“AVOID AT ALL COSTS! I bought my first car from this branch nearly a year ago now, from start to finish its been awful. When I first collected the car, the tools were missing out of the boot for me to change the tyre, I had to prove with the video they sent me that I was sold the car with these tools included and it took many months for them to come up with the replacement, at one point I called the branch every day that week even spoke with the manager who promised he would call me back and wouldnt forget and then didnt call me back and when I phoned him he told me he lost the bit if paper with my name and number on. I also had to wait for a second key to be sorted for the car, I have since had to have all my break asjusted as they were unsafe and had brake fluid leaking, i also notice my aircon didnt work, i spoke to them and took the car to the garage in liverpoolwere they only regassed it, the gas ran out quickly so I took it to a local garage and was told there was a small leak caused by the pipe being loose and rubbing causing a hole and I was advised that this had been a problem long before I had the car since ive had it under a year so when I went back to Arnold Clark they denied any responsibility as i didnt go back to them quick enough after they didnt repair it the first time!! NEVER AGAIN, THEU TAKE YOUR MONEY AND RUN, CON ARTISTS WITH A BIG BRAND NAME, BUNCH OF LIARS”
“Wife went in for a four wheel drive , automatic car , pushed into purchasing a front wheel drive manual ..
Now paying as much for a previous new "grande marque" car as we are now for a 4 year old car .
Dont listen , staff only there for a sale”
“Arnold Clark failed to notify me when my MOT due. The due date is not mentioned on any documentation. I only became aware it had expired when I went to renew my RFL despite my servicing and repair contract stating you will contact when my MOT or service are due. There has been no communication from Arnold Clark since I purchased my car and service agreement in September 2021. I had assumed, wrongly, that my car's MOT was valid from the date of the service contract. Customer Services told me it was up to me to keep track of MOT renewal date as they no longer sent reminders, yet I have no documentation to alert me to the fact this was not due in September. Absurdly, my contract states when my previous car's MOT expired. It would make sense to include this important information on your new vehicle purchase too. This is not Customer Services of the highest level. I don't do a lot of driving but am appalled to learn I've been driving illegally for several months. Had I not prepaid my servicing and MOT I would have taken my vehicle elsewhere.”
“11 days after logging my complaint and still no reply or answers.
Worse car buying experience I’ve ever had, very stressful and uncaring company, I bought a car which has now had 4 repairs, they have had my car for 45 days in total, I was offer a courtesy car for one day, very poor communication, I rang 9 times in one day and left 9 messages, only to speak to the manger who I was trying to contact confirm no messages were passed on, logged an official complaint 9 days ago and have been told twice that I would be called back, which hasn’t happened. Arnold Clark now say there is no fault with the car but refuse to buy the car back off me, they have blamed suspension noises as poor build quality on the low mileage VW Golf. Arnold Clark show very little concern to how not having a my car for 45 days effects my life, work and mental state due to the stressful and financial situation I am currently in. They advertise complaints are responded to with 3 days but tell me that because mine is a technical issues they can’t give me a time frame - what other car related complaints can there be.
Awful company and clearly only concerned with sales figures as boasted to me by their Sales person, who showed me their “Football” style sales leader board, after care is none existent, I feel undervalued and deeply regret choosing Arnold Clark to buy my car from. Early on this complaint I took my Mum to buy a car from Arnold Clark (Ford Cmax) I am now so glad she decided to wait until my car was fixed before committing, she is now as horrified as me with the whole situation. I am now potentially stuck with a £20k car that one VW garage will not buy off me, another have offered me a very low price due to the issues.”
“terrible after sales service, car had fault from day 1, they couldn't fit it after 7 attempts then hit me with a usage charge of 932 as i had the car for 6 months. total disgrace and would advise anyone against buying from them, just want your money!!! car now back for sale so some one else will be landed with the on going issues with it”
“Arnold Clark are competive when it comes to buying a car but once you have done that if anything goes wrong with it, you're up sh#t creek. Their customer service is absolutely terrible & once they have your money they don't want to know.”
“Such a bad company , got a offer for my vehicle , travelled 20 miles to them , they inspected took £80 off for a alloy that had a mark , fair enough , gave me a price,I rang my partner to come and collect me , in the mean time they did a check around the vehicle again , and managed to find 3 marks on a 5 year old car that they had just checked , and offered an amount , they price dropped by £500 that was offered, and my partner was now on his way to pick me up , absolutely shocking .
