Thank you for your feedback Simon. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
“Excellent quality & service. Ordered & arrived following day. Heater itself is excellent, gives out plenty of heat and also looks stylish, unlike any other I’ve seen. I chose the white heater and it looks perfectly in place in a very modern room.”
Thank you for your feedback. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
Thank you for your feedback. We aim to provide all our customers with good quality service throughout the ordering, dispatch, delivery and after-sales process.
“The heater arrived safe and well, looks smart and I’m sure it will do job required.
Only small niggle, was not able to buy a gas bottle on line with the fire, and it is proving to be a huge problem in my area to get anywhere to supply without having a bottle to exchange…………one place would sell one £50 for the gas and £45 for the bottle it would come in, the search continues.
Perhaps this is something to address.”
Thank you for your feedback Janet. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
“Appliance delivered promptly.
Unfortunately on your web site, there was no mention that we would not be able to rent a calor gas bottle, this caused me problems I did not expect.
would think twice next time”
Thank you for your feedback Mark. Customer satisfaction and providing a good quality service to all our customers is very important to us. Apologies for any inconvenience caused, unfortunately there is a shortage of bottles at present which Calor state on their website as per below. Calor has operated a strict cylinder exchange and return policy for many years now because the management of cylinder stocks is vital for ensuring that adequate supplies of the different types and sizes of cylinders are available throughout the national network all year round. The Cylinder Refill Authority scheme has been in place to support this and in order to protect the use of our cylinders. It makes a significant contribution to the purchase of new cylinders, to replace those either not returned or returned in such poor condition that they cannot be refilled. In addition, it contributes to the costs of maintaining, repainting, re-valving and checking of cylinders on every occasion they are returned to us for refilling, ensuring they are safe for use.
“Attractive design, well made and provides plenty of heat. Easy to light and simple temperature control. Doesn't look at all like heater of old and blends into a modern living room.”
Thank you for your feedback Michael. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas fire and the service we provided.
Thank you for your feedback Hardip, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order. Apologies for any inconvenience caused, we have passed your feedback on to the courier.
“Purchased the provenance heater a week or so ago, ordering was straight forward and the delivery company called ahead of delivery it was actually a couple of days early so a bonus there the unit itself is a great looking appliance and will serve its purpose well”
Thank you for your feedback Peter. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
“Ordered a heater from them. Reasonable price and was delivered free in a few days. The only problem was I couldn’t get a new gas cylinder for it from them, but that’s a national issue, so I had to resort to eBay for that.”
Thank you for your feedback. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
“Competitively priced and service from the supplier was excellent. Have dropped a star rating because the courier company (DPD) were apparently given the incorrect address and therefore attempted delivery to the wrong property and advised on their tracking it had been delivered (with a photo). After repeated calls and messages to the courrier, it was eventually discovered that the item had been returned to the supplier (in Ireland). Calor customer support was excellent and a second heater was quickly dispatched and received around 2 weeks after the initial order”
Thank you for your feedback Christopher. It is very important for us to ensure our customers are provided with the highest quality of service and products.
Thank you for your feedback Donna. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
“Very pleased with my greenhouse Calor gas heater, not used it yet, waiting on the cold weather to come which shouldn’t be long living in Stirlingshire Scotland. Will give another review in November.
Thanks”
Thank you for your feedback Wayne, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
“Ordered a calor gas heater ... great product .....came on time .......completely useless , not worth a toss because you can't get a bottle of gas anywhere unless you already possess a suitable bottle , empty or full .
Have been on to Calor Gas Appliances who Informed me they will not supply a bottle of gas either.
This inability to get the main component of a gas heater should have been made loud and clear at the point of sale which is not the case.
So unless you have access to a suitable bottle before you buy any calor gas products avoid the purchase or you will end up disgruntled and very very disappointed like this angry customer.”
Thank you for your feedback Pete. Customer satisfaction and providing a good quality service to all our customers is very important to us. If you’ve got an empty gas bottle, you can exchange this for a like-for-like replacement at one of our Calor retailers nationwide. We recommend calling your local retailer to check availability and opening hours before travelling. There’s currently a hold on new cylinder issues so if you’re looking to buy a new bottle, I’m afraid we won’t be able to help just yet. Gas bottles are also unavailable on our online shop at present. We encourage customers to return any empty or unused cylinders to improve availability. If you have a gas bottle to return, please call your local Calor Distribution Centre (CDC), who will be able to advise accordingly. For all information regarding Returns, Refills and Exchanges please see our Gas cylinder area.
“We give calor gas appliances a 5star.
The delivery was excellent fully informed throughout and very quick delivery time too,
It was what we needed, We would definitely recommend them and will be buying off them in the future,
Keep up the good work guys .”
Thank you for your feedback and your recommendation Darrell, it is very important to us to ensure our customers receive top quality products and excellent service.
