Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Gillian. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.
Thank you for your feedback David, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“Our BBQ came on time as promised, was very well packaged. Took Hubby about an hour to put together. A bit smoky to start with but it’s settled down fine now.”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Colin, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“Ordered cast iron burner for cooking with a wok outside, was delivered on time and is a lot better quality than I was expecting. Spot on piece of kit.”
“Due to recent storms and the electric power cut lasting over 3 days, we decided to invest in some portable heating. It is at least 40 years since I last owned a Calor Gas Heater and what a pleasant surprise to find the "Provence Cast Iron Heater". We took a risk and purchased 2 and we were not disappointed. They are good to look at so no need to hide them in the outhouse during the summer, they are a heavy item but easy to wheel from place to place if required and throw out more than enough heat. All in all a very good purchase indeed. I would also add that the representative I spoke to before purchase was very friendly, professional & knowledgable. The delivery time was excellent also.”
“Ordered the heater and now unable to get the butane cylinder, most dealers will exchange an old one but cannot supply a new customer with the gas cyclinder. So I now have a heater without ability to use it presently”
Thank you for your feedback Mark. It is very important for us to ensure our customers are provided with the highest quality of service and products. If you’ve got an empty gas bottle, you can exchange this for a like-for-like replacement at one of our Calor retailers nationwide. We recommend calling your local retailer to check availability and opening hours before travelling. There’s currently a hold on new cylinder issues so if you’re looking to buy a new bottle, I’m afraid we won’t be able to help just yet. Gas bottles are also unavailable on our online shop at present. We encourage customers to return any empty or unused cylinders to improve availability. If you have a gas bottle to return, please call your local Calor Distribution Centre (CDC), who will be able to advise accordingly.
“Good selection of gas accessories and parts, however searching for them can be somewhat frustrating as exact description words need to be entered in the search box in order to get what one wants. After several attempts I got it.
Delivery is good within the stated timescale as were previous items purchased. Good job I ordered when I did as there were only 3 of that item left in stock.”
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.
Thank you for your feedback Doreen, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
