Thank you for your feedback Peter, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback Diane, it is very important to us. We are sorry to hear that you had some trouble with your instructions and will certainly pass this on to the manufacturer.
Thank you for your feedback Ann, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, it is very important to us. Our website shows both prices with and without VAT so customers are aware before they place their order.
“Wasnt expecting the quality it was very pleased with the heater,however customer services were terrible and was late delivering by 3 days also no one kept me informed i had to chase every day as the tracking system was useless”
Thank you for your feedback Jason, it is very important to us. We are sorry to hear that your order arrived later than expected. Pallet deliveries normally take 3-4 working days as we are based in N Ireland. We can see that your order was dispatched out the day before the St Patricks Day Bank Holiday which would have slowed the delivery down. We apologise for any inconvenience this has caused you.
“Its a bit unfair to do a review as I have not used it to cook on yet.
But the assemble took around 3 hours, I was not in hurry to complete the assembly, but it did take some time.
The instructions were straight forward and all the nuts bolts etc were available in the box.
There was no gas pipe or valve supplied, I was surprised, and I don't remember the product detail mentioning this, so be aware of this. Fortunately I had removed them from my old BBQ”
Thank you for your feedback Kelly, it is very important to us. We are sorry to hear that your product arrived damaged. We have checked our records and cannot see that this has not been reported to us prior to this review being left to allow us to rectify the problem. A member of our Customer Service Team will be in contact with you. We apologise for any inconvenience this has caused you.
Thank you for your feedback Martin, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback. We aim to provide all our customers with good quality service throughout the ordering, dispatch, delivery and after-sales process.
Thank you for your feedback Amanda. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
Thank you for your feedback Andrea. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas fire and the service we provided.
Thank you for your feedback Maria, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback John. We aim to provide all our customers with good quality service throughout the ordering, dispatch, delivery and after-sales process.
Thank you for your feedback Jeremy, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“We bought a portable gas appliance and have not been able to purchase the gas canister to be able to use the appliance. Calor would not help and they have not responded to my Email. Furthermore, gas stockists have advised that we cannot buy a new canister only have an existing one re-filled. It seems wrong of Calor to sell appliances when they know that customers are not going to be able to use them. We have since bought a Flogas canister and will use their gas going forward.
The appliance itself is fantastic and we are very pleased with it.”
Thank you for your feedback Carole. Customer satisfaction and providing a good quality service to all our customers is very important to us. Calor has operated a strict cylinder exchange and return policy for many years now because the management of cylinder stocks is vital for ensuring that adequate supplies of the different types and sizes of cylinders are available throughout the national network all year round. The Cylinder Refill Authority scheme has been in place to support this and in order to protect the use of our cylinders. It makes a significant contribution to the purchase of new cylinders, to replace those either not returned or returned in such poor condition that they cannot be refilled. In addition, it contributes to the costs of maintaining, repainting, re-valving and checking of cylinders on every occasion they are returned to us for refilling, ensuring they are safe for use.
