“The Provence Stove Portable gas heater is so stylish and provides a great portable heat source for any room. I would definitely recommend this appliance.”
Thank you for your feedback Julia. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
“The product itself is lovely. It is heavy. Notification came when it was dispatched however that was it. No warning of the acutal delivery. The delivery driver was the rudest and most unhelpful person yet. Mum is 77. He dumped the fire on her door step. She asked could he possibly lift it into her hall - no have you not heard of covid. Before that could you move your car out the drive as I could scratch it. Then he dumpted the pallet the fire was on, on the street beside her house and left. Again something she could not lift and the neighbours had to help her. I certainly would rethink about ordering anything again for the company due to their delivery contract which is a real shame.”
Thank you for your feedback Susan, it is very important to us. We are sorry to hear that your Mother's delivery did not go as smoothly as we would like. The item you ordered is an oversized item and is delivered on a pallet due to its weight and to avoid any transportation damage. Unfortunately, pallet deliveries are kerbside only and the driver does not take the pallet with them. This information is stated on our website to inform customers prior to ordering. However, despite this, the feedback you have passed on regarding the conduct of the driver will be sent to the company we use so they can investigate this further. Please pass on our apologies to your Mother for any upset and inconvenience that was caused.
“I had concerns about the fire, as there is quite a lot of orange flames mingled in with the blue. Contacted customer services to enquire if it was safe, and l included photo's. Customer services sent the photo's to the manufactures who confirmed it was safe to use.
Overall l am now happy with the fire, looks good, good customer service.”
“After purchasing our calor gas heater I went to purchase a blue gas cylinder, which I was told by 2 retail outlets they could not sell me. I called calor who told me they were not selling items to new customers, I explained I had purchased one and they told me I shouldn't of been able to, gas cylinder were for current customer only due to a shortage of steel. luckily for us our inlaws had an old gas cylinder so we've manged to get it working. I called customer care who told me to email and send a complaint, I've still yet to hear back.”
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us. Calor has operated a strict cylinder exchange and return policy for many years now because the management of cylinder stocks is vital for ensuring that adequate supplies of the different types and sizes of cylinders are available throughout the national network all year round. The Cylinder Refill Authority scheme has been in place to support this and in order to protect the use of our cylinders. It makes a significant contribution to the purchase of new cylinders, to replace those either not returned or returned in such poor condition that they cannot be refilled. In addition, it contributes to the costs of maintaining, repainting, re-valving and checking of cylinders on every occasion they are returned to us for refilling, ensuring they are safe for use.
Thank you for your feedback Mavis. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas fire and the service we provided.
“Recently bought the Attitude 2GO at a very good price from Calor with free delivery to my address in Scotland which isn’t always the case. Delivered on time also. What more can you ask for.”
Thank you for your feedback Stephen. Customer satisfaction is paramount, and we are pleased that you are happy with your BBQ and the service we provided.
Thank you for your feedback Andrew, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Kane. We aim to provide all our customers with good quality service throughout the ordering, dispatch, delivery and after-sales process.
“After having issues with an order I contacted Calor and explained the prob and they sorted it straight away I had a replacement within afew days I was very happy”
Thank you for your feedback Lucas. We aim to provide all our customers with good quality service throughout the ordering, dispatch, delivery and after-sales process.
Thank you for your feedback Anthony. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas fire and the service we provided.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Neil. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas fire and the service we provided.
Thank you for your feedback Debbie. Customer satisfaction is paramount, and we are pleased that you are happy with your BBQ and the service we provided.
“Unfortunately mine is not a good review. The model we chose has a gas ignition button on its top surface and looks appalling. We failed to notice it when we ordered it, but should have returned it to you. When alight it throws off quite an unpleasant odour. It's just a disappointment. Our previous gas heater which was purchased and used by us in France was totally superior in all respects, but unfortunately was damaged in transit. Sorry for the moans!”
Thank you for your feedback, it is very important to us. We are sorry to hear that you are not pleased with the look of your heater. We do have several pictures on the product page on our website that shows the ignition button on top of the heater.
Thank you for your feedback Michael. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas fire and the service we provided.
