“Bought a Jaecoo 7 on PCP. I was misled during the sales process and received confusing, contradictory information about my finance agreement. It resulted in me paying way above the amount agreed for the car. Despite the misleading sale being acknowledged by the branch manager in writing, the company dismissed my formal complaint entirely.
The car is riddled with faults and not fit for purpose (the second half of my complaint) which they didn’t acknowledge or address in the final letter. After raising it with them, they stated it “was reviewed” and dismissed. Not once did they discuss the faults with me, bring the car in to view or service/check it.
They offered a refund for one item, in writing, but when I responded (within three days to accept the refund) they backtracked and refused to honour it. The whole process has been frustrating, extremely unprofessional, and incredibly poorly handled. Would not recommend, avoid at all costs.
Linwood paisley Jaecoo branch and AC customer service.”
“We ordered our new motability car from Adam Senior he made the process very easy he was very helpful and the collection process very simple and straightforward. Would highly recommend Adam”
“Who do you complain to about the complaints department? Extremely unprofessional women called me. Instead of dealing with the issue, she was looking to fight her corner. Training is required. Probably the worse customer service I have received. I had to end the call as couldn't listen to someone so ........unapologetic and rude.”
“David and Ben made the ordering and collection of my new Renault Austral, through Motability, a very pleasant experience.
They are a professional and caring team”
“Been dealing with arnold clark for 1 year and half due to noise from car been in more than handful of times being totally itnored by customer services , service manager says will get back to you but dosent . Arnold clark just dont want to admit they are in wrong when its already been admitted by them. Quick enough to take money but when it comes to problems dont want to know. Customer service overall shocking”
“Made a complaint on line as per there customer complaint handling process but I have been totally ignored it would seem the don't accept complaints or want to deal with them”
“I found them to be very unprofessonial.I bought a car in March with four problems,
the back lights did not work including the light over the rear window,excessive play on the hand brake and squeaky brakes.I do not believe these car was ever checked over.
All these items could have been repaired before leaving the garage.I think all they do is to change the oil ,valet it and stick it on the forcourt.When I picked the car up they told me all the faults would be repaired under the warranty,some they repaired the others I had to pay for.I emailed the manager where I brought the car from a few times regarding the issues,he did not have the manners to reply to any of them.So I ended up paying £12000 for a car with squeaky brakes,customers services phoned me and told me if it is not a safety issue they are not interested.BUYERS BEWARE.”
“Bought a brand new MG HS PHEV from Arnold Clark Peterhead. It’s has been back 6 times now with problems and has to go back yet again as it’s still not finished after being left for 2 days getting checked and “updated” yet again.
It’s the worst after sales and worst car I have ever had the misfortune to own.
No one told me when buying the car that they did not have the proper facilities to update software or I would never have bought the car.
I will never use Arnold Clark again to purchase a car and would advise anyone to steer well clear of MG and Arnold Clark.
Ps. Car was quite clean when put in but after 2 days lying outside at the garage it was filthy with dust you would have thought it would have been given a quick wash by the valeters before being handed back”
“Had my car serviced today and very happy to say it was excellent.On arrival at 8am
I was booked in very quickly and informed that I’d receive a video of the service from the technician. Everything was explained throughout and I was called at 2:30pm to say the car was ready for collection.I spoke to Linda when I arrived and she was extremely helpful and just the sort of person you want to deal with very knowledgable and polite so thank you for making it so easy.Well done!”
“Really poor customer care/ service when purchasing car.
Up until point of paying a fairly large sum of money for the car I received copious calls, texts, emails and felt obligated to reply promptly.
However during this high level of communication they failed to take the opportunity to tell me personally that they had reduced the valuation in my trade in and also failed to indicate any charge of £620 for road tax.
When challenging this I received no apology from the sales person who added further insult by emailing me calling me the wrong name once car had been paid for (in the copious communication before that he interestingly knew my name)
The poor customer care, not being listened to etc took the enjoyment out of what should have been an exciting purchase.
The situation was resolved by one of Linwood managers and when collecting car at Dundee click & collect the service by Rachel was outstanding.”
“Very happy with my new car from Arnold Clark in Kilmarnock. Donald is a great salesman, very easy to talk to and very happy to answer questions and queries.”
“A massive thanks to Clare and katelynn arnold clark kilmarnock put car in for repair was informed what was wrong needed new clutch was back on road within 5 days nothing is too much bother for these ladies first class service from start to finish”
“Alex on reception desk was fantastic took my keys and booked my car in and kept my informed as to what was getting done and where we were up too, the only fault was the part was not in stock and I've got to call in again .Alex 10/10”
“An incredible, professional, personal and fun experience with the guys at Arnold Clarke, used cars Liverpool. Sam, Steve & Dave. Sam was my main point of contact with Steve assisting, Dave brought humour, years of experience to the together with his fabulous recommendations of local restaurants and cooking!
It was a brilliant eco of buying a car that was totally unexpected!
Can’t recommend these guys enough, they genuinely advised me of my options and from the minute I walked into the for court until I drove away 2 days later their attention to detail and willingness to help blew me away, especially talking me through the financial aspects and the cars tech details. Sam went above and beyond to make sure everything were plan for me. I urge anyone looking for a used car and part exchange to see these guys, be honest, be nice and tell them exactly what your situation is and they’ll look after you for sure!
Thank you for making the experience something enjoyable!
I ❤️ my new car, hence this review! 💯👍💯
Graham.”
“DO NOT BUY A CAR FROM ARNOLD CLARK
they sold me a car with a major fault and trying to get them to repair it, replace or refund my money has been nothing short of a nightmare. AVOID AT ALL COSTS!!!”
