“Fantastic. We have used it so much whilst camping. Absolutely love it! So many people we’ve met have the same one and it’s ideal. Even the storage bag it comes in is great to keep it all together”
“The team in Guildford Calor HQ were so helpful in promptly responding/following up and resolving the issue with my faulty canister and helping me source a replacement after I had been sent round the house by my local supplier. Very grateful for their assistance many thanks.”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Kevan, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“The appliance is from very satisfying quality, heavy duty cast iron. BUT: the retailer mentioned on your website to buy the corresponding Calor gaz bottle was not able to sell us any one, as you don't supply them with new gaz bottle for new customer, and only do refill!
So what's the point in selling products if you can't have them working for lack of gaz bottles!!!”
Thank you for your feedback Mark. It is very important for us to ensure our customers are provided with the highest quality of service and products. If you’ve got an empty gas bottle, you can exchange this for a like-for-like replacement at one of our Calor retailers nationwide. We recommend calling your local retailer to check availability and opening hours before travelling. There’s currently a hold on new cylinder issues so if you’re looking to buy a new bottle, I’m afraid we won’t be able to help just yet. Gas bottles are also unavailable on our online shop at present. We encourage customers to return any empty or unused cylinders to improve availability. If you have a gas bottle to return, please call your local Calor Distribution Centre (CDC), who will be able to advise accordingly.
“Appliance purchased is great. However getting the gas has been a nightmare and all retailers have been staying calor have not been attending. Calor also have stated the 4.5kg butane is no longer available which is a pain when this is how I set up as the festival I attended will not have any gas bigger than 5kg.
Any solutions on the web would be great.”
Thank you for your feedback Ben. It is very important for us to ensure our customers are provided with the highest quality of service and products. If you’ve got an empty gas bottle, you can exchange this for a like-for-like replacement at one of our Calor retailers nationwide. We recommend calling your local retailer to check availability and opening hours before travelling. There’s currently a hold on new cylinder issues so if you’re looking to buy a new bottle, I’m afraid we won’t be able to help just yet. Gas bottles are also unavailable on our online shop at present. We encourage customers to return any empty or unused cylinders to improve availability. If you have a gas bottle to return, please call your local Calor Distribution Centre (CDC), who will be able to advise accordingly.
“My sister in law ordered a fire received a Calour gas bottle too. Delivery man put fire in garage for her. I received no bottle, when I asked why she was given one, I received no reply. Delivery isn’t made clear it’s placed outside your door on a pallet. If your elderly you are expected to lift it up stairs yourself. Disgraceful attitude of delivery man too. B and q bring into your home for you. My neighbour witnessed what happened to us. My Husband was in agony with strained muscles. He has a hernia now.”
Thank you for your feedback Karen, it is very important to us.
We can see that you sent an email to our help desk on 2nd August at 12.15 regarding the gas bottle and that this query was answered the same day at 15.09. For a quicker response to questions, it is best to ring our Customer Service Team on the number provided on our website.
We ship directly from N Ireland and as explained when we answered your query regarding the gas bottle, we have never dispatched gas as it is not something that we can do from our location. Your sister may have ordered her gas to come from a local Calor Centre at the same time she ordered her heater however, this option was available several years ago before we took over the distribution from N Ireland. Our website does not state that gas is supplied.
The product you ordered is an oversized item which leaves us on a pallet due to its weight and to prevent any transportation damage. Our website states the following information to ensure customers are fully informed before purchasing:
A pallet delivery firm will deliver your item between the hours 08:00-18:30 usually 3-4 working days after your item has been dispatched. All large item deliveries are 'kerb side' only which means the driver will NOT be able to take items into your delivery address. The receiver must arrange for larger items to be taken from the driver - heavy items will need 2 persons. Please note that the driver will not take the pallet back.
Thank you for your feedback June. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided.
Thank you for your feedback Michael, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“I am pleased with the product (Party 600). Easy to assemble and store.
Cleaning is really easy though I suggest using a mat on the griddle to save scratching and ultimately rusting (a known issue for most griddles). Also, use silicone utensils to avoid this also.
Lots of ways to use the grill, with pans, grill, griddle etc.
The only downside is it is quite heavy when stored away in the bag supplied. Go for a smaller one if weight and transport is an issue for you.”
Thank you for your feedback David. Customer satisfaction is paramount, and we are pleased that you are happy with your BBQ and the service we provided.
“It cooks really well but it’s all to do with the quality of the saucepan or the frying pan so who ever buys this quality cooker remember that the down side is the securing clasp that holds it together is really quite poor, overall as quite good quality.”
Thank you for your feedback Amanda, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Christine, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
