“what a joke of a company.
this is the second car iv had of this company
and both have been broken
i thought this was just a one of with the
first one but no.
bought a citroen grand picasso c4 had it for 2 days broke down
a thew times.. they have now had it for 7 weeks more than iv had it
utter joke they still have it to this date.
found out turbo is gone on it stop start sothing wrong with it
seats at the very back needs a new frame and a thew other bits.
this is not acceptable!
and to top it of they asked me if i wanted another car! to replace
the broken one and they will buy my broken one back but will lose
£1000 ermmm dont think so.
the car they offered me omg it is a shed ripped seats dents all over it
and so on just have a look at the video of this renault 7 seater why would you
put up a video of a car in so much of a mess?
i am going down on wed too see this idiot that sold me this dodgy car if
its not sorted out then they can stick the car up we're the sun dont shine
and also they can explain! too the finance!//
====Arnold Clark Edinburgh Seafield Motorstore====”
“Same as mentioned by others. Was promised collection dates over and over but every time there was another excuse. Now they have not received the log book, when only this morning it was because they did not have anyone to service it. After reading all the other comments I am just done with this company. Lots of promises, none delivered. They just cannot be bothered. Feels like a dodged a bullet tbh. Dundee branch.”
“Never again delivery dates kept changing just felt was being lied to car was ready then it wasnt got bad vibes so my thort was to pull out before gets worse shrewsbury depot by the way”
“If i could give NO STARS i would.
Bought a second hand car and arranged to pick up at Stirling Branch.
Drove car approximately 0.5 miles down the road and the car lost power. Drove immediately back to garage.
Booked in for repair and it took them 4 days to look at it.
Part had to be ordered and advised 2-3 days. A week later, the servicing department advised that the part had not arrived and there was a delay. The Sales person howerver advised that the part had been received but the servicing department were too busy to look at it.
A further 4 days later and the car has still not been repair. Fobbed off with excuse after excuse.
THIS IS AN EXCUSE OF A COMPANY!
11 days later still repair, no car and paying for the fiance.”
“Had couple of services recently as we have 2 cars marc the service advisor was the most pleasant person he was so understanding credit to your business for employing this person he made us felt so comfortable and talked us through everything at each stage thank you for this great service and thank you marc”
“I am already sorry I have purchased with them I've only had the car a few hours ... such poor service from sales guy.. lack of contact ..had to chase him for information.. didn't return calls.. emailed.. getting my name wrong not even a professional email .. more like a text ..changing the reason for delays ..did not even show me the car.. handed me the keys through a side door ..I got into the car ..low tyre pressure.. !!!! asked for him ..got a message back.. he said he was busy just to take it across to the service area .. a mechanic kindly fixed the issue explained the tyre pressure and removed the sales sticker and number from the windscreen.. Kevin thank you. Now I have a dreaded feeling there will be issues with the car the thought of having to deal with the sales guy ! Hopefully I will just be able to go to the service section.”
“Excellent experience this week purchasing a used car with Michael Roy at Lang Stracht Aberdeen. Professional Polite Knowledgeable and a sense of humour. Wouldn't hesitate to deal with him again. Also a nice touch that the Sales Managers came over to say hello”
“I purchased a car from the Liverpool Branch, and found all the staff very helpful, and friendly and polite, the surrounding pleasant and comfortable. I would recommend this place .very good thank You.”
“I recently used the services of Arnold Clark in Salford to sell my car, where Adam Senior looked after me. Everything was made clear and as easy as possible.
I would definitely recommend your services to others.
Regards, Malcolm O'Pray”
“Arnold Clark Ayr Vauxhall
Purchased new van less than 1 year ago
broke down ( emissions fault) called same dealer from roadside to be told we can’t do anything for approximately 6 weeks…. That was it!! work van and under warranty”
“Arnold Clark Nottingham
You are a disgrace.
Having sold a low mileage 2018 Audi A1 to a young woman, at first service you try to convince her that she needs rear brake discs and pads, rear tyres, a rear wiper blade and lower suspension arms. I don’t think so.”
