Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“01) My comments re delivery appear to have been lost in cyberspace once I paid, as such the pallet was left outside my door as opposed to being lifted up one step into my house. It then cost me £25 to have the fire it lifted at short notice into the house by others.
02) I expected to get the "standard" coals with the fire but it came with logs. When I asked for the logs to be replaced with coals they said that they did not supply them anymore!
03) The fire itself, other than the logs, seems fine.
04) Sam was very helpful and polite.”
Thank you for your feedback, it is very important to us. Unfortunately, no delivery note was added to your order. Our website states the following regarding pallet deliveries "All large item deliveries are 'kerb side' only which means the driver will NOT be able to take items into your delivery address. The receiver must arrange for larger items to be taken from the driver - heavy items will need 2 persons. Please note that the driver will not take the pallet back". The product specification also states "This is the 2023 model with Thermostatic Control and comes with a log set instead of coals". Unfortunately, we do not sell or keep spare coal sets.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“It's a shame I couldn't provide an appropriate rating for my Blue Belle heater. Although the item arrived on schedule, it was damaged, with a dent on the front. I've returned it and am looking forward to a replacement. My evaluation of three stars is based on communication and delivery.”
Thank you for your feedback, it is very important to us. We are sorry to hear that your heater arrived with some courier damage. We can see that you reported this to us on 14th March at 16.28 and our Customer Service Team responded back to you the following day, 15th March at 12.30. You replied back on Saturday, 16th March. As we are closed over the weekend and were also closed on Monday 18th March for St Patrick's Day (an information banner was on the website to inform customers) a reply was sent to you when we reopened on Tuesday 19th March at 10.04 to arrange a collection. We can see that a collection has since been arranged and a replacement heater has been sent. We apologise for any inconvenience that was caused.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
