Thank you for your feedback and your recommendation David, it is very important to us to ensure our customers receive top quality products and excellent service.
Thank you for your feedback Allan. Customer satisfaction is paramount, and we are pleased that you are happy with your gas fire and the service we provided.
Thank you for your feedback Patricia. Customer satisfaction is paramount, and we are pleased that you are happy with your gas fire and the service we provided.
“Said it would be here between 3 and 4 working days, I placed order and had a shipment email on the 7th dec and received goods on the 17 dec that’s 8 working days, the parcel company was useless to get hold of eventually got hold of someone for them to say they gave it to another company again useless to get hold of, but other than that the fire is 1st class”
Thank you for your feedback James, it is very important to us. We are sorry to hear that your parcel arrived later than expected. We aim to have all pallets delivered within 3-4 working days and unfortunately, this was not the case with your delivery. We are happy to hear that despite the late delivery you are happy with the fire and we apologise for any incovenience this has caused you.
Thank you for your feedback Kevin. We aim to provide all our customers with good quality service throughout the ordering, dispatch, delivery and after-sales process.
Thank you for your feedback Vincent, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Gas fire I was pleased with havent lit yet and would have given better review but the delivery driver left the heavy gas fire on a pallet in its box with cellophane rap up against my side gate so I could not even open the gate ,when I asked if it could be put the other side of gate ,he said no because plants in the way.I’m 4’11 and 70 years old and had to struggle opening the box and struggled to get it into the house in the rain .would not have ordered if I had known it would have been left like that”
Thank you for your feedback Margaret. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are sorry to hear about the issues you had with the delivery and any inconvenience caused. Unfortunately, it does state on our website that these are a pallet deliveries and it is a kerbside service so drivers do not have to bring them on to a property but we will pass your feedback onto the courier on your behalf.
Thank you for your feedback and your recommendation, it is very important to us to ensure our customers receive top quality products and excellent service.
Thank you for your feedback and your recommendation Michael, it is very important to us to ensure our customers receive top quality products and excellent service.
Thank you for your feedback, Geoffrey, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Unfortunately the item was despatched without the full address so we had to chase around trying to find out where it was once we had given the detail the carrier required they still managed to deliver to wrong address so we ended up having to collect it ourselves.
We haven't actually tried the heater as yet .😟”
“Very impressed. Lots of info re the product online and excellent feedback posted. The product was extremely well packaged, undamaged and arrived early. The instructions were easy to read, even for this ancient chap. Well done Calor.”
“Using a wok in the kitchen produces a lot of steam and oil vapour which settles on every surface,so I wanted a portable gas wok burner to use out-doors. I bought a Foker from Calor Appliances, so problem solved.”
Thank you for your feedback Colin, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
