Thank you for your feedback. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
“Catalytic heater was delivered promptly, well packaged and with no damage.
Connected up to my bottle with no issue. It was no trouble to light and there were no nasty odours. The front has a pleasant blue flame visible in the burner area.
Very happy with purchase.”
Thank you for your feedback. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us. The Calor UK Quality Team have provided the following statement regards the bottle shortage situation so feel free to contact them if you wish.
"Calor has operated a strict cylinder exchange and return policy for many years now because the management of cylinder stocks is vital for ensuring that adequate supplies of the different types and sizes of cylinders are available throughout the national network all year round. The Cylinder Refill Authority scheme has been in place to support this and in order to protect the use of our cylinders. It makes a significant contribution to the purchase of new cylinders, to replace those either not returned or returned in such poor condition that they cannot be refilled. In addition, it contributes to the costs of maintaining, repainting, re-valving and checking of cylinders on every occasion they are returned to us for refilling, ensuring they are safe for use."
“We weren't affected by the recent power cuts but I decided to purchase a small portable gas heater "just in case". Searched a few sites and came across this one in Ireland. Good price, had what we wanted in stock. Ordered it thinking it would take a while to arrive but it was with us within 3-4 days. Amazing service. As we were first time buyers, we didn't have an existing gas bottle to try the heater to make sure it worked. Took a week or so to locate a supplier online, so we were then able to hook it up and make sure it worked. No problems at all. First class service, really pleased.”
Thank you for your feedback Graham, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“Provence calor gas fire is wonderful. Even on just the pilot light setting it gives great background heat. It looks very attractive in our kitchen too!!
The only problem we had was getting a butane gas bottle. Major shortages everywhere and had to buy secondhand empty bottle on Facebook marketplace so that we could swap for a full bottle from a camping shop. Suggest Calor lets people know about the major shortage if gas bottles before they buy!!”
Thank you for your feedback Lara. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us. I'm sorry to hear your item arrived damaged and that we were then out of stock, apologies for the inconvenience caused. I can see from our records that a member of the Customer Service Team arranged for the damaged heater to be collected and a full refund was processed.
Thank you for your feedback Mark. Customer satisfaction and providing a good quality service to all our customers is very important to us. Firstly, we do apologise for the service that you have received and for the inconvenience that this has caused. We aim to provide a seamless experience to all our customers and we value each customer that purchases Calor Gas, so we are sorry to hear of your experience. If the cylinder purchased is found to be faulty, we would advise returning the cylinder back to the place of purchase so that the cylinder can be exchanged over free of charge and the identified cylinder will be returned to our filling plants so this can be investigated and rectified. We would also advise producing the proof of purchase when returning the cylinder back to the retailer. Alternatively, please contact Calor directly: https://www.calor.co.uk/help-and-support/gas-bottles or via our Social Media channels and we will happily assist and work to resolve the issue experienced. Our filling plants issue a disc tare on the neck of each cylinder, this will show the actual weight of the cylinder when produced at the plant. All our cylinders go through a number of rigorous tests before they are entered into the network as safety is a key core element of Calor Gas and we take safety very serious throughout the whole process. The filling plant would have checked the cylinder and valve are not damaged or corroded in any way and that the overfill protection is working before we fill the cylinder. During the process of filling, we check to ensure that the cylinder was not leaking and ensure that the valve is closed before disconnecting our filling gun. The team would also check that is not overfilled and that there are no obvious signs of leaks on the cylinder and that a cover is fitted to the connection. We also check when transporting our cylinders, we ensure that they keep the cylinder upright with the valve at the top during transportation. These are just some safety & quality control procedures that our filling plants follow to ensure that our cylinders are in good working condition before it is sent back out to the network.
Thank you for your feedback Sue. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
Thank you for your feedback and your recommendation Stephen, it is very important to us to ensure our customers receive top quality products and excellent service.
Thank you for your feedback Martin. We aim to provide all our customers with good quality service throughout the ordering, dispatch, delivery and after-sales process.
Dear Glen, we are grateful for your review. We aim to provide all our customers with good quality service throughout the ordering, dispatch, delivery and after-sales process. Thanks for your trust, and we hope to see you again soon!
Dear Mark, thank you for your feedback and recommendation. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process. Thanks for your trust, and we hope to see you again soon!
Dear Glynis, it is very important for us to ensure our customers are provided with the highest quality of service and products, so we're so happy to hear you love your new fire!
“Excellent, prompt after care service. The regulator turned out to be faulty and Sam and Stuart both replied to my email, suggesting possible ‘cures’ but when none of them made any difference a new regulator was sent out without question. Heater now working perfectly. Thank you.
Anne.”
Dear Anne, we are so grateful for your review. Thanks for sharing it with the community and us. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team. Thanks for your trust, and we hope to see you again soon!
