Thank you for your feedback Geoffrey. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.
Thank you for your feedback Carol, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback David, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“The Provence gas appliance we purchased is absolutely fantastic, it’s a lovely centre piece in our sitting room and looks wonderful in our new surround, hopefully it’ll be more economical over the winter with the ever rising energy prices. The ordering process was easy with fast delivery however the delivery guy wasn’t very helpful just leaving the appliance on the grass outside our property, with me being at work at the time it left my wife struggling to get it in the house alone.”
Thank you for your feedback Martin. Customer satisfaction is paramount and we are pleased that you are happy with your fire. The product you ordered is classed as an oversized item which leaves us on a pallet due to its weight and to avoid damage during transportation. The following information is stated on our website to inform customers prior to placing an order:
A pallet delivery firm will deliver your item between the hours 08:00-18:30 usually 3-4 working days after your item has been dispatched. All large item deliveries are 'kerb side' only which means the driver will NOT be able to take items into your delivery address. The receiver must arrange for larger items to be taken from the driver - heavy items will need 2 persons. Please note that the driver will not take the pallet back.
Thank you for your feedback Tracey, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback John, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback and your recommendation, it is very important to us to ensure our customers receive top quality products and excellent service.
Thank you for your feedback Keith, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Beautiful looking stove. Looks perfect in my country kitchen. Not used yet due to hot weather but very stylish and fantastic quality. Worth every penny aesthetically. Beautiful dark blue The customer service was fantastic and the delivery fast I will be buying another one next month”
Thank you for your feedback Sheena. Customer satisfaction is paramount, and we are pleased that you are happy with your fire and the service we provided.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
