Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“The service was fine in that what I ordered came quickly. What is not fine is that I needed to purchase a longer gas pipe to connect a 7Kg cylinder to my motorhome because Calor has stopped retailing the 3.9Kg bottles with absolutely no provision and my locker doesn't have room for the larger bottle. Nor am I happy that the longest pipe available, 30", is not long enough, meaning that I have to stand the larger bottle on a platform to prevent it pulling on the internal copper piping. Why was no consideration given for loyal Calor customers - I have been buying gas from Calor for over 20 years - to enable them to transition to another supplier? I am also frustrated that I am unable to talk to anyone from Calor about this problem. I was simply told that Calor does not deal directly with the public. What did Calor think was going to happen? or do the directors not care about anyone other than larger customers?”
Thank you for your feedback. It is very important to us.
We are the Calor Appliance team but have passed your concerns regarding the change in cylinder size to the team at Calor Gas
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Steven, it is very important to us. We are sorry to hear that your product arrived damaged. We can see that you have been dealing with our Customer Service Team and on inspection of the photographs provided there seems to be a manufacturing fault with the product. We can see that a replacement is being sent out to you to resolve this. We apologise for any inconvenience that has been caused.
“Love the product it works really well and it is easy to use.I bought a skottle braai to go with the grill to braai and when I tried to use it it does not fit on the grill 2 braai I placed a complete order and would have hoped that this would be picked up and sorted with myself but was not so I will have to call and c what can be done in regards exchanging or refund. But all this said I really love the grill to braai and delivery was straightforward and easy.”
Thank you for your feedback Phillip-John, it is very important to us. We are sorry to hear that one of the pans that you ordered is not compatible with the BBQ you bought. Unfortunately, due to the large volume of orders we receive, we do not have time to check through orders to see if what the customer has ordered is compatible. If you wish to return the pan back to us, please follow our return instructions on our website.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“I recently purchased a Cadac Grill2Braai BBQ from Calor Appliances. It was an excellent price and was delivered on time as stated, it was well packaged and arrived safely. What more can you ask for?
5 star service. Thank you Calor Appliances.”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
