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Arista living Reviews

4.1 Rating 167 Reviews

77 %

of reviewers recommend Arista living

Company Reviews

4.1

Based on 167 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

03330 129092

Email:

info@aristaliving.com

Location:

GP Logistic Services Ltd, Unit 9, Satellite Industrial Park, Neachella Lane
Wolverhampton
WV11 3PQ

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Arista living 5 star review on 27th June 2023

Arista living 5 star review on 7th June 2023

Arista living 5 star review on 7th June 2023

Arista living 5 star review on 7th June 2023

Arista living 5 star review on 7th June 2023

Arista living 5 star review on 1st June 2022

Arista living 5 star review on 30th May 2022

83

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arista Living - Thank you! I have been looking for a while for a bed that provides quality and comfort and at an affordable price. I designed the bed on the web-site that was really easy to use. From headboard to storage you have delivered a perfect bed that suits my new room. I wouldn't hesitate to recommend you.”

Posted 5 years ago

“Great company, delivered my order promptly, very clear instructions, and quality far exceeded my expectations. Highly recommend.”

Posted 5 years ago

“Website was easy to use, got emails straight away letting me know that the order is being picked and a delivery date. The bed arrived on time. Instructions easy to follow Really happy will use again”

Posted 5 years ago

“Excellent customer service and the new bed looks amazing. 5 months on, it’s holding up very well to every day use, would recommend.”

Arista living 4 star review on 11th April 2022

Posted 2 years ago

“Ordered a bed a couple of years ago and swore I'd never use these guys again (bed was great, service wasn't) however with my daughters 16th birthday coming up I told her she can have whatever she wanted.. despite me showing her many other websites she wanted a bed exactly like ours!!! Anyway as much as it pains me to say this, this company has improved MASSIVELY since I last used them, from the delivery times all the way down to their service and communication. Nothing was too much for these guys this time round and the bed actually came early so credit where credit is due.”

Posted 2 years ago

“Bought two beds from here at the start of the year and used great 50% off discount codes. Beds are great quality and look stunning. I had issues receiving the side wings for my bed but I got them eventually and they were worth the wait. Unfortunately the beds do smell strongly of fish and even with a lot of febreze there is still a faint smell. I would recommend these beds for their quality and look.”

Posted 3 years ago

“Communication was good and delivery was on time. We’re really happy with our bed and would recommend based on our experience.”

Posted 3 years ago

“I have read through a number of reviews and was quite shocked at the number of 1 star reviews. We have had our bed for almost a year and the only issue I had was that it smelt for a while when we first got it, but I’d heard this could happen with the type of material we had ordered. Overall we’re happy, it’s really nice and a lot cheaper then any other options we could find for an ottoman Style bed.”

Posted 3 years ago

“The bed looks lovely and was very easy to put together but the slats under the mattress often fall out when just sitting on the bed. For the price of the bed, not particularly happy with the quality when this happens so often! Quite disappointed”

Posted 2 years ago

Hi Claire, Thanks so much for your review! Your slats should not be falling out easily, especially when just sitting on the bed. Feel free to get in touch with us at support@aristaliving.zendesk.com and a member of our support team can assist you further. Kind regards, Arista Living 🤍

Posted 2 years ago

“Love the bed. Delivery was ok despite some of the reviews that I had read. Decided to go for the mattress as it was on offer with the bed but it’s really uncomfortable. I think I went for medium firm? (The middle option) but it’s so so hard. Reminds me of memory form but harder. Wake up stiff and in a bit of pain every day but I’m just going to have to live with it until I can afford another.”

Posted 2 years ago

Hi Louise, Thanks so much for your review and your feedback! Sorry to hear you don't like your mattress. Sometimes our bodies are so used to sleeping on the same one for so long that when we get a new one it can be quite hard to get used to, especially if it's a different brand or firmness. It all seems to boil down to personal preference, as some people find the medium firm too soft, and others find it too hard. We've taken your feedback on board. Kind regards, Arista Living 🤍

Posted 2 years ago

“The quality of the bed is poor, it feels and looks and unstable and I fully expect it to break in the near future. It is also very low, the frame literally sits on the ground. However, it looks nice and serves its purpose and will tide us over until we can afford (or are forced) to replace it. If there wasn’t always a 50% off code I would not shop here, you definitely get what you pay for! Don’t expect quality.”

