Appliance Direct Reviews

Name: Appliance Direct
Rating: 4.48

4.5 Rating 150 Reviews

83 %

of reviewers recommend Appliance Direct

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Metrics

4.5

Based on 150 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Appliance Direct 1 star review on 6th November 2020

Marian

Appliance Direct 5 star review on 26th August 2020

Lindsey

Anonymous

Anonymous // 01/01/2019

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“They stole over 200 quid by not refunding payment for faulty product. Obviously they trade under many names and will rip you off.”

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Posted 6 years ago

“It was clear, easy, good value and the service was excellent! I would not buy my electrics from anywhere else now”

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Posted 6 years ago

“We've had a lot of deliveries recently and this service was the best. Choice of delivery date. Excellent communication with 2 hour slot given the day before and a phone call on the day. Unpacking the appliance was standard and the crew collected the old appliance from our kitchen. And the best price also. Would 100% recommend.”

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Posted 6 years ago

“Appliances competitively priced, Simple ordering process and kept me in the loop the whole way. The delivery was at the time they specified and we are thrilled with the product. Would 100% recommend”

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Posted 6 years ago

“Delivered damaged goods,but refuse to replace or refund cost.”

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Posted 6 years ago

“I had a lovely, well informed lady on the phone, who guided me on the right appliance for my home. Since it was the first time I had purchased an air conditioner, her advice was very important. My order arrived a few days later, well packed, and delivered .I shall use the Company again. Very good service, friendly and knowledgeable staff.”

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Posted 6 years ago

“Simple to order on line I for got to arrange install so rang customer services and again very straight forward. Messaged the night before to say being delivered next day then again messaged with a time slot. The delivery team were very quick and took old appliance and rubbish away. Would defiantly use again and tell my friends. Also although Currys was free delivery your price worked out cheaper with a delivery charge”

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Posted 6 years ago

“Very poor services. They do not accept returns from customers if customer did not like the product, they expect the customer to pay and arrange for the delivery. It is difficult to arrange the deliver for large items”

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Posted 6 years ago

“Speedy and reliable”

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Posted 6 years ago

“Speedy, efficient and with a human touch. Would recommend based on my experience. Did what they say on the tin, do we praise the post man for posting a letter? It is his job after all. Would use again.”

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Posted 6 years ago

“Love my purchase, arrived on time, easy to set up and use, great price. Will look here first before shopping elsewhere in future.”

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Posted 6 years ago

“They delivered the appliance on time and the people who delivered the appliance were very professional, friendly and helpful.”

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Posted 6 years ago

“delighted with my air conditioning unit, not too noisy and cools the room. arrived on time”

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Posted 6 years ago

“Ease of ordering, delivered promptly, informative throughout delivery process, appliance is a dehumidifier which works really well. Prices competitive. I would definitely use this company again. Well done”

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Posted 7 years ago

“The delivery was on time the delivery men were helpful and friendly, have nothing but good things to say. A great service with on time delivery friendly people what more could you want from a company great service.”

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Posted 7 years ago

“Thank you Appliance Diect for the wonderful service provided. I bought the Reginox RC301CW sink - wow I love it and the best price on the market. I would definately recommend Appliance Direct to my friends and family. I will be using them again.”

Helpful Report

Posted 7 years ago

“We ordered wrong I've. They were going to deliver the right one but would not pick up the wrong one. We had to arrange our own courier and the company who they recommended didn't pick it up. So that cost me a further £12 admin fee to cancel that. IV now had a very large mobile bill which was £45 more due to the calls to appliance direct to get the problem resolved because it's an 08 number and they put u in Queues waiting to speak to someone which was over 15 mins each time to get the matter resolved. Dreadful customer service!!!”

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Posted 7 years ago

“Fast, simple and cheap prices.”

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Posted 7 years ago

“Absolutely spot on service!”

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Posted 7 years ago

“Appliance Direct has a wide range of products at good prices. Ordering was easy and it was great that I could have my parcel delivered to a local shop rather than wait in all day.”

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Posted 7 years ago

Appliance Direct is rated 4.5 based on 150 reviews