Thank you for your feedback Miguel. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are sorry to hear there were issues with your order, however we can see from our records that this was not reported to us, so not allowing us the chance to resolve it. You can contact our customer service team to discuss this further and apologies for any inconvenience caused.
“Purchasing goods and services has become de-humanised, no one answers the phone any more and everyone is price gauging .... so when Calor Gas did answer the phone without layers of menus and delays I was pleasantly surprised. The person I got through to knew their products, was helpful and guided me to what I needed enabling me to purchase with confidence. The goods arrived quickly and as described. I was expecting to have to buy an "off brand" to save money, but in the end, the prices were very reasonable. Being able to buy from a known brand without feeling like I was being ripped off was fantastic, especially for something safety critical. I wish more businesses operated like this.”
Thank you for your feedback Daniel. We aim to provide all our customers with good quality service throughout the ordering, dispatch, delivery and after-sales process.
“I needed some new pigtail connectors for my propane bottles. Calor Appliances had them in stock at the best price.
They were delivered promptly, thank you.”
Thank you for your feedback Brian, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“Seems to do just what the information given says. I have one small criticism and I may have missed this in write up . You cannot purchase a GAS Bottle without returning an empty one as this is the law.”
Thank you for your feedback Graham. Customer satisfaction and providing a good quality service to all our customers is very important to us. If you’ve got an empty gas bottle, you can exchange this for a like-for-like replacement at one of our Calor retailers nationwide. We recommend calling your local retailer to check availability and opening hours before travelling. There’s currently a hold on new cylinder issues so if you’re looking to buy a new bottle, I’m afraid we won’t be able to help just yet. Gas bottles are also unavailable on our online shop at present. We encourage customers to return any empty or unused cylinders to improve availability. If you have a gas bottle to return, please call your local Calor Distribution Centre (CDC), who will be able to advise accordingly.
“The fire arrived within 2 days of ordering.
It is a very sturdy piece of equipment, well built and great quality.
Very easy to put together and looks brilliant when lit.
We are very happy with our purchase.”
Thank you for your feedback Philip. We aim to provide all our customers with good quality service throughout the ordering, dispatch, delivery and after-sales process.
“The people to whom we spoke at calor were very informative and knowledgeable. The delivery driver could not have been more helpful. The fire (although now used yet) is lovely.”
Thank you for your feedback James. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“We recently purchased a Manhattan calor gas heater in the hope we can heat our lounge when the cold weather arrives, instead of using our central heating. This heater is very smart and smaller than anticipated.
The heater arrived in a very timely fashion and was well packaged. You need to insert the logs and front glass. The gas bottle is nicely hidden at the back.
The instructions say to run the fire on the highest heat for 4 hours in a well ventilated area before actually using it to remove the initial smell.
Although we’ve not actually used it for heating purposes yet, we were very impressed with the heat generated from it when we ran it for 4 hours. We may consider getting a guard as it does get very hot.
Overall, we are very pleased with our purchase.”
Thank you for your feedback Susan. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided.
Thank you for your feedback David and your recommendation, it is very important to us to ensure our customers receive top-quality products and excellent service.
Thank you for your feedback Ben, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“I have never come across such an…
I have never come across such an incompetant 'National' company as this shower. Billing errors left,right and centre. Unable to get put though to the right person. Cut off numerous times. Zero customer service. Guess what? I do not recommend this company at all. If you have another option....TAKE IT!”
Thank you for your feedback, it is very important to us. We are sorry to hear that you are not satisfied with the service we have provided. Unfortunately, your review has come through under anonymous which does not provide any order details so we are unable to help you further as we can not locate your contact details. Please contact our help desk and raise a ticket, using the reference "Reviews.IO" so we can assist you further. We apologise for any inconvenience this has caused you.
