“A nice piece of kit. The flame can be used in any position unlike the units where the bottle is attached to the burner. The hose is a decent length so the bottle can be kept at a safe distance from the flame. The fine flame is powerful enough to solder pipework up to 22mm may be more. Overall works well.”
“Ordered a gas burner. It turned up damaged. Emailed the company same day. Didn’t get a response. Rang the company at the end of the week to organise returns. Have had two different emails for reviews before I’ve received my refund. Oh and if you do have a return you have to get it picked up by DPD Ireland which means you can’t take it to a drop off point”
Thank you for your feedback Andrew, it is very important to us. We are sorry to hear that your product arrived damaged. We can see that you sent a ticket through our helpline to inform us of this which was responded to by our Customer Service Advisor 2 days after receiving it. As our distribution warehouse is based in N Ireland we use DPD IE as our courier service, however, orders on the mainland are collected by DPD UK. We apologise for any inconvenience this has caused you.
Thank you for your feedback Matthew. Customer satisfaction is paramount, and we are pleased that you are happy with your gas heater and the service we provided.
Thank you for your feedback and your recommendation Roy, it is very important to us to ensure our customers receive top quality products and excellent service.
Thank you for your feedback Eirwyn, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Robert, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Nicholas, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback John, it is very important to us. We are sorry to hear that your product arrived with an incorrect part but that this was rectified swiftly to your satisfaction. We apologise for any inconvenience this has caused you.
Thank you for your feedback Keith, it is very important to us. We are sorry to hear that your BBQ lid arrived with a chip and that you waited longer than we would have liked to receive a response regarding this. We do aim to answer our customers as quickly as possible. We can see that a member of our Customer Service Team has responded to your email to inform you that a replacement is being sent from the manufacturer. We apologise for the delay and any inconvenience this has caused you.
Thank you for your feedback John, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Sent me the wrong item. Ordered a BBQ/Chef Pan combo but got a BBQ/Plancha. Refunded me £20 but for me to buy a chef pan is now going to cost £40+. So not great really.”
Thank you for your feedback Melvyn, it is very important to us. We are sorry to hear that you received the wrong BBQ and can see that you requested in your email to our help desk, that we could either send you the missing item or refund you the difference between the missing pan and the one you received. We informed you that we would refund you the difference as per your request. We apologise for any inconvenience this has caused you.
