“Base turned up broken. Rather than just replacing the whole product they have asked the manufacturer to replace the broken part and a over a week later I’m still waiting for delivery date.”
Thank you for your feedback David, it is very important to us. We are sorry to hear that the base of your product arrived broken. Unfortunately, we do not keep spare parts and had to request this directly from the manufacturer. We apologise for any inconvenience this caused you.
“I bought a Campingaz Party Grill 600, the price of these varies so much online and lots of places claim to have stock but then can't deliver for weeks. I tend to use Go Outdoors as a pricing benchmark and Calor Appliances had it available for half their price.
Price - the best I could find online
Delivery - 2 working days, on time, well packaged”
Thank you for your feedback Chris, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback, it is very important to us. We are sorry to hear that you are having trouble getting a gas cylinder. If you are still unsuccessful, please contact our Customer Service Team and they will try and assist you.
Thank you for your feedback Anthony, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“The Campingaz 400 stove is the perfect multi type cooker for camping. In picture fried cheesebread in butter till crispy then topped with bacon. Thank you Calor for quick delivery and great packaging, I got it on time before the Easter long weekend .”
Thank you for your feedback. Customer satisfaction and providing good quality products to all our customers is very important to us. Heaters can be harder to light when they are new but if you are still experiencing issues please contact our Customer Service Team.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Andrew. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided.
“All arrived as sold in great condition and on the day guaranteed. Price beats most other retailers so going to the source paid for the best deal. Thankyou.”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“Phoned to enquire about the availability of a Calor Gas Fire, the chap I spoke to was very helpful informing me that they had over a hundred in stock and that if I ordered by mid-day on that Thursday I would receive the fire by Monday at the latest possibly even the Saturday if lucky. Filled with hope I did order by midday Thursday but unfortunately, the item didn't arrive till the following Wednesday, which of course was a disappointment.
Overall though the service was very good, it was delivered on time, specified by the courier, and it was well packaged. The one missing star was for the wait when I was initially told that it would arrive on Monday if ordered by midday, as advertised.”
Thank you for your feedback Martin, it is very important to us. Our standard delivery is 3-4 working days, which is stated on our website however, on most occasions deliveries are done within 2-3 working days. It should have been pointed out to you that faster delivery is not guaranteed. Apologies for any inconvenience this caused you.
“My life style greenhouse heater is excellent heat large greenhouse no problem and best thing is it has a thermostat so when gets to 55 degrees it turns it self off 5⭐️”
“I ordered a Carbon Monoxide monitor as a direct replacement from one which had a discharged battery. The replacement arrived very quickly with constant information regarding the dispatch and delivery. The new monitor fitted precisely onto the existing bracket.”
“Colour Gas lorries are always breaking down so colour. Gas are not investing in maintenance all the lorries, so I think this is an excuse for late deliveries and unethical work practices.”
Thank you for your feedback Andrew, it is very important to us. You have left a review on the Online Appliance Shop however, we will pass this on to the relevant department.
Thank you for your feedback Dereck, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“My review is Simple - you are Calorgas I purchased from you thinking I could actually get gas from you! Selling fires with no ability to use them is utterly useless!
Please find a way to ALLOW each customer gets a tank with purchase - no problem paying but make sure you get this sorted to ensure customers can use their purchases!”
Thank you for your feedback Michelle, it is very important to us. We are sorry to hear that you were experiencing issues getting a gas cylinder. If you are still experiencing problems, please contact our Customer Service Team and they will try and assist you.
