“I was a bit disappointed that I was told delivery would be on a Thursday, then Wednesday, and then on the Wednesday some bloke phoned and said the pallet was at the depot, and that the earliest they could get to me was Friday, but that I could collect it if I wanted, which I did because I didn’t want to be messed around any more. Also not happy that I was expected to run the stove at full blast for 4 hours to burn off the log fumes when the gas costs over £50 for a refill. The logs should come primed and ready for use. Other than that the stove performs as expected, and we are happy with our purchase.”
Thank you for your feedback, it is very important to us. We can see that your order left us on 04/12/23 on a pallet. Pallet deliveries take 3-4 working days to arrive so your order was not scheduled to arrive until Thursday 07/12/2023 or Friday 08/12/2023. We are surprised that your order was available to collect on Wednesday however, it would have been delivered on the Friday as scheduled by the driver. Every set of coals/logs for the heaters needs to be cured unfortunately for 4 hours which is stated in the instructions and recommended by the manufacturer which is unavoidable.
“Excellent Gas Fire, Highly Recommend the Manhattan Deluxe and warms my room in no time on low too. Customers Service was nice and helpful. DPD who delivered, awful as they dropped the fire at my door step with a big drum sound thump. Luckily no damage to fire but box was dooshed in.”
Thank you for your feedback. Customer satisfaction and providing good quality products to all our customers is very important to us.
We are very sorry to see the experience you have had with DPD and have provided the information to the courier.
“I bought a portable heater ONLINE. No option to buy even an empty gas cylinder Online!
I am HIGHLY SENSITIVE to Smell!!
I get Nauseous due to Smell in Butane Gas, which lasts for HOURS!! Can’t even Sleep!!
Calor are REFUSING Return & Refund with 14 days!! What they are doing is ILLEGAL!!”
Thank you for your feedback Suren, it is very important to us. Unfortunately, our online shop does not sell full or empty gas cylinders. These need to be purchased locally. If your heater is faulty we will collect it and bring it back for testing. A member of our Customer Service Team will be in contact with you today as we can't find any correspondence from you regarding this issue.
“I looked at cheaper options having had something similar before, and there is no comparison. Calor’s build quality and finish is excellent, where I found cheaper options to be shoddy in their finish with unfinished sharpe edges.
Well worth paying the premium price for a Calor heater as it is a premium product.”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“The grill supplied with portable fire doesn't fit & despite several emails to get a replacement, all I received were emails about how to fit it when it was repeatedly pointed out it was too short. The service recieved since purchasing the fire for my elderly mother has been abysmal”
Thank you for your feedback Kevin, it is very important to us. We can see that our Customer Service Team was trying to assist you in the fitting of the grill and a collection has since been arranged. Apologies for any inconvenience that was caused.
“The Manhattan heater is very good, heats the room nicely only been using it for 10 days so the jury is still out on the gas consumption but seems to be ok.
Great delivery i was quoted a delivery day of Tuesday but arrived on sunday 2 days early, fantastic as my old heater had just died, so to get it early was brilliant!! thankyou, Calor.”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback and your recommendation, it is very important to us to ensure our customers receive top quality products and excellent service.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.
“I purchased a Provence gas heater and was pleased with the quick delivery. It would have been 5 stars but the heater takes a 15kg butane cylinder and it wasn't at all clear how difficult it can be to get hold of one of these - I suggest adding some information about this for clarity.”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“Bought the Provence cast iron calor gas heater and I'm very very pleased with it. It looks beautiful and kicks out plenty of heat and very manoeuvrable with the wheels on. We'll worth the mo ey.”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
