Thank you for your feedback, it is very important to us. We can see from our records that a member of our Customer Service Team has been in contact with you to arrange replacement.
Thank you for your feedback. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
Thank you for your feedback Isabel, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“5 stars. It was delivered safely and securely. Easy to set up and use. It gives out a lovely amounted of required heat and looks great. I should have bought one years ago.”
Thank you for your feedback Nikki. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
Thank you for your feedback Ashley it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback Christopher. Customer satisfaction is paramount, and we are pleased that you are happy with your camping stove and the service we provided.
“Looked online to buy a BBQ. The cheapest price was from Calor who delivered the product very quickly without adding any delivery costs. The BBQ arrived on a pallet and was well protected against knocks and scrapes. Recommended.”
“Good buying experience, well laid out website and quick delivery. Only problem was the lack of gas bottles (but that's a general problem, so not fair to blame calor appliances)”
Thank you for your feedback Michael. We aim to provide all our customers with good quality service throughout the ordering, dispatch, delivery and after-sales process.
“Thought a portable lpg heater would be ideal for our living space. Unfortunately when unpacked before Xmas a castor was broken and no outlet in the Highlands would sell a new cylinder for it!! Nice ornament”
Thank you for your feedback Steve, it is very important to us. We are sorry to hear that your heater arrived damaged and that you were having trouble sourcing a Gas Cylinder. We can see from our records that we organised for a replacement castor wheel to be sent out to you but upon receiving it, it was established that there was further damage to the underside of the heater. We can see that a collection has been organised for today and a replacement is being sent out. We apologise for any inconvenience this has caused you.
“Decided to order a gas heater following extended powercut during Storm Arwen....heater arrived on expected delivery day, well-packaged and in perfect condition with regulator helpfully already fitted”
Thank you for your feedback Fiona, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Our experience with calor appliances was a positive one. One small problem we had was resolved quickly and customer service was excellent, we would certainly recommend to potential customers.”
Thank you for your feedback. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
Thank you for your feedback and your recommendation Margaret, it is very important to us to ensure our customers receive top quality products and excellent service.
Thank you for your feedback Mark. Customer satisfaction and providing a good quality service to all our customers is very important to us. Calor has operated a strict cylinder exchange and return policy for many years now because the management of cylinder stocks is vital for ensuring that adequate supplies of the different types and sizes of cylinders are available throughout the national network all year round. The Cylinder Refill Authority scheme has been in place to support this and in order to protect the use of our cylinders. It makes a significant contribution to the purchase of new cylinders, to replace those either not returned or returned in such poor condition that they cannot be refilled. In addition, it contributes to the costs of maintaining, repainting, re-valving and checking of cylinders on every occasion they are returned to us for refilling, ensuring they are safe for use. I can see one of our Customer Service Team has been dealing with this and has arranged a collection and a refund is being passed via our Accounts Department.
