpful but the support crew who deferred to documents that were irrelevant to my situation refused to hand the case over to a supervisor. The matter is still yet to be resolved after the manager of the case did not ring at the agreed time to sort the matter out. Most of the issue was to do with poorly trained staff who were reluctant to hand the case over to a supervisor. Possibly they are concerned they will get a poor review. Well mission accomplished.”
“I have an Apple pro 14 and the charge port is looseI was informed that the part is not available and it will cost 860.00 to fix. Being an electronic engineer why would parts not be available when sold new, why is Apple not stocking parts for up to 7 years as CSR Dictates, and why aren’t people made aware that this is non repairable. Most definitely I will not be buying another Apple product until they are more transparent and make there extremely expensive products repairable”
“I do not have an apple phone. I ordered a Apple TV subscription that was free until April 12th and I'll be charged 9.99 month. I tried to go online and my acct got locked. Called support and couldn't help. So, basically there is NO way for me to cancel a small subscription! I'm stuck. This is horrible customer service.”
