“We love our new calor gas flame effect fire , and know it will reduce our bills
Easy to order and good delivery service
We would recommend this company and product,helpful polite company.”
Thank you for your feedback Linda and your recommendation, it is very important to us to ensure our customers receive top-quality products and excellent service.
Thank you for your feedback Neville. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Tony, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Not sure how I can rate it. It's a gas fire but it seems impossible to get hold of gas for it. Every dealer I go to want me to hand in an empty bottle before I can get a new one which seems like putting the horse before the cart. How do I get an empty bottle if I don't have a full bottle to empty first? Complete lunacy.”
Thank you for your feedback Mike, it is very important to us. We are sorry to hear that you are experiencing difficulties with sourcing a gas cylinder. If you are still having trouble, please contact our Customer Service Team and they will try and assist you.
Thank you for your feedback Ian, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Audrey, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“Great service from Calor Appliances was kept informed from the moment they received the order with the product delivered before the due delivery date … very impressed and would recommend. The product was well packed and arrived in perfect condition… 10/10 for this company”
Thank you for your feedback and your recommendation Robin, it is very important to us to ensure our customers receive top quality products and excellent service.
“I’ve only tested it briefly so far but it looks to be exactly as advertised. The only negative is that the gas bottles are being rationed by Calor at the moment and are very hard to get hold of. I got one by luck, many people won’t be able to though. It might be an idea to warn people about this before they buy the fire. It’s obviously useless without gas.”
Thank you for your feedback Adam. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided. We are sorry to hear that you had some difficulty obtaining a gas cylinder but you were able to get hold of one in the end. We do have a service statement on the website to inform customers.
“Awful - happy to sell you an appliance but don't let you know the bottles to use in them are impossible to get hold of. Complete waste of money and will never buy from you again. Your helpline was incredibly rude when approached for help too.”
Thank you for your feedback, it is very important to us. We are sorry to hear that you are experiencing difficulties with sourcing a gas cylinder. If you are still having trouble, please contact our Customer Service Team and they will try and assist you.
“Whilst the stove itself is good you are miss selling it because no gas is available from calor for the product, when we contacted calor in Norwich they promised to phone back but didn't and the second call the girl told us we were lying and had misinterpreted the first sales person and they would only sell us gas if we found three empty bottles. Fortunately a local camping company is selling gas of a different make and they were very obliging. We shall not be dealing with Calor gas again and our main heating and hot water is provided by a LPG fuel to the boiler. Very disappointed with your after sales service.”
Thank you for your feedback, it is very important to us. We are sorry to hear that you had some difficulty obtaining a gas cylinder however, we do have a service statement on our website to inform customers of the issue. We will certainly look into the phone call you had with Norwich Calor Centre and apologise for any upset that was caused.
“Amazing fire, looks stunning and is well made. It is extremely heavy and thankful it is fitted with wheels so you can move it around....downside is that it is extremely difficult to buy gas bottles as currently you have to have an empty bottle in order to exchange for a full one, so you will have to source an empty bottle if you don't already have one, other than that it's a brilliant fire, and will be a welcome heat source this winter.”
“No after sales service. Phoned to ask how opened and when arrived opens at the back not the front, also depth dimensions out by several cms, no phone back, I have called 3 times and nobody has resolved issues, I asked if the could send a new top but no reply, and then discovered too big and phoned back, still no response. Would of ordered locally had I know and paid an extra 10 quid, would never buy from them again!”
Thank you for your feedback Jane. Customer satisfaction and providing a good quality service to all our customers is very important to us. I can see from our records that you have been dealing with our Customer Service Team and a resolution has been found.
Thank you for your feedback Gemma. Customer satisfaction and providing a good quality service to all our customers is very important to us. I can see you were in contact with our customer service team who investigated this matter with DPD and your parcel was delivered a few days later. Apologies for any inconvenience caused.
