“We ordered a party grill. The item arrived promptly and was really well packed. Arrived un damaged. We had to return the item only because we realised we had a similar item in the loft. However, was really impressed with the support around returning the item and a the prompt refund. Would buy from Calor again.”
“Ordered from Calor Appliances because they offered the lowest price and fasted delivery time. The gas barbeque was described and arrived when expected.”
Thank you for your feedback, David. Customer satisfaction is paramount, and we are pleased that you are happy with your BBQ and the service we provided.
“I ordered the item on a Sunday, communication from CA was great. They kept me informed via email and it arrived when they said it would, despite me being in England and my order coming from ROI. I haven't had chance to try the item yet but CA had the item I wanted in stock, dispatched quickly and it was a great price too.”
Thank you for your feedback. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
Thank you for your feedback, Andrew. Customer satisfaction is paramount, and we are pleased that you are happy with your BBQ and the service we provided.
Thank you for your feedback, William. It is very important for us to ensure our customers are provided with the highest quality of service and products.
Thank you for your feedback Tracey, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“1 STAR, service not good. Contacted customer service as i paid for express delivery that turned up a day late. When i asked about the delivery the delay was Calor's end because they did not get it to the courier in time for the delivery date that i purchased. I asked for the premium i paid for delivery to be refunded, only to be completely ignored by Mark from Calor. He also informed me that the delivery was carried out within 2 days, which is what i paid for, because it only took two days once Calor decided to post it, which was a day later than i paid for. Being ignored really bothered me. Huge delays on any replies from customer services. I do not have any confidence in Calor if something were to go wrong and i needed to return an item due to fault. I wont buy anything direct from them in future. LId on BBQ i purchased also damaged. 1 star”
Thank you for your feedback Carl, it is very important to us. We are sorry to hear that your order was delayed leaving us which resulted in it arriving one day later than you had paid for. We apologise that the late dispatch and delivery were not correctly addressed and a refund for the extra you paid was not offered when this was initially reported to us and the replies you received took longer than we would like. We would like to assure you that should you encounter a problem with your product within the warranty timeframe that this will be addressed in line with our warranty guidelines. We can see from the photographs that you sent in that your lid has some manufacturing defects. Our Customer Service Team has requested a replacement to be dispatched directly from the manufacturer as unfortunately, we do not hold any spares. We apologise for the inconvenience this has caused you.
“Ordered a triple boiling ring, 2m hose kit and regulator, arrived promptly and easy to assemble. Using on a 15kg cylinder and the power and heat output is excellent. Can control individual rings via dedicated valves. Sturdy base and wide support allowing large pots to be used. Excellent quality and service.”
Thank you for your feedback Surinder, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Nicholas, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Neil, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, David. We aim to provide all our customers with good quality service throughout the ordering, dispatch, delivery and after-sales process. Thanks for your trust, and we hope to see you again soon!