“Arnold Clark Bishopbriggs hang your head in shame. Sold my daughter a used car 3 years ago without doing Due diligence on it or failing to tell us it was an import. Tried to trade it into another retailer and they could not find the car on the HPI system or whatever they call it. Car has 2 registration dates on the V5 and saying car is a 1499cc. The order pack we got from AC has the car against the 2nd registration date and that its a 1.4 engine size. Called the Sales Manager (nice enough fella) said he would get back to me when i presented the facts. He did call me back and said yeah looks like they never done the checks on the original trade in then sold onto us. He then took it to the General Manager who then put it further up the tree, and he said he would get back to me. After 1 week, nothing so i called again to be told he is a 2 week holiday, i said right put me onto his deputy, (not a nice fella - infact very cheeky) eventually after 3 days trying to get him, he called me back, i had to explain everything again. He then called me back and said there is no issue!!! (blood starting to boil) I said well i have 2 docs - a V5 which tells me 1 thing and an order pack from you which tells me something else (for which we have been insuring the car wrong for 3 years), aye you should just ignore the order pack and go with what is on the V5! there is no issue "what do you want us to do about it" was the reply (rage now starting) am like we cant trade it in as a dealer apart from AC does not know if the car is a 15 plate / 65 plate 1.4 or 1.5 as the docs are telling me. he said well the dealer you took it to obviously does not know how to run a check on the car. Time now to write to complaints dept and get onto Ombudsman. Never ever deal with AC again 🤬”
“Where do i start.Bought a car sent me a video and told me when i fhysically see it and not happy walk away.glad no money had changed hands.Day before going for it the messaged me to say its been removed from sale as needing to much work for mot mmm week wasted no car ps was mot,d 2 days later .next car i went into branch asked to pay to reserve it salesman said as its at another branch i can get it down .he would phone me back later that day to let me pay.no call next day i called to find out it had been reserved but not by me.lost out on that one .next found another paid the money to reserve it on wed (2days)then was told it was in body shop getting a new bumper on it mmm would not be out till Monday 2 days up came of reserve no calls no refund as i never made my mind up i presume within the 2 days.so yes will not be having anything to do with them ever again.”
“Their administration is absolutely awful. Failing to keep promises on refunds is just not on. Withholding money because of silly wee girls taking the huff. Interest charges on the way to them for everyday it’s late.”
“Arnold clark Aberdeen,you should hang your heads in shame,my daughter went to buy her first car from them,she said she wanted to pay for it herself and since im a long distance trucker i couldnt be with her to look at cars (just home this week) ive seen the car now and im really angry,dents,marks and passenger front wheel has been kerbed to death! I asked my daughter why she didnt notice the wheels, she said the passenger side was parked next to another car and she couldnt get down that side!! Thats a dirty salesman trick,but im not finished with arnold rip off clark,im taking this further and i will find out who the dirty salesman was! Oh and the car was over priced too,people need to be warned”
“Bought my new car on the 3rd of June am still waiting for my log book . I have phoned,text and went in to see if they could help me did not get any help . I had to phone DVLA they said first the heard anything was on the 28th September and waiting this is shocking service from Arnold Clark. Sold the car and don't want to help.”
“I have always been wary of Arnold Clark as I have heard some bad reviews and issues that people have had regarding the company. However, decided to give it a try and seen as they were offering a good deal for trade-ins at the time, thought I was getting a good deal. Now, the car itself was immaculate, can't fault the valeting team on that part. Drove the car home that day, Saturday.
After work on Monday, whilst it was still daylight, I had a look at the tyres, just as I had heard issues of old tyres and sure enough, the passenger front tyre, on the outer edge, was worn down to nearly nothing and the edges were all cracked.
Took it to get privately looked at by tyre place near my work who told me that the tyres were all original tyres that the car came out with back in 2016 when the car came off the ramp. The tyres were clearly damaged, old and cracked and needed replaced.
When I phoned and asked about being booked into get them changed under my warranty, I was told that if I paid for four new tyres, they would reimburse me for two tyres. So, now I need to spend another £200 for tyres to only get £100 back when the tyres should have been replaced.
I was also told that if the tyres were cracking due to age, there was not much that could be done on their end. However, they should not have sold me a car with its original tyres as in nearly six years, there wouldn't be a massive deal of tread left. It is also approaching winter when decent tyres a must for getting around safely. So, I have felt quite cheated.”
“They don’t deserve the one star. A truly dreadful experience, this firm sold me a defective car and the follow up customer service was disgraceful.
Don’t go anywhere near them, go to a reputable dealer.
No stars in this company!”
