“This is a update from my previous review. Well apparently the bushes or pins on both sides of lower suspension arm still have more life left on them/ meat still on the bone. The insecure heat sheild has been welded on. But on Saturday they told me when I phoned in that all lights came on dash and they have ordered in some new parts that should arrive today 13/01/20. Oh and on Sunday 12/01/20 I emailed Josh about the flexi rail armrest/console he mentioned in his email that he will find out whats happening with it. Well when I checked my email today 13/01/20, Josh mentions he spoke to manager about it and said because of the age of the car and it is sold as seen. I phoned the Stirling/Citroen and asked to speak to Josh but he is off work today. I then asked if I could speak with the manager. I spoke to manager and said about expecting flexi rail armrest/console to be in car. The managers reply was that I dont have to have the car if dont want it, I explained the description of the car and its features are very misleading. I told him I paid for car in full. He said well you can have your money back, just email your details of my bank account. I find this most disappointing and dont care attitude and poor sales tactics. I know have to think about having my money back and going to a non arnold clark dealership may be Pearsons or Peter Vardy or Evans Halshaw. I raised a complaint with Arnold Clark Customer services. See if they sort this out”
“Arnold Clark are great at selling cars ,but after having the car for over 2 month when it broke down they weren't intested .Was told to get it towed in and get it fixed but would have to pay for it . Took car to Toyota dealer and was back on the road the same day at no charge . Wont be buying another car from Arnold clark.”
“Went to citroen in armadale and they wanted £114 just to look at engine fault
All i can say its a total rip off.
Went to local garage who checked it out for free.
Total for all the work £320
That spark plugs full set and overcoils full set oil & filter change + air filter.
Sorry wont be ever back to dealership for service”
“I passed my test recently and the first place I wanted to go was Arnold Clark. I had seen loads of advertising about how amazing this place was and how they could get you the best deal, so I felt like I didn’t want go anywhere else. On the day of getting my car, one of the staff members were extremely helpful, walked me through the car park and showed me ever car in my budget and went into depth about the cars, which was great and really helped me when I needed to make a decision. I signed all the paperwork, everything was great until I noticed, a day or two later that my bumper was falling off. It’s been a couple months and still no one is fixing it. My battery also went flat and even though I’ve got warranty, they told AA to charge me. I hadn’t even had the car 2 month.
It’s all smiles until you get the car, then if there’s an issue, they’re not bothered to try and fix anything. Terrible service”
