“Recently bought a room heater only to find that Calor distributors nationwide are not allowed to sell Calor gas to new customers.! Never mentioned on website at time of purchase. Most unhelpful
Resolved by buying Flogas which is readily available.”
Thank you for your feedback, it is very important to us. We are sorry to hear that you were having issues with obtaining a gas cylinder. We do have a statement on our website regarding this as some areas are struggling to provide cylinders without an exchange bottle. We apologise for any inconvenience this has caused you.
“I found this company to be excellent with the purchase and delivery brilliant. I will certainly have no hesitation in using them again. As yet I have not used the appliance but it looks great. Thank you so much.
Mary”
Thank you for your feedback Andy, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Lovely appliance good to look at and just the right size ,just wish we were informed that we couldn’t buy a new gas bottle for it and they only do exchanges now ,which is difficult when it’s a new fire!!!”
Thank you for your feedback Shirley, it is very important to us. We are sorry to hear that you are having issues with obtaining a gas cylinder. We do have a statement on our website regarding this as some areas are struggling to provide cylinders without an exchange bottle. If you are still having issues, please contact our Customer Service Team and they will assist you in trying to locate one. We apologise for any inconvenience this has caused you.
Thank you for your feedback and your recommendation Andrew, it is very important to us to ensure our customers receive top quality products and excellent service.
Thank you for your feedback and your recommendation Amanda, it is very important to us to ensure our customers receive top quality products and excellent service.
“This heater does not switch off fully when the switch is turned to zero.
Hamiltons say it is a safety measure so gas bottle is turned off.
Nowhere in any paper work does it explain this (new safety measure).
I even looked at several other sellers and none described the heater did not switch off fully. So in my opinion item is not as described. I asked for a replacement but was told there would be no point as the replacement would switch off the same. I can not confirm this due to not receiving a replacement and no written description.”
Thank you for your feedback Elaine. Customer satisfaction and providing a good quality service to all our customers is very important to us. I can see from our records that you were dealing with our Customer Service Team who confirmed that that as per new gas laws all the portable gas heaters that we sell have to be switched of at the bottle to turn them off completely.
Thank you for your feedback Geraldine, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback David. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
“Given the crisis in the gas supply market, I thought it prudent to purchase a portable gas heater for winter this year. All portable gas fires are ugly so I wanted a flame effect model and the one I ordered is about as good as they get. In other words, it doesn't look like an eye saw in the corner of our room. It's an A-rated appliance that uses a 15kg gas bottle. Getting hold of gas for it wasn't easy which I hadn't anticipated and I maybe should have thought of this before buying it. The delivery of Calor gas is slow at best I was told by one supplier. Anyway, thankfully I got a bottle so we should be OK this winter. By the way, it was cheaper to buy the fire direct from Calor than it was to go to a local supplier.”
Thank you for your feedback Richard, it is very important to us. We are sorry to hear that you were having issues with obtaining a gas cylinder. We do have a statement on our website regarding this as some areas are struggling to provide cylinders without an exchange bottle. We apologise for any inconvenience this has caused you.
Thank you for your feedback Robert. Customer satisfaction and providing a good quality service to all our customers is very important to us.
Posted 3 years ago
Thank you for your feedback Robert. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
Thank you for your feedback Joan. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
“So happy with this fire looks amazing would highly recommend this firer, having had a log burner for years this is so much cleaner could not be happier thank you for good service and delivery”
Thank you for your feedback. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
Thank you for your feedback Stewart, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
