“8thJanuary I ordered a Manhattan portable gas heater. Having had no word regarding this, I emailed your firm & asked when I could expect delivery. The email I received in reply from Adam said delivery firm had tried twice to deliver this heater and that no one was there, but they had left calling cards. I DID NOT RECEIVE ANY CALLING CARDS. The email also said that the heater was now on it's way back to you. I emailed twice more and the replies were exactly the same. On 26th January I phoned you and was told that when the heater was back with you, it would be re-delivered. This morning I received another email saying my order ref 44773 was now cancelled because I had not been in touch. HOW SATISFIED DO YOU THINK I AM? DISGUSTED!!”
Thank you for your feedback Catherine, it is very important to us. We are sorry to hear that you have had issues with the delivery of your heater. We can see from our records that the courier noted that delivery was attempted on two occasions. We apologise if this was not the case and can see that the heater is on its way back to us at the moment. A replacement heater will be dispatched out to you today. We can confirm that ref 44773 is our help desk ticket number and was cancelled as the ticket was put on pending awaiting a response but the response was received through a newly opened ticket. The pending ticket went unanswered and after 7 days it automatically closes. We apologise for any inconvenience this has caused you.
Thank you for your feedback Derek, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
Thank you for your feedback Andrew. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
Thank you for your feedback Mark, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback Linda. We aim to provide all our customers with good quality service throughout the ordering, dispatch, delivery and after-sales process.
“Recently ordered a mobile Heater and Item was delivered within a few days, very impressive service. My only hope is that the gas cylinders will soon be up and running for on-line ordering.”
Thank you for your feedback Christopher. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
Thank you for your feedback Spencer, it is very important to us. We are sorry to hear that your product arrived damaged. We can not find on our records where this was previously reported to us to allow us to resolve the issue. We are happy to hear that you managed to fix the issue yourself and apologise for any inconvenience this caused you.
“A good quality heater, pipe and regulator pre-assembled, good ignition and easy to use.
A shame their delivery company wasn’t as good on service as Calor was. Small dent in the front panel too.”
Thank you for your feedback Jane. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
“Excellent service, fast delivery, nice quality product.
Bought a portable fire from B&Q , returned it was garbage. I would highly recommend the product, well built, solid, works really well.”
Thank you for your feedback Kevin. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
Thank you for your feedback Hadyn. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
Thank you for your feedback Jeremy, it is very important to us. We are sorry to hear that there has been an issue which has resulted in the damage shown. We can not see on our records where this has been brought to our attention prior to or after this review was sent. A member of our Customer Service Team will be in contact with you tomorrow to have this investigated and resolved. We apologise for any upset and inconvenience this has caused you.
Thank you for your feedback Deryck, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Heater is great size but we have struggled to get a Calor gas bottle. I may have missed it on the website but I think it should be made very clear that Calor aren’t able to supply a new contract for a gas bottle at this current time. Thanks”
Thank you for your feedback Tracey. Customer satisfaction and providing a good quality service to all our customers is very important to us. We apologise for fo the bottle shortage situation and have passed your feedback on. Calor has operated a strict cylinder exchange and return policy for many years now because the management of cylinder stocks is vital for ensuring that adequate supplies of the different types and sizes of cylinders are available throughout the national network all year round. The Cylinder Refill Authority scheme has been in place to support this and in order to protect the use of our cylinders. It makes a significant contribution to the purchase of new cylinders, to replace those either not returned or returned in such poor condition that they cannot be refilled. In addition, it contributes to the costs of maintaining, repainting, re-valving and checking of cylinders on every occasion they are returned to us for refilling, ensuring they are safe for use.
Thank you for your feedback Chay, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
