Thank you for your feedback Steve, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“I seemed to have recieved the wrong colour..but more to the point you cannot purchase a cylinder to run it as there is a countrywide shortage.. and noone will sell you a refill without a cylinder to swop.. Calor knew this and yet still selling the product without warning I paid 399+ for this and cannot use it!”
Thank you for your feedback SJ, it is very important to us. We can see from previous correspondence to our Customer Service Team that you received the colour that was on your order and they have also been helping you locate a cylinder.
Thank you for your feedback Brian, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Angela, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“i purchased this to use in a garden room and i’m delighted with it on the whole
the flame is very low unless it’s turned up high which means the flame isn’t obvious amongst the coals if not on the highest setting,
i purchased the log set which does make it look more realistic
The heat produced is really good but my 15kg gas bottle doesn’t last long.
this looks really authentic and is good looking within our room”
“I can't write a proper review because I haven't used the burner much yet. I however was not impressed up to now with the two outer gas controllers, which individually control only one side of the outer rings of the burner, ie. left or right. The manual is produced in China and is not very good in its description of heat control. I would have liked to use the burner for a round bottom wok, but the pan support does not allow this. Is this option available in China? The price is very reasonable if the burner turns out OK. I need to feedback at a later date when I have gotten used to the appliance.”
Thank you for your feedback. Customer satisfaction and providing good quality products to all our customers is paramount. Unfortunately, we can not comment on what extra items are available other than what we currently stock. We do have other models of burners that have the option of the pan or wok top.
Thank you for your feedback Roger, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, it is very important to us. We are sorry to hear that your delivery arrived later than expected. A refund will be processed for the extra you paid and we apologise for any inconvenience this delay caused.
“Very pleased with the service in Co. Down but disapointed that gas bottles are unobtainalbe. I live in London W8 and would be grateful for one bottle, otherwise no point in buying the fire”
Thank you for your feedback Charles, it is very important to us. We are sorry to hear that you are experiencing issues with obtaining a gas cylinder. If you are still having trouble, please contact our Customer Service Team and they will try and assist you.
“Good heater at good price, delivered quickly - but what's the situation with lack of availability of gas bottles? How are customers supposed to use these heaters if Calor can't supply gas bottles?”
Thank you for your feedback Neil, it is very important to us. We are sorry to hear that you are experiencing difficulties with sourcing a gas cylinder. If you are still having trouble, please contact our Customer Service Team and they will try and assist you.
Thank you for your feedback Robert, it is very important to us. We can see that your order was placed on Tuesday 6th September and you opted for our free standard delivery option which is 3-4 working days. Your order arrived on the 4th working day, Monday 12th September.
“Two weeks later and I haven't received the heater. So I've just clicked on the tracking number which took me to the delivery company DPD. Their message 'Return to consignor had been requested'. What's that all about? I'm then invited to enter my postcode 'to unlock live tracking & view your delivery options'.
Doing so produced the message (repeatedly) 'unexpected end of JSON input' 'Try again'. I'm a very unhappy customer.”
Thank you for your feedback Graham, it is very important to us. We are sorry to hear that you did not receive your order that was originally sent out from us. We can see that your order was sent back to us from the courier and our Customer Service Team sent it back out to you and it has now been received. We apologise for the delay and any inconvenience that this caused.
Thank you for your feedback John, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
