“The calor gas heater is beautiful but it was delivered wrapped and on a pallet to my drive not my home. I asked the delivery driver and he said it was too heavy and he delivered to my drive not my home. I am a 60+ tiny woman who unwrapped it and tried to carry it up my steps to my home! It was much too heavy for me to move! And worse it was now unwrapped and out of its box. Luckily I found a removal man who came to my house and carried the fire up the steps and into my home for me! He even removed the packaging and pallet. This cost me £40 but honestly don't know what I would have done without him! Especially with our weater and the urgency of moving it off my drive! I never would of ordered the fire had I realised it would be left on my drive! I do love the fire though it's lovely but much heavier than ever anticipated!”
Thank you for your feeback. It is very important to us.
Oversized items are delivered on a pallet. They are kerbside deliveries. This is explained to customers at the time of order.
The website does state the following for pallet deliveries so customers are aware:
https://appliances.calor.co.uk/delivery-information
Oversized items
A pallet delivery firm will deliver your item between the hours 08:00-18:30 usually 3-4 working days after your item has been dispatched. All large item deliveries are 'kerb side' only which means the driver will NOT be able to take items into your delivery address. The receiver must arrange for larger items to be taken from the driver - heavy items will need 2 persons. Please note that the driver will not take the pallet back. Please ensure to provide a mobile phone number to enable the courier company to make contact to arrange a suitable date and time for delivery. Please note, if the number provided is incorrect or goes unanswered a re-delivery/storage charge may occur. These charges may also apply if no one is available to accept delivery on the pre-arranged date/time
“Very pleased with ordering process. Keep updated throughout. Product arrived within stated timeframe.
Free delivery sweetened the deal! Would certainly recommend this company .*****”
Thank you for your feedback and your recommendation, it is very important to us to ensure our customers receive top quality products and excellent service.
“The gas slace heater I purchased is compact and seems to use a little less Calor gas. It does the job that it is intented for. Many thanks 😊.
Derek Taylor”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Excelent service very pleased with our new heater Althought it is the same as the one we have had for many excellent years. The minor improvements in its designe is a noticable, if it gives us the sevice as the old one we will be very happy indeed”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your 5-star rating. We strive to provide both brilliant products and even better customer service, so we're glad to have exceeded your expectations. Thank you for taking the time to review us!
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“Our 3rd Provence heater arrived safely but would not work - pilot light won't stay. Had initially helpful advice from Calor person though itdid not solve the problem. We jave now been shunted to Sahara, the makers so we'll see what they say.....but we are one week in with no way of using the heater. Our previous Provence heaters have been good to look at, easy to use and relliable - lets hope the problems with this one are sorted quickly - or a replacement sent.”
Thank you for your feedback. It is very important to us.
I can see a member of our customer service team has been in contact with you and the manufacturer and the issue has been resolved.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“01) My comments re delivery appear to have been lost in cyberspace once I paid, as such the pallet was left outside my door as opposed to being lifted up one step into my house. It then cost me £25 to have the fire it lifted at short notice into the house by others.
02) I expected to get the "standard" coals with the fire but it came with logs. When I asked for the logs to be replaced with coals they said that they did not supply them anymore!
03) The fire itself, other than the logs, seems fine.
04) Sam was very helpful and polite.”
Thank you for your feedback, it is very important to us. Unfortunately, no delivery note was added to your order. Our website states the following regarding pallet deliveries "All large item deliveries are 'kerb side' only which means the driver will NOT be able to take items into your delivery address. The receiver must arrange for larger items to be taken from the driver - heavy items will need 2 persons. Please note that the driver will not take the pallet back". The product specification also states "This is the 2023 model with Thermostatic Control and comes with a log set instead of coals". Unfortunately, we do not sell or keep spare coal sets.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
