“I had a very disappointing experience with the customer service, particularly with a staff member named Pet. He was unprofessional and dismissive, especially regarding the issue I raised about the discoloration of my AirPods Max. Although he disassembled the device and found no evidence of spillage, he still insisted that the discoloration might have been caused by one. When I questioned this conclusion, he responded rudely and walked away.
Additionally, Apple Support had previously created a warranty exception case (20000104188509) for this issue before my in-store appointment. However, due to a system outage at the store, the staff could not locate the case in their system. Rather than acknowledging the technical issue, they insisted that no such exception existed and began to argue the point, which added unnecessary frustration to the situation.”
“To Whom It May Concern,
As loyal consumers, we grow increasingly weary of the constant "upgrades" to your products that require new cables, chargers, and accessories. Your devices are already a significant financial investment — and forcing consumers to replace perfectly functional equipment across homes, offices, and vehicles only adds to the cost of adoption.
Beyond the financial strain, this practice contributes to excessive waste of natural resources and significantly increases electronic waste in landfills. In an era where sustainability should be a top priority, this approach feels shortsighted and irresponsible.
We urge your company to consider long-term compatibility, universal standards, and eco-conscious design when developing future products. Consumers deserve upgrades that offer true innovation — not just new ports and added expenses.
Sincerely,”
