“I had an extremely disappointing and unethical experience at the Apple Store Dubai Mall. My USA iPhone 14 Pro started having issues after updating to iOS 18.2.1, including problems with the microphone, display freezing, and touch responsiveness.
CASE ID :102529300239
Since my AppleCare+ warranty was valid until January 31, 2025, I was advised by Apple Support USA to visit the Apple Store in Dubai Mall for a warranty replacement. On January 24, 2025, I received a replacement device, but after checking my service history, I discovered that the original camera had been removed and replaced with a cheap, non-genuine part—without my knowledge or consent!
This is not just a service issue—this is fraud. Apple promises to use only genuine parts, and I have clear evidence that the part swap was done illegally and without my approval.
This kind of dishonest action is a violation of customer trust and Apple’s standards.
If no repair is made or if the device is returned without any repairs being done, the customer should be fully informed, and the device should be either returned to its original condition or repaired properly.”
“PLEASE PLEASE PLEASE DO NOT BUY APPLE. They have gone downhill recently, fail to care and sent me a plug when the whole item was broken. Just a joke. Off to an alternative system manufacturer after 20 years of loyalty to apple.”
“Bought a new iPad and traded in my old one. This Had one surface scratch, with a trade-in value of £130. After sending, I received an email to say the revised trade-in was £0 as the screen was shattered. It was NOT when I sent it. SCAM ,”
“The protester from MidwestAudit is a registered child S.O. that comes to this Apple location all of the time. This protester has been seen filming Apple customer's kids at Apple properties from the Midwest suburos to Chicago, and at residential properties during private events. If you see this protester near this Apple location, do NOT call Naperville police! They will not save your child! They do not care. Drive to the next county over and report to any department that is not in Naperville!”
“Apple sit here give our free trial and still charge you even though you cancel before the renew date and refuse to give you your money back I will be speaking to my lawyer because I have all my receipts I screenshot it saying before you get charged unsubscribe and I did just that and they still took my money but I got a trick for them”
“I paid so much for my iphone 14 pro max just because apple promised good camera quality and good battery age turns out it was all lies! My battery is draining so quickly with in weeks despite of me taking care of everything and the camera quality s%cksss
I cannot wait to switch back to android honestly apple products are turning out to worse day by day not worth the money”
“Apple products are the worst.. nothing on these devices works as they claim. Which means they are selling you dreams or lies.. take your pick.. but the device doesn't deliver on its promises. Siri never understands anything either.. I guess that's why every tv show makes a joke on apple for it. They are highly overpriced pieces of junk.”
“Apple does this thing now where they put a hold on your account and don’t allow you to download apps or access your icloud data if you allow a subscription to expire instead of just cancelling it. So now you have to purchase apps you don’t want or create a whole new account. Every time they get checked for sneaky money grabs they try something else slick. I’m done with Apple. I’m glad they had to pay 95 million, now they know what a money grab feels like, Im going back to Samsung.”
“I hate apple I am going back to android Apple overcharged me n instead of putting my money back on apple pay the put it in my apple account so I can’t use it as cash. I ask for it to be transferred and it’s been 3 days and I still don’t have the money this is ridiculous I am do with this apple bs”
“While working security at the APPLE MAIN PLACE store in Naperville, I’ve observed APPLE SR. MANAGER, GARY LITTLE, treat certain customers unfairly. He falsely accused an elderly Indiann customer of stealing an Apple display watch, in an incident which took place between September-October 2024. Other Apple employees were witnesses to the false accusations. The customer threatened to make a complaint against him for the accusations. He told the customer and his family to leave the store after the customer threatened to make a complaint. He told me not to write an incident report about this incident
He ultimately defamed me to my employer, tortiously interfered with my employment contract, and caused both my employer and Apple, Inc. to violate Title VII of Civil Rights Act of 1964. I am in process of making a complaint to the NAACP, U.S. EEOC, Rainbow PUSH Coalition, and every source I find so they can do an internal investigation on GARY LITTLE, and so I can get back the income I lost from him causing me to be permanently removed from all of Apple, Inc.’s contracted sites, out of retaliation in a separate incident. I was trying to help a customer with information to apples customer support team so the customer could make a legal complaint against him since the customer did not think he was being treated fairly. I was a witness to the unfair treatments.”
“I bought a new iPhone 13 in December 2024.from BestBuy Grand Forks, not Dakota. The phone started heating up, made some buzzing sound and also freezes from time to time sometimes I cannot power off. Just freezes.
Spoke with Apple Support representatives and supervisor told to take to Best Buy from where I bought the phone from.
to get it checked up and to get another they refused to help or diagnose the phone.
They said it was not the problem that I should talk to an Apple Support customer service horrible customer service.
The staffs were rude unattended and didn’t care didn’t even bother to help me And ignored me in fact at Best Buy, Grand Forks
I highly recommend people to avoid Best Buy grand folks for their horrible customer service. 1* One star, (rude, unresponsive i negative attitude anddid not care. They said it was Apple‘s problem, not their problem. Even though I had AppleCare.
AppleCare+
AppleCare+ gives you technical support and hardware protection, including accidental damage, as often as you need.
