“12 months on, I have no idea how you get away with selling these. It no longer lights completely and when it does it will flame up 3 or 4 times and it takes an age to light completely whilst in the mean time the room stinks of unburnt gas. So unsafe that you can't light it and leave the room the heater is in. I would love to know how long you test them for, I am ready to throw it away because it's not safe to sell on. What a rip off. DO NOT BUY UNSAFE!!!!”
Thank you for your feedback Dave, it is very important to us. We are sorry to hear that you are having issues with your heater. We can see that you purchased your heater in January 2024. Unfortunately, we can not find on our system where this has been reported to us to allow us to rectify the problem. A member of our Customer Service Team will be in contact with you to have this resolved.
Thank you for your feedback; it is very important to us. We aim to provide all our customers with a top-quality service, including the dispatch and delivery process.
“Works well with plenty of heat for the conservatory. Supurb customer service, best I have encountered for a long time, especially over the damaged back plastic cover. Very impressed the agent who dealt with the enquiry.
Would definitely use again.”
Thank you for your feedback , it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Absolutely brilliant
Dose what’s it is intended to do
Shame the the indicator from one bottle to the other can’t change automatically
Like to see guages incorporated in the future model”
“Hi, Regarding my purchace of a calor gas heater, I was disappointed when it was delivered to my home , and there was damage to control unit “ plastic rivets holding control unit were broken “ after sending potos to your company and dealing with custermer support “Sam”, I returned damage item and had a replacement heater, all is well now, and I was happy the way “ Sam” communicated with me
Kind Regards Christopher Beynon”
Thank you for your feedback Christopher, it is very important to us. We are pleased that you are happy with our service and our after-sales via our Customer Service Team.
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Mr P,Turnbull,I'm 84 with a hart condition,your fire arrived on a pallet.I asked the delivery driver if he would help me get it in the house he shrugged his shoulders and got back in his van.If you want to buy from this company make your Owen mind up.”
Thank you for your feedback Mr Turnbull, it is very important to us. We are sorry to hear that you are not happy with the delivery service you received. The product page on our website does state that the item you purchased arrives on a pallet and is a kerb side delivery only. It points out that the driver will not take the pallet to the customer's property.
“First delivery of gas fire was damaged. Customer services performed with commendable speed to provide collection and then delivery of a replacement. It might be better in future to put a 'Fragile', 'This way up' and 'Do not drop' labels on the outer packaging for such fires. Fire is now performing well in the conservatory.”
“I ordered a Super Heat portable gas heater. My order arrived within a few days, well packaged in a sturdy box. The heater looks well made and connects easily to gas bottle. I'm pleased with my purchase from Calor Appliances.”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
