Appliance Direct Reviews

Name: Appliance Direct
Rating: 4.47

4.5 Rating 147 Reviews

87 %

of reviewers recommend Appliance Direct

Company Reviews

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Metrics

4.5

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Appliance Direct 5 star review on 18th July 2025

William Hussain

Appliance Direct 1 star review on 6th November 2020

Marian

Appliance Direct 5 star review on 26th August 2020

Lindsey

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a blue Smeg fridge and the price was at least £300 cheaper than any rival. Great communication prior to delivery - 2 men unwrapped and places fridge in its home in my kitchen - made sure i was satisfied before they left. Great service - great price - what’s not to like !”

Helpful Report

Posted 6 years ago

“Couldn’t fault them, delivered on time, good communication, good appliance. No problems at all.”

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Posted 6 years ago

“Prompt delivery, good communication, great service and excellent product, made in the UK Best appliance we’ve bought for ages (Ebac dehumidifier) Very pleased, Thanks”

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Posted 6 years ago

“I had ordered and paid for my appliance else where and a month later still being fobbed off about the delivery, I found the same appliance with this company £49.99 cheaper and delivered it in 2 days. Hats off for service, very pleased and will definitely shop here again”

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Posted 6 years ago

“Easy to use site. Delivery when stated. No complaints”

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Posted 6 years ago

“Superb price for microwave, cannot fault quality and delivery. Very good company to purchase from.”

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Posted 6 years ago

“First class service”

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Posted 6 years ago

“Very good service”

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Posted 6 years ago

“Great products, great service, great prices! Couldn't ask for more. I will definitely use them again and would recommend to anyone.”

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Posted 6 years ago

“Third order I've placed with this company the service is second to none from order to after sales”

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Posted 6 years ago

“good customer service good delivery and polite all the way”

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Posted 6 years ago

“Delivered what I wanted when I wanted it with no fuss.”

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Posted 6 years ago

“Very clear ordering process, tracking and delivery time provided. All very straightforward, thanks.”

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Posted 6 years ago

“Excellent price, delivery described by company 100%, packaging 100%, can't fault the company, will recommend and use again”

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Posted 6 years ago

“We've had a lot of deliveries recently and this service was the best. Choice of delivery date. Excellent communication with 2 hour slot given the day before and a phone call on the day. Unpacking the appliance was standard and the crew collected the old appliance from our kitchen. And the best price also. Would 100% recommend.”

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Posted 6 years ago

“I had a lovely, well informed lady on the phone, who guided me on the right appliance for my home. Since it was the first time I had purchased an air conditioner, her advice was very important. My order arrived a few days later, well packed, and delivered .I shall use the Company again. Very good service, friendly and knowledgeable staff.”

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Posted 6 years ago

“Incredible service very quick to deliver presentation of product excellent recommend them to any person”

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Posted 6 years ago

“very easy transaction and delivery was as quick.”

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Posted 6 years ago

“Competitive price easy to order .good communication and time span with delivery .”

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Posted 6 years ago

“Regular update for delivery time, good price and service from the deliveries team.”

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Posted 6 years ago

Appliance Direct is rated 4.5 based on 147 reviews