Posted 2 years ago

Hi Anne, Thanks for your review! Really sorry to hear you think the quality is poor, our beds are thoroughly tested to ensure good quality and sturdiness. If you think there's anything wrong with your bed please feel free to reach out to our support team and we will happily look into this for you. Just to let you know as well if any parts did break, we are always willing to replace these if it's a fault with the bed. In regards to the bed being too low to the floor, I'm sorry you feel that way. I can see you reached out to our support team via e-mail before ordering to ask for dimensions, we sent these to you and you chose to order based on these measurements. Our standard ottoman base is a lower frame than the rest. Thanks again Arista Living 🤍

Posted 2 years ago

“AVOID AVOID AVOID AVOID AVOID AVOID. 4 months and still no working bed. Zero customer service you can only get through to them by contacting a zendesk email. There is no working telephone number to call probably due to the amount of complaints they recive. They do not have the common courtesy to respond in person by email if they bother to at all. The only good review seem to be by social influences/brand ambassadors. I have asked for a full refund and at this point they have stopped communicating and gone silent. Although if your LinkedIn their telephone number is displayed there its 01254 920830 although whoever answers the phone denys its them of course. Please please please do not purchase you will regret if you have an issue.”

Posted 3 years ago

“ABYSMAL!! I ordered a bed and mattress as I was preparing to move into a new flat, I left an extra 2 weeks after the dispatch date they claimed upon purchase. About a week before claimed dispatch they emailed notifying me the mattress will be delayed by 2 months! I took a full refund for this and waited patiently for my bed frame. It is now 2 weeks since the dispatch date. It took me emailing them to find out the headboard was "missing", some made up rubbish about moving warehouses. I have waited a week since finding out it was "missing"(non-existent no doubt) and they still haven't sorted this out. I have just asked for a refund. I WISH I HAD READ THESE REVIEWS PRIOR TO BUYING BECAUSE THEY ALL SAY THE SAME THING. This company is a pure SCAM!”

Posted 3 years ago

“If I could give them 0 stars I would If I could give them 0 stars I would ! My bed was ready to be dispatched and I was very excited given the bad reviews I thought I must have been one of the lucky ones on here but i was wrong and sadly I feel the good reviews on here are either fake or are from the many "influencers" who have been given discount codes to make profit. When my item was due to be collected the courier company and arista both advised an item was missing I accepted this problem and Collection was re booked again but upon speak to GPL several days later i was advised the missing box was still infact missing. Hundreds of phone calls and emails back and forth caught in the middle of a dispute between Arista and GPL who both blame eachother and suddenly one afternoon i recieve and email to say my order was out for delivery the following day. After speaking to GPL to confirm this I was told this was an error and the email was sent by mistake and that the other box was still missing. Another email again later confirming a time for delivery so once again called the courier company and to my surprise I was told all boxes were ready and on the van finally after month of waiting got them to double check this too. Checked in the morning with both customer services and the driver and once again was told again all boxes were on the van. Driver turns up with 4 out of 5 boxes so I refused delivery which took nearly an hour as the driver wanted us to take the 4 and go back and find the missing one and deliver at a later date not a chance ! . I have referred back to arista again but my comments on Instagram are being deleted and emails ignored and im sure I have now been blocked to stop other customers seeing what really goes on several other people have since contacted me after my comments who are having the same problems. I have reported to trading standards as they are now out of breach of our sales contact and are ignoring my requests for a full refund are miss leading customers with false advertisement fake reviews and unrealistic delivery time frames. Please please avoid buying from them. Please note all the positive reviews are most likely from home accounts who have been given discount codes to share with you and make money off hard working people like me and you AVOID !!”

