“A load of rubbish, I'm still waiting for it to be delivered and your asking me for a review on how great you are, I've been waiting about 6 weeks for it”
Thank you for your feedback Robert, it is very important to us. We are sorry to hear that you did not receive your order. We can see that the parcel was delivered to the wrong address initially and then returned back to us. Our Customer Service Advisor has been in contact with you to arrange to have your order resent back out. We apologise for the delay and inconvenience casued by this.
Thank you for your feedback Tracey, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback John, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Spent a few hours building the bbq, for it not to work! 8 days later still awaiting a part that may take upto ten days to arrive ! Summer will be over !”
Thank you for your feedback Mark, it is very important to us. We are sorry to hear that your BBQ did not work on arrival. We can see that you have since had this resolved with the help of our Customer Service Team. We apologise for any inconvenience this caused you.
“I went to Calor because it was a name I could trust.
The image appeared to have the regulator attached to the hose and the fitting the BBQ end. I, therefore, assumed it would be ready to connect to the BBQ and use straight away.
This was not the case, the parts were all in a plastic bag with nothing attached. This is would not be a problem but there were no instructions. This made me really nervous - dealing with Propane gas and the dangers inherent in not getting it fitted correctly.
So a quick search on YouTube pointed me vaguely in the right direction - though I was not sure if I was using the correct parts. By necessity, the parts did not easily fit into the hose as naturally dealing with gas there has to be a tight fit.
I understand why the BBQ end parts were not all pre-assembled, as this depends on the BBQ connection, but surely the regulator should have been attached (as shown in the image).
Notwithstanding this, the parts were good quality (hence 2 stars rather than 1) and a competent person, no doubt, would find it straightforward to fit.”
Thank you for your feedback Mark. Customer satisfaction and providing a good quality service to all our customers is very important to us. Unfortunately as this is a universal bbq kit all the parts come separately as people use them in different ways. The picture on our website shows them unattached.
Thank you for your feedback Malcolm, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Steve, it is very important to us. We can see from our records that a refund has been processed for your refused order. We apologise for any inconvenience that was caused.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback and your recommendation, it is very important to us to ensure our customers receive top quality products and excellent service.
Thank you for your feedback Keith, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Beautiful looking stove. Looks perfect in my country kitchen. Not used yet due to hot weather but very stylish and fantastic quality. Worth every penny aesthetically. Beautiful dark blue The customer service was fantastic and the delivery fast I will be buying another one next month”
Thank you for your feedback Sheena. Customer satisfaction is paramount, and we are pleased that you are happy with your fire and the service we provided.
