Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“I have bought two fires from you in the past plus my recent purchase and on every order had a fast speedy delivery it is a delight to me to trade with a competent company as yours so once again thank you for a brilliant service”
Thank you for your feedback and your recommendation, it is very important to us to ensure our customers receive top-quality products and excellent service.
“Goods received as expected but appliance failing to work as it should. Have filled out the online form for goods replacement but as yet, no reply. currently not impressed.”
Thank you for your feedback, Darren, it is very important to us. We are sorry to hear that you are having issues with your heater. A member of our Customer Service Team will be in contact with you today. We apologise for any inconvenience this has caused.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.
“following my order the Blue Flame Heater(order 6000039722) arrived within 2days! delivered safely and undamaged.I am entirely satisfied with it, giving out plenty of heat.regarding the warranty form ,Iwas unable to complete filling it in as it reqd a section to be completed regarding the appliance being installed by a qualified gas engineer- is this really necessary on this appliance?Does this then mean it cannot be guarranted,?”
Thank you for your feedback. It is very important to us.
The installer's name and gas-safe number are only required when registering commercial appliances.
When registering a domestic appliance like a mobile gas heater, complete the irrelevant sections with 'Not Applicable.'
Thank you for your feedback, Alan, it is very important to us. We are sorry to hear that you are having some issues. A member of our Customer Service Team will be in contact with you today. We apologise for any inconvenience this has caused.
“Very quick delivery and helpful driver. The gas stove is perfect and an ideal focal point. It would have been nice to have more flames on the lower settings as high is far too hot.”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your 5 star rating! We strive to provide both brilliant products and even better customer service, so we're glad to have exceeded your expectations. Thank you for taking the time to review us!
“Fantastic well made product at a good price. Really versatile and easily moved around. A great looking piece that can be used to provide instant heat on any room. Great service from the gas company and delivered within 4 days by a great company who communicates well with customers advising of eta. 100% recommend”
Thank you for your feedback and your recommendation, it is very important to us to ensure our customers receive top-quality products and excellent service.
“The appliance arrived damaged and had been removed from box before, customer services were helpful but there was no gesture of goodwill for the inconvenience caused to me. Item replaced but added time to my job and then the new item turned up missing parts. Again, customer services were good and the parts are now on route but the inconvenience was not considered.”
Thank you for your feedback. It is very important too us.
We are sorry for the time and inconvenience the parts issue caused you, and are glad the parts were replaced to help resolve it.
