Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“My heater never arrived, I am still waiting for a someone to let me know where it is. No refund till they can track it down. So after 10days I have not received a heater and I can't buy a new one, as a refund was refused when I requested it.”
Thank you for your feedback Anton, it is very important to us. We are sorry to hear that you did not receive your heater. We can see that it was lost by the courier and a replacement had to be sent out to you. We apologise for the delay and any inconvenience that was caused.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your 5 star rating! We strive to provide both brilliant products and even better customer service, so we're glad to have exceeded your expectations. Thank you for taking the time to review us!
Thank you for your feedback and your recommendation, it is very important to us to ensure our customers receive top-quality products and excellent service.
“The pricing and delivery were very good and the item was as advertised, the to stars however were because the gas heaater was sold at a time when calor were not allowing suppiers to sell new gas cyclinders to customers. If you didnt already have a used cyclinder you could not buy one which means you cant use the heater....there was no warning when selling the heater or advice that you need to already have a cyclinder, so clearly extremely poor selling heaters that they then stop you from using. Amazing. Thankfully and by oure chance, within a week, calor have now lifted the ban if new sales, but that was chance. So, 2 stars for service and lack of amy customer respect for Calor Appliances as a company. Product is fine.”
Thank you for your feedback, it is very important to us. We are sorry to hear that you were having issues with getting a gas cylinder. We are aware that some areas were short on supply however, this has now been resolved. Our Customer Service Team would have been more than happy to help you source a cylinder. We apologise for any inconvenience that was caused.
Thank you for your feedback and your recommendation, it is very important to us to ensure our customers receive top-quality products and excellent service.
“Great product at the best price I could find. The only drawback for me was a bit of uncertainty introduced by the delivery process, and it seems the couriers. As the products come from NI, and go through Eire for dispatch, they are not counted as dispatched until they are logged into the UK distribution centre at Hinckley. That for me led to confusion about the 3-5 day delivery as tracking showed the goods picked up and nothing further, until the day before delivery. This could be short notice for some, and I only resolved it by calling Customer Service at Hamiltons.”
“It's much bigger than we expected and not suitable for the use we had in mind but we decided it will make a good base for an outside barbeque and cooking area.”
“Well made and looks good. Unlike one I got from another supplier, the tube for attaching the gas supply is strong enough to withstand pushing the warmed hose onto it.”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“Highly recommend!! This was an excellent price. Good communication from the company. Delivery was notified and it arrived as expected. It was well packed.”
Thank you for your feedback and your recommendation, it is very important to us to ensure our customers receive top-quality products and excellent service.
“Great service, arrived in a timely manner. One castor was broken, however, was sent a new one within days of request. Would purchase again. Thank you!”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
