Thank you for your feedback Robert. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
Thank you for your feedback Geoffrey, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Lynn. Customer satisfaction is paramount, and we are pleased that you are happy with your gas fire and the service we provided.
“Very disappointed with your company need to sent my fire back but no help from your company I am stuck with this fire as I can’t find who to help me send it back”
Thank you for your feedback Heather. Customer satisfaction and providing a good quality service to all our customers is very important to us. I can see that you have made several phone calls to our Customer Service Team previously followed by phone calls to Pallex.
I would like to confirm that we do not organise a collection for return items. This needs to be organised and paid for by the customer. All this information is stated in our Terms & Conditions to inform customers prior to an order being placed. If you chose to return the item back to us, please ensure you take courier insurance out to cover the cost of any damage that may occur during transportation. You have 30 days in which to return that product back to us which will be followed by a refund.
Thank you for your feedback and your recommendation Barry, it is very important to us to ensure our customers receive top quality products and excellent service.
Thank you for your feedback Neil. Customer satisfaction is paramount, and we are pleased that you are happy with your gas fire and the service we provided.
Thank you for your feedback John, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback Yann. Customer satisfaction is paramount, and we are pleased that you are happy with your Provence gas fire and the service we provided.
“Item arrived on time,well packaged, we have been really impressed with the item as it keeps the conservatory,kitchen and lounge lovely and warm on the low setting as well as being economical to run it looks good to with the living flame”
Thank you for your feedback Garreth. Customer satisfaction is paramount, and we are pleased that you are happy with your gas fire and the service we provided.
Thank you for your feedback Graham, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback C G Stanley, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback Beverley . Customer satisfaction is paramount, and we are pleased that you are happy with your BBQ and the service we provided.
“I chose the wrong items - they were accepted as returns without any issues and I was told the the right part number to reorder. Customer service as it should be. Thank you Calor Appliances.”
Thank you for your feedback Dan. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.
Thank you for your feedback, Ian. We're sorry you've been unable to obtain a propane bottle. One of our Customer Services Team will be in contact to assist you with this.
Thank you for your feedback, George. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided.