Posted 3 years ago

“Ordered a bed on the 11th August for 13th November. I was emailed 3 times over the space of a couple of months saying it would be on time. Then I got an email saying it's going to be early, and would come in October, which was great. Although it didn't come in October. It got to the 16th November (3 days after my original delivery date) and I received an email stating that my bed was now coming on the 6th January!!! I complained and they advised me a part of my bed 'was lost in the post' - unbelievable. They couldn't get a bed to me any sooner but guaranteed me that I would get it on the 6th January. I thought since I had waited 3 months already, I could wait another 1 and a half. Then on the 2nd December I got an email to say that my bed would now be delivered on the 25th January!!!!! After waiting now 4 months on a bed that keeps getting delayed and delayed, I cancelled my order and got a refund. I would strongly advise not to buy a bed with this company. You can only speak to them through email aswell, all the phone number options just tell you to email and no one answers the phone. Terrible company and do not care about customer service at all.”

Posted 3 years ago

“Ordered our bed in September. Received an email in October advising it was ready to be delivered and to await contact from delivery team. This was earlier than expected so we were pleased. A week later and nothing. Contacted them and was told the email was an error. Apparently loads got error messages. Surely an email informing customers of their error would have been better than making us chase? I’ve had regular emails reassuring me my bed is in production and on schedule (5 emails in one morning saying the exact same thing was a little much though). Tonight I’ve had an email blaming the pandemic saying my order won’t be ready until January. I ordered September. In the same email it tells me how I can take advantage of their Black Friday offers! Why don’t you close your order books and fulfil your current orders? If the pandemic means you can’t complete your current orders in a timely manner why are you taking more on? And by the way, they can’t just email me the offers, I have to chase them if I want the offers. I’ve never known customer service like it. September to January is not an acceptable waiting time. And who knows if it will even be ready then? I’ve ordered a king size ottoman extra deep bed in cream. I’ve had my eye on it for months and I’m so disappointed that something I ordered in September I won’t get in time for Christmas. EDITED TO ADD; on their website I can order the exact same bed with the delivery date of 11/12. I’ve emailed to ask if I reorder will it arrive then or are they attempting to mislead customers about delivery dates they have no intention of honouring. They were quick to delete my questions off their social media, but unfortunately not as quick to reply to my questions or emails or send me my bed. I’m currently looking into whether this breaches advertising standards rules.”

Posted 3 years ago

“Bed was supposed to be delivered on the 13th of Nov after ordering on the 4th of Oct. Thought ok with current situation. Received an email on the 13th to say it will be delivered now from the 30th Nov so my daughter now has no new bed!!!! I called customer services the lady was extremely rude and said she would call straight back with an update a week later still heard nothing. Just tried to call both numbers on their website and both numbers are either suspended or unavailable so can’t even contact them now. Avoid this company at all costs. I want my money back so I can go else where!!!”

Posted 3 years ago

“I really wish I read these reviews before ordering”

Posted 3 years ago

“AVOID AT ALL COSTS. Only care about influencers and sending them free beds, not interested in actual paying customers and their beds. Ordered over a month ago to find that there’s ‘parts missing’ from my order on the delivery day, which I only found out because I contacted them myself. Please please don’t order from here, don’t be sucked into the fake good reviews and discount codes. I’ve been blocked from commenting on their Facebook page and they delete ANY negative comments from their Instagram page within minutes of them being posted - if only their customer service was this fast! Buy from somewhere else and save yourself a 5+ month wait for a bed. I have cancelled my order and waiting a refund but not holding out hope for seeing it any time soon.”

Posted 3 years ago

“Outrageous company. DO NOT SHOP HERE! We ordered our bed in June, it was delayed 6 weeks, never turned up on the day they said it would - no updates, call centre can't help all they can do is raise tickets. The company delete any negative comments on social media, no one is willing to help but they're happy to take payment and keep your money. No bed has arrived at all, they keep telling us it has dispatched (it hasn't!) and it's meant we've slept on a mattress on the floor since we moved into our new home. They spend all their money on Instagram influencers and none of it on actual customers. AVOID LIKE THE PLAGUE!!!”

Posted 3 years ago

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Arista living is rated 4.1 based on 167 reviews