“Actual ordering and customer service was good however the actual product is very poor the OPSO valve is ridiculously hard to engage for the first time. Clearly a design fault. Very disappointing.”
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are sorry to hear there were issues with your order, however we can see from our records that this was not reported to us, so not allowing us the chance to resolve it. You can contact our customer service team to discuss this further and apologies for any inconvenience caused.
“A very user friendly order process. I was extremely pleased with the time taken from ordering my 'Provence' calor gas heater to its delivery. I haven't had the opportunity to use my new heater yet, mainly due to the very hot weather at the moment but am very happy with it's ease of movement and how fitting it looks in my home. Looking forward to using it in the autumn months.”
Thank you for your feedback Julie, it is very important to us. Customer satisfaction is paramount, and we are pleased that you are happy with your product.
Our website states the following regarding pallet deliveries to ensure customers are fully informed before placing an order:
A pallet delivery firm will deliver your item between the hours 08:00-18:30 usually 3-4 working days after your item has been dispatched. All large item deliveries are 'kerb side' only which means the driver will NOT be able to take items into your delivery address. The receiver must arrange for larger items to be taken from the driver - heavy items will need 2 persons. Please note that the driver will not take the pallet back.
“The gas fire was useless, followed the instructions on how to light but I do have experience of calor gas fires. It took a very long time to get the fire to light, then after releasing the button after a further 10 seconds the fire went out, I tried 30 & 60 seconds same problem.
Called the company and went through what I was doing with customer services he suggested cleaning the thermocouple, not possible on this model as it's behind a cage, but moving the thermocouple around it seemed to light and the pilot light remained on. The fire came on but when on full power the flame rose up at one end well above the gas jet as if the pressure of the gas was too great and it was very noisy. Switched off at the control knob but the pilot light stayed on, so switched off at the regulator. Tried to light the fire again after a few minutes, after many attempts to pilot light lit but I could not move the knob to light the main jets, left it for a few minutes no different. Tried to switch off at the control knob but the pilot light remained on, left it for over 5 minutes, still burning so switched off at the regulator.
The unit has been returned to Calor if this is an example of their workmanship then it's extremely poor especially with a product that uses gas.”
Thank you for your feedback Stephen. Customer satisfaction and providing a good quality service to all our customers is very important to us. I can see that you have been dealing with one of our customer service team and the issue has been resolved, apologies for any inconvenience caused.
Thank you for your feedback Steven. Customer satisfaction is paramount, and we are pleased that you are happy with your BBQ and the service we provided.
Thank you for your feedback Stuart, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback David, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Martin, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Posted 3 years ago
Thank you for your feedback Martin. Customer satisfaction and providing a good quality service to all our customers is very important to us.
Thank you for your feedback Mick. Customer satisfaction and providing a good quality service to all our customers is very important to us.
We can see that your order was placed on 18/07/22 at 19.04 which was after our 12-noon cut-off time for same-day dispatch. This resulted in your order leaving us the following day when we re-opened at 9am. You had chosen the 2 working day shipping option and we can see that DPD delivered your order on time 2 working days later on 21/07/22. All information regarding cut-off times for same-day dispatch and working day deliveries is on our website to inform customers prior to an order being placed.
Thank you for your feedback Geoffrey. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.
“I was a little disappointed with the burner ring. When cooking its making the cooking pot black with soot indicating that the airflow is incorrect, and the stove paint is also burning.”
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are sorry to hear there were issues with your order, however we can see from our records that this was not reported to us, so not allowing us the chance to resolve it. You can contact our customer service team to discuss this further and apologies for any inconvenience caused.
Thank you for your feedback Carol, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback David, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