There are 18 days remaining to add AppleCare+ coverage for this iPhone.
Call up Apple Support said kyra apple support rep said she would take care and said they would replace my phone give me a new phone, she hung up and said she would call me later, but I did not receive a call from her, just she sent me an email said she would call me back but I did not receive any response from her. I have called.
I have sent three emails and I’ve tried to get in touch with Apple Support but they are not able to connect me with Kyra. I just don’t know what’s going on,and they would but they hung up,
Call up Apple Support rep next day got another instruction was not helpful. Ask me to pay $684.20 problem not solved.
Spoke with the second representative from Apple Support was not helpful.
Ask to speak with a manager, they refuse to give me one and said they said I have to speak with them, but they were not able to resolve the problem.
Spoke with a third representative from Apple Support still no response they are not willing to take responsibility and make excuses.
I asked to speak with to a manager and they refused to connect me with a manager.
I wanted to file a grievance complaint with Apple but I have no contact number to directly call???
Do not buy iPhone from Apple. Customer service sucks.
I am looking to file a grievance complaint against customer service. I am stuck with a phone. I paid almost $600. It’s been 1half months and it’s not working properly.
Beware Apple Support customer service is not not helpful when there is a dispute
It has been very stressful, frustrating and has caused me stress. I have no answer I need help. Who do I speak to? I don’t know to resolve this problem.
Is there a phone contact to reach a manager to file a grievance.
All I needed Apple to replace this defect phone and get me another phone I have paid for , instead they asked me for more money to hold $682. 47 as a holding fee + mailing fees 31.32 they asked for my debit card for the feesso that they could get access to it .i don’t feel giving my hard earned money.
Apple will be held accountable for any damages or bodily injury caused by the iPhone 13, if it explodes or catches on fire an Apple will be held responsible.
MyiPhone 13 freezes, gets hot, freezes,sometimes i can’t shut it Off even I press ‘Power off’.
Apple will be held responsible.
I just don’t know who and how to get in contact with them. They refuse to give me any manager or to file a grievance with a manager personally, someone help me.
Is there a direct number for A Manager to file a”
“To purchase my IPad Air cost 800.00 plus tax 3 years ago, and $230 is all you give for trade in? Are you a car dealership? What a rip off! Your new products cost 1000.00+. Not ever purchasing again. I’m going to change everything. Not worth the battery loss, which Apple initiates? At least that’s how it appears. You’ve lost another customer. Good luck with the email address I gave you. I never use it, and won’t see it.”
“I HATE APPLE!!!! My Samsung cellphone died, so I purchased an IPhone then the nightmare began. First, I couldn't find my Apple ID since it had been years since last use. I tried everything to find it, but it required a code sent to my Samsung cellphone which was dead. I even tried setting up a new account, but again it wanted me to confirm, not with my email, but with my cellphone. After days of searching, I finally found my Apple ID, but needed to change the password. In order to do that, I had to take my sim card out of my old cellphone and put it in my son's phone to get the confirmation code. Afterward, I attempted to log in to my Apple Account. It accepted my Apple ID with the new password, but required a confirmation ID sent to "my other IPhone". I don't have another IPhone. After more than a week of this circus, I finally bought another Samsung and said to heck with Apple! Why on Earth does Apple make it so hard to access and confirm accounts. There simply is no reason for the circular reasoning that keeps customers frustrated and moving on to another provider.”
“Honestly I would have given 1 star rating if it wasn’t for the seniors management advisor Besart. He was the most helpful out of them all. The previous senior technician didn’t really care even though I had been trying to resolve my issue for the pass 13 days.
He even came in to work when he was ill to make sure he kept his promise in calling me. He called and kept me updated on the situation but even though it’s still on going he had made sure than Apple are trying to help resolve my issue.
He is the ONLY reason why I given a 5 star rating otherwise the stress and customer service was shocking and one of them was very rude and kept trying to cut me off and was very unprofessional as if I had no clue on what I was saying. When my Apple Pay was not working on my device after I had updated the new software.”
“I honestly just don’t know how you can release an update that makes everything worse. Yet apple figures out a way to do it every time. It’s astonishing. Anyways, I went and got an android yesterday. Last straw for me. I’ll never buy anything apple again. I’m glad all I had from apple was that phone.”
“Does Apple CeO care about customer reviews here? Please work on Apple Care Services bed you launch next device. It will help you more than customers.”
“I hate Apple! It's so inconvenient when trying to work with several devices. I have 6 kids. There's no way I'm buying them all expensive iPhones. I use my laptop for work and other devices for my second job.
Today I got an email giving me a few hours to reset my Apple id due to suspicious activity. But there's a 1 hour security delay on my phone. It says I'm in an unfamiliar location. This POS phone doesn't leave my house, yet it's in an unfamiliar location. How frustrating! I'm not buying these products for my kids, ever! We're sticking to Android, where everything is convenient and their features are the same as Apple's.”
“I have had a number of Apple devices over the years and it seems like the quality of the devices are going down every year. Simple functions like bluetooth sharing are not working on 10th generation ipad, purchased brand new and the Apple Support are not able to resolve it. Generally wasting hours of our time. Really disappointed.”
