“despite paying that large sum of £2 to get delivery within two days it took three,,,i needed it the day before hence why i paid that extra large sum,,,wonder how many two pounds you obtain for this service and do the same? Good slow money making scheme though”
Thank you for your feedback Brian, it is very important to us. We are sorry to hear that your order arrived slightly later than expected. We can see that your order was placed the Sunday before the bank holiday Monday when we were closed. Due to the volume of orders received over the holiday weekend, we experienced some delays in shipping orders out. Customers who pay the extra for the faster delivery get priority over standard delivery orders. If, in the unlikely event orders do not arrive within the time frame stated, we do refund the amount the customer paid, which confirms it is certainly not a money-making scheme. We can not see anywhere on our system where you brought this to our attention to allow a refund to be processed. A refund will be processed today and we apologise for any inconvenience the delay caused you.
Thank you for your feedback Davina, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“Delivery was a good example of poor customer service. Attitude given to my wife, when she couldn’t ring in the bbq herself.
Also delivered On a pallet that I didn’t need and have to throw away. Surely easy for calor just to take the pallet with them? Better for the environment
Haven’t actually used the bbq yet as took ages to build, think there could be more thought into how to make this quicker (feedback for charbroil)”
Thank you for your feedback Chris, it is very important to us. We are sorry to hear that you did not receive a satisfactory service from the courier company, this will be passed on for them to address directly with the driver. As your BBQ is an oversized item this was delivered on a pallet. Pallet deliveries are kerbside only and the driver does not take the pallet away. This information is stated on our website to inform customers prior to placing an order.
Thank you for your feedback Michael, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“The connector that I ordered from you seems fine. However, your company is no use to me when I am told by local suppliers that they are not allowed (by Calor) to contract to me a new 13kg Patio Gas cylinder!
What is going on with your company?”
Thank you for your feedback Hamish. Customer satisfaction and providing a good quality service to all our customers is very important to us. Calor has operated a strict cylinder exchange and return policy for many years now because the management of cylinder stocks is vital for ensuring that adequate supplies of the different types and sizes of cylinders are available throughout the national network all year round. The Cylinder Refill Authority scheme has been in place to support this and in order to protect the use of our cylinders. It makes a significant contribution to the purchase of new cylinders, to replace those either not returned or returned in such poor condition that they cannot be refilled. In addition, it contributes to the costs of maintaining, repainting, re-valving and checking of cylinders on every occasion they are returned to us for refilling, ensuring they are safe for use.
Thank you for your feedback Andrew, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, it is very important to us. We are sorry to hear that your BBQ did not arrive with the hose and regulator. These normally come from the manufacturer inside the box. We can not see anywhere on our system where this was brought to our attention to allow us to rectify it. A member of our Customer Service Team will be in contact with you to have this resolved. We apologise for any inconvenience this has caused you.
“Excellent Sahara Gas Patio Heater. Being able to tilt the top towards us keeps the temperature down and uses far less gas than my old heater. The electronic (battery) ignition lights straight away and it’s all so quiet. Easy assembly meant it was done by the time hubby got home. Very happy. Virginia”
Thank you for your feedback Tony, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, it is very important to us. We are sorry to hear that your original greenhouse heater was faulty but that it was replaced swiftly to your satisfaction. We apologise for any inconvenience that was casued.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Not good, as a NG,LPG gas engineer, when I buy a product (change over valve) o expect it to be brand new!!! this definitely wasn’t. Had to have a difficult conversation with my customers and prove it was purchased new. Just came like that’s from you. Extremely disappointing especially when I’m one of you recognised installers”
Thank you for your feedback Simon, it is very important to us. I can confirm that we do not sell second-hand regulators and have passed your complaint on to the manufacturer. We apologise for any inconvenience this caused you.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