I would not recommend anyone use such a shocking service”
“Shocking service /sold a service plan £439 for bmw car but not told they cannot update bmw onboard computer to say service has been done -complained as would not have bought plan if had known this-customer service appalling and no help they certainly do not live by their so called company values !”
“started ok then !!! probably the worst dealership i’ve ever experienced, put a deposit on a car on the 3 june on a high end car we’ve been chasing them up ever since for a delivery date f###ing clueless just found out our salesman just walked out speaks volumes and the car needs a new turbo. please please don’t touch them absolute blaggers seems rotten from the top down”
“Bought a fiat 500 3 yrs old. Said it was MOT'd. Got it home. Heard knocking noise and car obviously also had an oil leak. Luckily I took it back within the 60 day warranty period to have it repaired...how did it pass an MOT?? Car was classed as undriveable. Could not give me a courtesy car. Also was told to keep my taxi receipts to work and that I would be reimbursed...garage doing repair denied all knowledge and said to get in touch with the branch I bought the car from...now sitting waiting at garage on a reply from salesman who sold me the car who just happens to be in a meeting...watch this space...Arnold Clark you are going to lose another customer if I don't get this sorted!”
“Complained twice in 10 days without a response also emailed the CEO you guessed it no response purchased 3 cars on the last 12 months will never buy from them again”
“I bought a car from them on finance a few years back, and the paint on my car started peeling off without any reason. I went to a car Bodyshop and the specialist confirm my car was wrongly painted before I got it, and that's the reason the paint is now just flaking off my car. To fix it, I will have to pay £600. I called the Arnold Clark store where I got the car from, and they just said that I don't have a guarantee on the car paint. Sad and disappointing, I would like to add that my car was only 6 months old when I got it, and no one ever in a shop mentioned this car had any work done on it.”
“I booked a test drive with Arnold Clark Volvo Aberdeen for Monday 18th July, for a 2018 S90...I was met by the Sales Consultant "Rares Petre" who was very pleasant accommodating and professional, after the test we sat down and went through the part ex details for my car against the S90, The offer on mine was good (better than some online quotes)and the price of the S90 was just right...So because he had all the right answers and a Good Customer service attitude,I decided to do the deal, (i liked the deal too :-) )....there were some things that needed to be done to ensure I took the car, Rares (I believe ) went the extra mile to got things done and have the car ready for me for the Friday..It's what I would call Value Added Service.. I am Very happy with the Car,the price and the way I was treated and dealt with by Rares...A pleasure doing business with AC Volvo..they would be my 1st port of call, should I need to change my Car.... From a grateful New customer.Barry”
“Bought a car which after a while started to hear a knock from front end. Took it to a local garage to check only to be told that the car was unsafe to drive. Part of the front end was held together with cable ties which were obvious as soon as the car was up on the ramps. This car was supposedly MOT’d by Arnold Clark and pre-sale checks done but the car was sold as a risk to life. Avoid at all costs or get an independent garage to check over the car as soon as you buy it.”
“Had auto care they failed to diagnose the issue within the auto care policy time and delayed the diagnosis till it ran out then made me pay for the repairs and gave me my car back with a flat tyre with a screw in it”
“The worst experience I have ever had buying a car. I bought a car from Arnold Clark Vauxhall Dundee last year Aug 2021. Its is now Jul 2022 and I have still not received the V5 log book!! I have been chasing these guys for a while now and getting nowhere. The branch manager nick is absolutely useless, and likes to blame his staff for not passing on the messages I have been giving. The last time I have heard from nick was a month ago nothing since. The worst part about this was the fact me and my pregnant wife was driving this car without road tax because we never received a reminder also we couldn't renew it without the v5. Worst company to buy a car from. STAY AWAY!!!”
“Staff take safety over the top. You get treated like a toddler when on board they're taxis/buses.
For example, you can't take off your seatbelt until the handbrake is pulled (i take it off before the handbrake is pulled anyway), that is ridiculous.
From ridiculous rules to being accused of breaking them when you didn't.
The staff also talk to you like a toddler, it's disgusting.
Please get better.”
