Thank you for your feedback. It is very important to us.
We can see the heater was returned for testing and no fault was found. It was working to its specifications.
We can see you have been in contact with our customer service team and the product was returned to you.
“I can only say at present that i have checked the connector and it appears ok,I bought it so that i could quckly connect my recently restored1905 vintage hot air engine to the gas cylinder when taking the engine to vintage shows so will not be using it until the summer, I hope its as good as my other Calor equipment, the burner under the engine is a Calor stamped cast iron gas ring now over fifty years old and my genuine Calor blow torch is still working after buying it in the 1960 photo of engine attached”
“Absolutely disgusting service
I was needing it for abroad and fly out on the 15th January
Ordered it on 2nd January failed delivery twice
Never ever use this company
They have failed me miserably”
Thank you for your feedback, it is very important to us. We are sorry to hear that you have not received your order. We can see that your order was dispatched from us on the same day it was placed. The courier tracking information shows that the parcel was re-labelled and the parcel has now arrived back with us. A refund will be processed and we apologise for the non-delivery and any inconvenience that has been caused.
Thank you for your feedback. It is very important to us.
We can see a member of our customer service team has been in touch with you and arranged for a replacement glass panel.
“Bought a replacement for my original portable gas heater. Decided on a Superheat 4.2kw Radiant Portable , model number H46. Delivered very quickly and packaged to a high standard. The product, unlike many others which are made from very lightweight materials, is very sturdy and well made. Excellent starting system making it very easy to use and well-made castor system for ease of mobility.
Great product at a competitive price”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“Heater is much better quality than the £60 one I had to return on ebay. Works well and was well packed for fast delivery.
But why are their fake reviews on here ? 2 people used same photo of a living room !”
Thank you for your feedback. Customer satisfaction and providing good quality products to all our customers is very important to us. We can confirm that there are no fake reviews. Most of our reviews are verified meaning that the customer is sent through an automatic review request approximately 2 weeks after their purchase to invite them to leave a review. A small number of reviews come through as unverified when a customer sends in a review before they receive the invite. We pride ourselves on the amount of positive reviews we receive from our customers and do not need to use fake reviews. We have not noticed the same photograph being used twice. If you would like us to look into this further please contact our Customer Service Team and they will investigate this.
“Very pleased with the progress of service,And the fast response to the delivery.
Just a bit confused with the warranty process of filling the warranty.
It won’t let me fill in all questions.
Because I’m a homeowner, and I haven’t a contractor to install.I don’t need a contractor.
Could you please guide me on this subject please.
Much appreciated.”
Thank you for your feedback. It is very important to us.
When completing the warranty form for a domestic appliance, when it asks for installer details etc you should complete it with N/A
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Great heater, heats up the whole house. My one niggle is that the instructions were misleading on how to remove the regulator but got there eventually.”
“Uncertainty as to who the warranty is with as tried to submit online emailed form but disappeared. Tried Sahara products and registered with them but no confirmation email and as a customer left with no guarantee of warranty on product.”
Thank you for your feedback. It is very important to us.
Sahara usually handles the warranty on Sahara products directly.
If you have any issues with the product, please do not hesitate to contact us with the order number or billing postcode. We can access the information from there and help resolve any issue.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
